TES Staffing
Customer Care Front Desk Support
Location:
Pittsford, NY
Are you passionate about improving patient experiences and contributing to meaningful healthcare work? TES Staffing is seeking a
Customer Care Associate
on behalf of our client, a growing healthcare startup dedicated to providing compassionate care for patients with chronic health conditions.
Guided by the values of
Empathy, Respect, Compassion, and Dedication , our client offers an opportunity to make a direct impact on patients’ lives while growing your career.
About the Role Working closely with the Practice Manager, the Customer Care Associate supports daily front-desk operations and serves as the primary point of contact for patients. This role combines customer service, care coordination, and administrative support in a fast-paced, patient-centered environment.
Key Responsibilities
Greet and check in patients
Verify insurance benefits and collect co-pays/coinsurance
Manage phone calls, patient portal messages, and business SMS
Support care coordination, including referrals, records requests, and community resources
Assist with clinician scheduling
Maintain office supply inventory
Handle incoming and outgoing mail
Perform other duties as needed
Qualifications
Customer service and/or front-desk administrative experience required
Strong communication, organization, and problem-solving skills
Proficiency in Microsoft Office (Office 365)
Detail-oriented with the ability to prioritize tasks
Insurance or finance experience preferred, not required
Schedule (35–40 hours/week)
Mon:
8:30am–5:00pm
Tues (alternating):
7:45am–4:15pm or 10:45am–7:15pm
Wed:
7:45am–4:15pm
Thurs:
8:45am–5:15pm
Fri:
7:45am–4:15pm
What We’re Looking For
A friendly, professional communicator
Comfortable multitasking in a fast-paced environment
Willingness to learn new systems, including EMR
Positive attitude and eagerness to grow (medical office experience not required)
Compensation & Benefits
$20–$23/hour , based on experience
Growth opportunities with a mission-driven organization
Supportive, collaborative team environment
If this role sounds like a fit, we’d love to hear from you.
#J-18808-Ljbffr
Pittsford, NY
Are you passionate about improving patient experiences and contributing to meaningful healthcare work? TES Staffing is seeking a
Customer Care Associate
on behalf of our client, a growing healthcare startup dedicated to providing compassionate care for patients with chronic health conditions.
Guided by the values of
Empathy, Respect, Compassion, and Dedication , our client offers an opportunity to make a direct impact on patients’ lives while growing your career.
About the Role Working closely with the Practice Manager, the Customer Care Associate supports daily front-desk operations and serves as the primary point of contact for patients. This role combines customer service, care coordination, and administrative support in a fast-paced, patient-centered environment.
Key Responsibilities
Greet and check in patients
Verify insurance benefits and collect co-pays/coinsurance
Manage phone calls, patient portal messages, and business SMS
Support care coordination, including referrals, records requests, and community resources
Assist with clinician scheduling
Maintain office supply inventory
Handle incoming and outgoing mail
Perform other duties as needed
Qualifications
Customer service and/or front-desk administrative experience required
Strong communication, organization, and problem-solving skills
Proficiency in Microsoft Office (Office 365)
Detail-oriented with the ability to prioritize tasks
Insurance or finance experience preferred, not required
Schedule (35–40 hours/week)
Mon:
8:30am–5:00pm
Tues (alternating):
7:45am–4:15pm or 10:45am–7:15pm
Wed:
7:45am–4:15pm
Thurs:
8:45am–5:15pm
Fri:
7:45am–4:15pm
What We’re Looking For
A friendly, professional communicator
Comfortable multitasking in a fast-paced environment
Willingness to learn new systems, including EMR
Positive attitude and eagerness to grow (medical office experience not required)
Compensation & Benefits
$20–$23/hour , based on experience
Growth opportunities with a mission-driven organization
Supportive, collaborative team environment
If this role sounds like a fit, we’d love to hear from you.
#J-18808-Ljbffr