Contact Center Manager: Elevate Member Experience

A utility service provider in Azle, Texas is seeking a Contact Center Manager responsible for leading the team to provide exceptional service. The position requires five years of customer service experience, with two years in a supervisory role. Key responsibilities include managing team performance, handling member inquiries, and ensuring adherence to service standards. Ideal candidates will possess strong leadership and analytical skills, along with proficiency in performance reporting tools. #J-18808-Ljbffr