Tapestry, Inc.
Lead Supervisor I for - Tucson, AZ, US - location
Tapestry, Inc., Tucson, Arizona, United States, 85718
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Tucson, AZ, US
The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards.
Responsibilities
Sales:
Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
Endorse, model and develop team to deliver Coach’s Selling and Service expectations.
Enforce sales strategies, initiatives and growth across all categories.
Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
Productivity Management: hold sales team accountable for personal sales.
Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
Build credibility and trust with team, as well with customers – serving as a personal fashion advisor to deliver business results.
Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
Be sensitive to customer and team needs and tailor approach by reading cues.
Be solution‑oriented and forward‑thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
Develop self and individual product knowledge skills and remain aware of current collections.
Understand the positive sales impact staffing has on the business and recruit accordingly.
Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
Welcome feedback and adapt behaviors; create short and long‑term goals to achieve personal metrics and performance development.
Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
Operations:
Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively.
Demonstrate strong business acumen.
Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor.
Maintain interior and exterior upkeep of the building with partnership from the corporate office.
Understand and use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures.
Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
Ensure all daily tasks are completed without negatively impacting service of Coach standards.
Drive for Results: can be counted on to exceed goals successfully; consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
Customer Focus: dedicated to meeting the expectations and requirements of internal and external customers; gains their trust and respect.
Creativity: brings a lot of new and unique ideas; original and value‑added in brainstorming settings.
Interpersonal Savvy: relates well to all kinds of people up, down and sideways; builds constructive relationships.
Learning on the Fly: learns quickly when facing new problems; open to change; experiments to find solutions.
Perseverance: pursues everything with energy, drive and a need to finish.
Dealing with Ambiguity: effectively copes with change; acts without full picture; handles uncertainty.
Strategic Agility: sees ahead clearly; anticipates future consequences; creates competitive strategies.
Building Effective Teams: creates strong morale and spirit; shares wins; fosters open dialogue.
Managerial Courage: provides current, direct, complete, actionable feedback; faces people problems directly.
Qualifications
Experience: 1‑3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment; possess current knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, sales shelves, and stock room; climb, bend, kneel; lift and carry up to 25 pounds routinely and up to 50 pounds for product shipments/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexibility for nights, weekends, holidays and high‑traffic sales days.
Competencies for All Employees
Courage : Provide actionable feedback; embrace difficult conversations; take necessary negative action when required.
Creativity : Generate innovative ideas and connect unrelated concepts.
Customer Focus : Meet expectations of internal and external customers; use feedback to improve products and services; build trust.
Dealing with Ambiguity : Handle change; act without full picture; stay calm under uncertainty.
Drive for Results : Consistently exceed goals; be bottom‑line oriented; push self and others for success.
Interpersonal Savvy : Build constructive relationships; diffuse tense situations.
Learning on the Fly : Adapt quickly; experiment to find solutions; enjoy new challenges.
Competencies for All People Managers
Strategic Agility : Anticipate future trends; create competitive strategies.
Developing Direct Reports and Others : Provide challenging tasks; conduct development discussions; build people and career plans.
Building Effective Teams : Foster morale, share wins, encourage responsibility, create belonging.
Work Setup & Compensation BASE PAY RANGE : $16.00 – $24.00 hourly
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
General Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations.
Other Compensation Eligible employees will be able to receive discounts on certain products and incentive compensation.
Employment Statement Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
ADA Statement Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Location & Job Segment Nearest Major Market: Tucson
Job Segment: Brand Ambassador, Outside Sales, Compensation, HR, Marketing, Sales, Human Resources
#J-18808-Ljbffr
Tucson, AZ, US
The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards.
Responsibilities
Sales:
Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
Endorse, model and develop team to deliver Coach’s Selling and Service expectations.
Enforce sales strategies, initiatives and growth across all categories.
Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
Productivity Management: hold sales team accountable for personal sales.
Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
Build credibility and trust with team, as well with customers – serving as a personal fashion advisor to deliver business results.
Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
Be sensitive to customer and team needs and tailor approach by reading cues.
Be solution‑oriented and forward‑thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
Develop self and individual product knowledge skills and remain aware of current collections.
Understand the positive sales impact staffing has on the business and recruit accordingly.
Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
Welcome feedback and adapt behaviors; create short and long‑term goals to achieve personal metrics and performance development.
Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
Operations:
Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively.
Demonstrate strong business acumen.
Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor.
Maintain interior and exterior upkeep of the building with partnership from the corporate office.
Understand and use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures.
Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
Ensure all daily tasks are completed without negatively impacting service of Coach standards.
Drive for Results: can be counted on to exceed goals successfully; consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
Customer Focus: dedicated to meeting the expectations and requirements of internal and external customers; gains their trust and respect.
Creativity: brings a lot of new and unique ideas; original and value‑added in brainstorming settings.
Interpersonal Savvy: relates well to all kinds of people up, down and sideways; builds constructive relationships.
Learning on the Fly: learns quickly when facing new problems; open to change; experiments to find solutions.
Perseverance: pursues everything with energy, drive and a need to finish.
Dealing with Ambiguity: effectively copes with change; acts without full picture; handles uncertainty.
Strategic Agility: sees ahead clearly; anticipates future consequences; creates competitive strategies.
Building Effective Teams: creates strong morale and spirit; shares wins; fosters open dialogue.
Managerial Courage: provides current, direct, complete, actionable feedback; faces people problems directly.
Qualifications
Experience: 1‑3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment; possess current knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.
Physical: Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, sales shelves, and stock room; climb, bend, kneel; lift and carry up to 25 pounds routinely and up to 50 pounds for product shipments/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations, including flexibility for nights, weekends, holidays and high‑traffic sales days.
Competencies for All Employees
Courage : Provide actionable feedback; embrace difficult conversations; take necessary negative action when required.
Creativity : Generate innovative ideas and connect unrelated concepts.
Customer Focus : Meet expectations of internal and external customers; use feedback to improve products and services; build trust.
Dealing with Ambiguity : Handle change; act without full picture; stay calm under uncertainty.
Drive for Results : Consistently exceed goals; be bottom‑line oriented; push self and others for success.
Interpersonal Savvy : Build constructive relationships; diffuse tense situations.
Learning on the Fly : Adapt quickly; experiment to find solutions; enjoy new challenges.
Competencies for All People Managers
Strategic Agility : Anticipate future trends; create competitive strategies.
Developing Direct Reports and Others : Provide challenging tasks; conduct development discussions; build people and career plans.
Building Effective Teams : Foster morale, share wins, encourage responsibility, create belonging.
Work Setup & Compensation BASE PAY RANGE : $16.00 – $24.00 hourly
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
General Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations.
Other Compensation Eligible employees will be able to receive discounts on certain products and incentive compensation.
Employment Statement Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
ADA Statement Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Location & Job Segment Nearest Major Market: Tucson
Job Segment: Brand Ambassador, Outside Sales, Compensation, HR, Marketing, Sales, Human Resources
#J-18808-Ljbffr