Stryker Group
Associate Field Service Representative - Las Vegas
Stryker Group, Whitney, Nevada, United States
Summary
As the Associate Field Service Representative, you will perform independent and/or supervised on‑site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on‑site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment. This is a field‑based role centered in Las Vegas, NV and surrounding areas. The employee will travel (car or plane) up to 50% throughout Nevada and neighboring states to hospitals or surgery centers.
What You Will Do
Expert Maintenance & Repairs
– Ensure the optimal operation of Stryker robotic systems and instrumentation through skilled troubleshooting, repair, and preventive maintenance
Customer Relationship Management
– Act as the primary liaison between our company and customers, addressing both technical and administrative needs with professionalism and expertise
Performance-Driven Impact
– Play a key role in helping Stryker exceed financial goals and performance metrics by delivering top‑tier service
Customer Satisfaction & Renewals
– Provide outstanding service to ensure total customer satisfaction, fostering strong relationships that lead to contract renewals
Sales & Growth Collaboration
– Work closely with Account Executives and MPS team members to identify and communicate potential sales opportunities and customer feedback
Inventory & Equipment Management
– Oversee and maintain field inventory, tools, test equipment, and technical documentation to ensure seamless service operations
Proactive Service & Maintenance
– Independently schedule and perform preventive maintenance, engineering updates (ECNs), and technical upgrades as needed
Exciting Travel & Training Opportunities
– Support team members in other territories, assist at industry events, and train customers on equipment operation, software updates, and system maintenance
What You Need Required:
High school diploma or equivalent
3+ years of relevant experience
Preferred:
Associate or bachelor’s degree, preferably in Engineering
Previous experience as a technical field service professional or in a relevant capacity
$29.42 – $40.69/hr., plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Posted:
January 7, 2026
Pay rate will not be below any applicable local minimum wage rates.
#J-18808-Ljbffr
What You Will Do
Expert Maintenance & Repairs
– Ensure the optimal operation of Stryker robotic systems and instrumentation through skilled troubleshooting, repair, and preventive maintenance
Customer Relationship Management
– Act as the primary liaison between our company and customers, addressing both technical and administrative needs with professionalism and expertise
Performance-Driven Impact
– Play a key role in helping Stryker exceed financial goals and performance metrics by delivering top‑tier service
Customer Satisfaction & Renewals
– Provide outstanding service to ensure total customer satisfaction, fostering strong relationships that lead to contract renewals
Sales & Growth Collaboration
– Work closely with Account Executives and MPS team members to identify and communicate potential sales opportunities and customer feedback
Inventory & Equipment Management
– Oversee and maintain field inventory, tools, test equipment, and technical documentation to ensure seamless service operations
Proactive Service & Maintenance
– Independently schedule and perform preventive maintenance, engineering updates (ECNs), and technical upgrades as needed
Exciting Travel & Training Opportunities
– Support team members in other territories, assist at industry events, and train customers on equipment operation, software updates, and system maintenance
What You Need Required:
High school diploma or equivalent
3+ years of relevant experience
Preferred:
Associate or bachelor’s degree, preferably in Engineering
Previous experience as a technical field service professional or in a relevant capacity
$29.42 – $40.69/hr., plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Posted:
January 7, 2026
Pay rate will not be below any applicable local minimum wage rates.
#J-18808-Ljbffr