TechOp Solutions International
Call Center Representative
TechOp Solutions International, Norfolk, Virginia, United States, 23500
Call Center Representative
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but candidate must reside within Norfolk, VA or nearby cities.
Duties
Answer and track incoming calls.
Prepare and submit accurate, detailed reports in government systems.
Accurately record all details in accordance with procedures.
Conduct database and open‑source research.
Route and elevate calls appropriately.
Other duties as assigned.
Requirements
3+ years experience in a call center.
Associate's Degree or higher (may be substituted with additional work experience).
Proven ability to multitask simultaneously while communicating and inputting data.
Strong written and verbal communication skills.
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job function Other
Industries IT Services and IT Consulting
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Recruiter Note: Remote position, but candidate must reside within Norfolk, VA or nearby cities.
Duties
Answer and track incoming calls.
Prepare and submit accurate, detailed reports in government systems.
Accurately record all details in accordance with procedures.
Conduct database and open‑source research.
Route and elevate calls appropriately.
Other duties as assigned.
Requirements
3+ years experience in a call center.
Associate's Degree or higher (may be substituted with additional work experience).
Proven ability to multitask simultaneously while communicating and inputting data.
Strong written and verbal communication skills.
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr