Remote Senior Call Center Representative

TechOp Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail‑oriented, adaptable, and thrive in a fast‑paced, high‑volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Norfolk, VA or nearby cities.

Duties

Answer and track incoming calls

Prepare and submit accurate, detailed reports in government systems

Train and onboard new CSRs

Conduct database and open‑source research

Route and escalated calls appropriately

Other duties, as assigned

Qualifications

5+ years experience in a call center

Associate’s Degree (may be substituted with additional work experience)

Proven ability to multitask simultaneously communicating and inputting data

Strong written and verbal communication skills

Proficiency with telephony systems, CRMs, and Microsoft Office Suite

Experience in handling sensitive information

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