Hyatt Hotels Corporation
Front Office Manager (Full‑time, yearly salary) – Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, Cambridge, MD, United States.
Summary At Hyatt, guests choose us because of our caring, attentive associates who provide efficient service and meaningful experiences. The Front Office Manager reports to the hotel Director of Rooms and oversees all front desk operations, including staff training, inter‑department communications, and scheduling. This role requires strong communication and leadership skills, with a focus on delivering friendly, prompt service and resolving guest requests and complaints to ensure satisfaction.
What You’ll Do
Plan and manage front office operations, both short‑ and long‑term.
Develop, recommend, and manage the front office budget and labor cost plans within approved limits.
Coach and counsel colleagues to uphold Hyatt Service Standards and Procedures.
Perform front office duties as needed to facilitate seamless service.
Ensure all operations and cash handling comply with policies and procedures.
Maintain excellent communication with housing and housekeeping departments.
Keep information on prices, rates, specials, packages, and programs up to date and train staff accordingly.
Analyze, investigate, and resolve guest complaints.
Create expectations, lead people, manage processes, and hold team members accountable for agreed activities and timelines.
Benefits
Competitive Salary: 62,900.00 – 70,700.00 USD
Health benefits: Medical, dental, and vision insurance beginning after 30 days
Perks & discounts: Free and discounted room nights
Friends & family rates at Hyatt properties
Discounts on food and beverage
Exclusive savings on tech, wellness apps, and more (Apple, AT&T, Headspace)
Work‑life balance: Paid time off, new child leave
Retirement support: 401(k) matching up to 4% and employee stock purchase plan
Growth opportunities: Tuition reimbursement and robust training programs
Everyday conveniences: Meal credit for employees
Qualifications
Demonstrated ability to interact effectively with people from diverse cultural, disability, and ethnic backgrounds.
Four or more years of progressive hotel Rooms Management experience (preferably with Hyatt).
Service‑oriented, with professional presentation skills.
Hospitality or related degree an asset.
High energy, entrepreneurial spirit, motivational leadership, effective communication, customer‑service orientation, and ability to improve bottom line.
Clear, concise written and verbal communication skills in English.
Proficient in Microsoft Word and Excel.
Excellent organizational, interpersonal, and administrative skills.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Summary At Hyatt, guests choose us because of our caring, attentive associates who provide efficient service and meaningful experiences. The Front Office Manager reports to the hotel Director of Rooms and oversees all front desk operations, including staff training, inter‑department communications, and scheduling. This role requires strong communication and leadership skills, with a focus on delivering friendly, prompt service and resolving guest requests and complaints to ensure satisfaction.
What You’ll Do
Plan and manage front office operations, both short‑ and long‑term.
Develop, recommend, and manage the front office budget and labor cost plans within approved limits.
Coach and counsel colleagues to uphold Hyatt Service Standards and Procedures.
Perform front office duties as needed to facilitate seamless service.
Ensure all operations and cash handling comply with policies and procedures.
Maintain excellent communication with housing and housekeeping departments.
Keep information on prices, rates, specials, packages, and programs up to date and train staff accordingly.
Analyze, investigate, and resolve guest complaints.
Create expectations, lead people, manage processes, and hold team members accountable for agreed activities and timelines.
Benefits
Competitive Salary: 62,900.00 – 70,700.00 USD
Health benefits: Medical, dental, and vision insurance beginning after 30 days
Perks & discounts: Free and discounted room nights
Friends & family rates at Hyatt properties
Discounts on food and beverage
Exclusive savings on tech, wellness apps, and more (Apple, AT&T, Headspace)
Work‑life balance: Paid time off, new child leave
Retirement support: 401(k) matching up to 4% and employee stock purchase plan
Growth opportunities: Tuition reimbursement and robust training programs
Everyday conveniences: Meal credit for employees
Qualifications
Demonstrated ability to interact effectively with people from diverse cultural, disability, and ethnic backgrounds.
Four or more years of progressive hotel Rooms Management experience (preferably with Hyatt).
Service‑oriented, with professional presentation skills.
Hospitality or related degree an asset.
High energy, entrepreneurial spirit, motivational leadership, effective communication, customer‑service orientation, and ability to improve bottom line.
Clear, concise written and verbal communication skills in English.
Proficient in Microsoft Word and Excel.
Excellent organizational, interpersonal, and administrative skills.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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