Tapestry, Inc.
FT Lead Supervisor - Tucson Premium - Benefits/Bonus eligible
Tapestry, Inc., Tucson, Arizona, United States, 85718
Company Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Position Overview The Lead Supervisor role is an integral part of the store’s overall success, modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.
Responsibilities Sales Responsibilities
Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorse, model and develop team to deliver Coach’s Selling and Service expectations
Enforce sales strategies, initiatives and growth across all categories
Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers
Hold sales team accountable for personal sales (Productivity Management)
Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives
Build credibility and trust with team and customers—acting as a personal fashion advisor to deliver business results
Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives)
Be sensitive to customer and team needs and tailor approach by reading cues
Be solution-oriented and forward-thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate
Develop both self and individual product knowledge skills and remain aware of current collections
Understand the positive sales impact staffing has on the business and recruit accordingly
Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth
Welcome feedback and adapt behaviors; create short and long-term goals to achieve personal metrics and performance development
Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s)
Operational Responsibilities
Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
Demonstrate strong business acumen
Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor
Maintain interior and exterior upkeep of the building with partnership from the corporate office
Understand and use all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures
Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensure all daily tasks are completed without negatively impacting service of Coach standards
Drive for Results: can be counted on to exceed goals successfully; consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results
Customer Focus: dedicated to meeting expectations and requirements of internal and external customers; obtains customer information for improvement; acts with customers in mind; establishes and maintains effective relationships; earns trust and respect
Creativity: generates new and unique ideas; makes connections between unrelated notions; is original and value‑added in brainstorming settings
Interpersonal Savvy: relates well to all kinds of people, inside and outside the organization; builds rapport; uses diplomacy and tact; diffuses high‑tension situations comfortably
Learning on the Fly: learns quickly when facing new problems; relentless and versatile learner; open to change; analyses successes and failures for clues; experiments to find solutions; enjoys unfamiliar tasks
Perseverance: pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of setbacks
Dealing with Ambiguity: effectively copes with change; shifts gears comfortably; decides to act without having the total picture; handles risk and uncertainty comfortably
Strategic Agility: sees ahead clearly; anticipates future consequences and trends accurately; has broad knowledge; creates competitive and breakthrough strategies and plans
Building Effective Teams: blends people into teams when needed; creates strong morale and spirit; shares wins; fosters open dialogue; defines success in terms of the whole team
Managerial Courage: provides current, direct, complete, actionable feedback; faces problems directly; takes negative action when necessary
Additional Requirements
Experience:
1‑3 years of previous retail experience (cashier/stock, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including ability to use iPad/laptop, Mobile POS and Internet), walkie‑talkie, price and product release sheet reading.
Physical:
Ability to execute at a fast pace, communicate effectively with customers and team, maneuver the sales floor, sales shelves and stock room; climbing, bending, kneeling required. Frequently lift and carry up to 25 lbs and, if needed, up to 50 lbs for product shipment/transfers.
Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including flexible nights, weekends, and holidays such as day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.
Compensation BASE PAY RANGE: $16.00 – $24.00 Hourly
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Benefits General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits
Click Here – U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Equity, Disability, and Legal Statements Coach is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Work Setup Nearest Major Market: Tucson
Job Segment: Brand Ambassador, Outside Sales, Compensation, HR, Marketing, Sales, Human Resources
Visit
Coach .
#J-18808-Ljbffr
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Position Overview The Lead Supervisor role is an integral part of the store’s overall success, modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.
Responsibilities Sales Responsibilities
Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
Endorse, model and develop team to deliver Coach’s Selling and Service expectations
Enforce sales strategies, initiatives and growth across all categories
Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers
Hold sales team accountable for personal sales (Productivity Management)
Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives
Build credibility and trust with team and customers—acting as a personal fashion advisor to deliver business results
Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives)
Be sensitive to customer and team needs and tailor approach by reading cues
Be solution-oriented and forward-thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate
Develop both self and individual product knowledge skills and remain aware of current collections
Understand the positive sales impact staffing has on the business and recruit accordingly
Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth
Welcome feedback and adapt behaviors; create short and long-term goals to achieve personal metrics and performance development
Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s)
Operational Responsibilities
Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
Demonstrate strong business acumen
Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor
Maintain interior and exterior upkeep of the building with partnership from the corporate office
Understand and use all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures
Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
Ensure all daily tasks are completed without negatively impacting service of Coach standards
Drive for Results: can be counted on to exceed goals successfully; consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results
Customer Focus: dedicated to meeting expectations and requirements of internal and external customers; obtains customer information for improvement; acts with customers in mind; establishes and maintains effective relationships; earns trust and respect
Creativity: generates new and unique ideas; makes connections between unrelated notions; is original and value‑added in brainstorming settings
Interpersonal Savvy: relates well to all kinds of people, inside and outside the organization; builds rapport; uses diplomacy and tact; diffuses high‑tension situations comfortably
Learning on the Fly: learns quickly when facing new problems; relentless and versatile learner; open to change; analyses successes and failures for clues; experiments to find solutions; enjoys unfamiliar tasks
Perseverance: pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of setbacks
Dealing with Ambiguity: effectively copes with change; shifts gears comfortably; decides to act without having the total picture; handles risk and uncertainty comfortably
Strategic Agility: sees ahead clearly; anticipates future consequences and trends accurately; has broad knowledge; creates competitive and breakthrough strategies and plans
Building Effective Teams: blends people into teams when needed; creates strong morale and spirit; shares wins; fosters open dialogue; defines success in terms of the whole team
Managerial Courage: provides current, direct, complete, actionable feedback; faces problems directly; takes negative action when necessary
Additional Requirements
Experience:
1‑3 years of previous retail experience (cashier/stock, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including ability to use iPad/laptop, Mobile POS and Internet), walkie‑talkie, price and product release sheet reading.
Physical:
Ability to execute at a fast pace, communicate effectively with customers and team, maneuver the sales floor, sales shelves and stock room; climbing, bending, kneeling required. Frequently lift and carry up to 25 lbs and, if needed, up to 50 lbs for product shipment/transfers.
Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including flexible nights, weekends, and holidays such as day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.
Compensation BASE PAY RANGE: $16.00 – $24.00 Hourly
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Benefits General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits
Click Here – U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Equity, Disability, and Legal Statements Coach is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Work Setup Nearest Major Market: Tucson
Job Segment: Brand Ambassador, Outside Sales, Compensation, HR, Marketing, Sales, Human Resources
Visit
Coach .
#J-18808-Ljbffr