BYU Pathway
GSD Global Support Generalist Fluency in English and Spanish Required
BYU Pathway, Riverton, Utah, United States, 84065
GSD Global Support Generalist Fluency in English and Spanish Required
Riverton, UT, United States Trending To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply. Job Description
The Global Support Generalist is responsible for promoting customer satisfaction by maintaining positive customer relations and coordinating a wide variety of functions as they relate to global support and request fulfillment. The person in this role will build trust by understanding the unique global needs of our customers and resolve those needs effectively and efficiently. The Generalist is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. The Generalist records all appropriate information in the proper Church operated system. This role handles basic to moderate issues and problems while referring more complex issues to higher-level staff. Our contact center team supports the Church Online Store. Global support generalists serve on interactions assisting members, leaders, employees, and friends of the Church with orders, issues, and product inquiries. Our purpose is to minister to the one by helping individuals acquire resources that support them in: Making and keeping sacred covenants Learning the doctrine of Christ The specific schedule for this position will be Monday through Friday, from 9:30 a.m. to 6:00 p.m . Under the current Alternative Work Arrangement (AWA) for this position, the incumbent is required to work at least 1 day in the office each week (may be more based on business needs); therefore, must live close. Please note that this hybrid arrangement is subject to an approval process and may change at any time based upon business, team, division, and department needs. Learn more about the GSDHERE ! Enjoy our on-site building amenities that include a cafeteria and gym! Responsibilities
Acts as the first point of contact for all customer phone calls and emails, and provide prompt resolution and troubleshooting for the customer Delivers exceptional customer service to both external and internal customers Clarifies customer requirements; probes for understanding, provides resolution to the customer Facilitates the timely and complete resolution of current and potential customer issues and inquiries Acts as the point person on all order processing and requests Initiates account credits, returns, and general customer maintenance Uses knowledge of our products and the gospel to suggest alternative and additional products or solutions to customers Records all customer contact information in CRM system Outbound customer contact as inquiries and projects require Preferred Skills Hard Skills Proficiency in CRM software Fast and accurate typing Ability to communicate across multiple channels (e.g., email, chat, and phone) Basic troubleshooting and technical knowledge Strong data entry and documentation skills Familiarity with product or service information Experience navigating ticketing systems Fluent in both spoken and written English and Spanish Understanding of service level agreements (SLAs) and key performance indicators (KPIs) Knowledge of company and department policies and procedures Soft Skills Empathy and active listening Clear and professional communication Patience and emotional resilience Strong problem-solving and critical thinking abilities Adaptability and flexibility Effective time management and prioritization Team collaboration and support Positive attitude and a customer-first mindset Ability to de-escalate and resolve conflict Personal accountability and ownership Qualifications
Requires a high school diploma or equivalent, 0 to 2 years of related experience preferred Ability to learn computer programs, databases, and websites quickly Quick to respond to requests and completely dependable on follow-through Demonstrated ability to handle sensitive, confidential information Superior oral and written communication skills Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues Handles basic to intermediate issues and problems, and refers more complex issues to Global Support Specialists Written and Spoken Spanish required About Us
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities. Job Identification 371888 Job Category CS - Customer Service Posting Date 01/06/2026, 11:28 PM Locations 3740 W Market Center Dr, Riverton, UT, 84065, US Apply Before 01/21/2026, 12:00 AM Job Schedule Full time Regular or Temporary Regular Worker Type Employee Number of Openings 1 Worthiness Qualification Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy. Posting Notice/More Info Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.
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Riverton, UT, United States Trending To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply. Job Description
The Global Support Generalist is responsible for promoting customer satisfaction by maintaining positive customer relations and coordinating a wide variety of functions as they relate to global support and request fulfillment. The person in this role will build trust by understanding the unique global needs of our customers and resolve those needs effectively and efficiently. The Generalist is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. The Generalist records all appropriate information in the proper Church operated system. This role handles basic to moderate issues and problems while referring more complex issues to higher-level staff. Our contact center team supports the Church Online Store. Global support generalists serve on interactions assisting members, leaders, employees, and friends of the Church with orders, issues, and product inquiries. Our purpose is to minister to the one by helping individuals acquire resources that support them in: Making and keeping sacred covenants Learning the doctrine of Christ The specific schedule for this position will be Monday through Friday, from 9:30 a.m. to 6:00 p.m . Under the current Alternative Work Arrangement (AWA) for this position, the incumbent is required to work at least 1 day in the office each week (may be more based on business needs); therefore, must live close. Please note that this hybrid arrangement is subject to an approval process and may change at any time based upon business, team, division, and department needs. Learn more about the GSDHERE ! Enjoy our on-site building amenities that include a cafeteria and gym! Responsibilities
Acts as the first point of contact for all customer phone calls and emails, and provide prompt resolution and troubleshooting for the customer Delivers exceptional customer service to both external and internal customers Clarifies customer requirements; probes for understanding, provides resolution to the customer Facilitates the timely and complete resolution of current and potential customer issues and inquiries Acts as the point person on all order processing and requests Initiates account credits, returns, and general customer maintenance Uses knowledge of our products and the gospel to suggest alternative and additional products or solutions to customers Records all customer contact information in CRM system Outbound customer contact as inquiries and projects require Preferred Skills Hard Skills Proficiency in CRM software Fast and accurate typing Ability to communicate across multiple channels (e.g., email, chat, and phone) Basic troubleshooting and technical knowledge Strong data entry and documentation skills Familiarity with product or service information Experience navigating ticketing systems Fluent in both spoken and written English and Spanish Understanding of service level agreements (SLAs) and key performance indicators (KPIs) Knowledge of company and department policies and procedures Soft Skills Empathy and active listening Clear and professional communication Patience and emotional resilience Strong problem-solving and critical thinking abilities Adaptability and flexibility Effective time management and prioritization Team collaboration and support Positive attitude and a customer-first mindset Ability to de-escalate and resolve conflict Personal accountability and ownership Qualifications
Requires a high school diploma or equivalent, 0 to 2 years of related experience preferred Ability to learn computer programs, databases, and websites quickly Quick to respond to requests and completely dependable on follow-through Demonstrated ability to handle sensitive, confidential information Superior oral and written communication skills Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues Handles basic to intermediate issues and problems, and refers more complex issues to Global Support Specialists Written and Spoken Spanish required About Us
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities. Job Identification 371888 Job Category CS - Customer Service Posting Date 01/06/2026, 11:28 PM Locations 3740 W Market Center Dr, Riverton, UT, 84065, US Apply Before 01/21/2026, 12:00 AM Job Schedule Full time Regular or Temporary Regular Worker Type Employee Number of Openings 1 Worthiness Qualification Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy. Posting Notice/More Info Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.
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