NHS
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Cardiology Receptionist/Administrator The closing date is 21 January 2026
To provide a welcoming environment for patients when they attend the department. Providing good customer service skills with attention to detail, to be able to multi-task prioritising own workload. Able to work well in a team and as an individual. To provide administration support in the back office and answer telephone calls.
Hours of work will be Monday Thursday Friday 11.45 to 17.00 and Tuesday 12.45 to 17.00 this includes a break of 15 minutes Total hours 19 per week.
Main duties of the job Main Duties and Responsibilities
Communication:
To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
To show a caring and professional approach towards patients, relatives and carers
Organising and Planning:
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post and scanning patient notes if required
To keep waiting areas tidy and patient information materials up to date
Attend appropriate meetings as required by the role's line manage
Service Development and Research:
Attend training courses as required to support personal development and the needs of the service
Assist in training of new members of the team
To take part in departmental audits and associated duties
About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job responsibilities For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification Knowledge and Experience
Clerical / administrative experience, including filing and/or reception
Experience of dealing with the public, both on the telephone and in person
Previous NHS experience
Experience of using a Patient Administration System
Skills and Abilities
Effective and polite manner when dealing with people, both face to face and on the phone
Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work on your own, using your own initiative, if required
Confidence to handle difficult conversations with patients, relatives and carers
Effective organisational skills
Good IT skills including Microsoft packages
Working knowledge of outpatients policies and Procedures
Qualifications and Training
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Business and Administration Level 3 NVQ or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
#J-18808-Ljbffr
Cardiology Receptionist/Administrator The closing date is 21 January 2026
To provide a welcoming environment for patients when they attend the department. Providing good customer service skills with attention to detail, to be able to multi-task prioritising own workload. Able to work well in a team and as an individual. To provide administration support in the back office and answer telephone calls.
Hours of work will be Monday Thursday Friday 11.45 to 17.00 and Tuesday 12.45 to 17.00 this includes a break of 15 minutes Total hours 19 per week.
Main duties of the job Main Duties and Responsibilities
Communication:
To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
To show a caring and professional approach towards patients, relatives and carers
Organising and Planning:
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post and scanning patient notes if required
To keep waiting areas tidy and patient information materials up to date
Attend appropriate meetings as required by the role's line manage
Service Development and Research:
Attend training courses as required to support personal development and the needs of the service
Assist in training of new members of the team
To take part in departmental audits and associated duties
About us University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job responsibilities For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification Knowledge and Experience
Clerical / administrative experience, including filing and/or reception
Experience of dealing with the public, both on the telephone and in person
Previous NHS experience
Experience of using a Patient Administration System
Skills and Abilities
Effective and polite manner when dealing with people, both face to face and on the phone
Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
Ability to work effectively in a busy team, adjust to change and motivate others
Ability to work on your own, using your own initiative, if required
Confidence to handle difficult conversations with patients, relatives and carers
Effective organisational skills
Good IT skills including Microsoft packages
Working knowledge of outpatients policies and Procedures
Qualifications and Training
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Business and Administration Level 3 NVQ or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
#J-18808-Ljbffr