AirCo Air Conditioning, Heating, and Plumbing
HVAC Dispatcher
AirCo Air Conditioning, Heating, and Plumbing, Fort Worth, Texas, United States, 76102
3 days ago Be among the first 25 applicants
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The Dispatcher plays a critical role in Airco's daily operations by coordinating technician schedules, managing service calls, and serving as a primary communication link between customers, technicians, and leadership. This role requires strong organization, clear communication, and the ability to manage multiple priorities in a fast‑paced service environment.
Pay Scale
Based on experience
Work Schedule
Monday‑Friday, 7:00 AM – 4:00 PM
Occasional overtime as business needs require
Key Responsibilities
Dispatch & Scheduling Manage and maintain daily technician schedules Dispatch technicians efficiently as service calls are completed Dispatch technicians from home to first call when applicable Forecast workload 2–3 days in advance to ensure proper coverage Maintain and update the dispatch board/schedule in real time Maintain technician on‑call and standby schedules Customer Communication Answer incoming customer calls professionally and promptly Keep customers informed of scheduling, delays, and lead times Contact customers to schedule work once parts are received Conduct customer follow‑up calls, happy calls, and surveys Maintain accurate and up‑to‑date customer records Service Call Management Create and manage dispatch tickets for all service calls Debrief technicians after each completed call Respond to overnight messages and urgent communications Follow up on all pending and recommended work using the pending work log Administrative & Reporting Duties Prepare service invoices and timecards for processing Review and verify service timecards against schedules and GPS reports Maintain service invoice logs and service history files Forward checks, charge slips, and payments to accounting Provide maintenance contract billing information to accounting Calculate and enter reporting data into the 8 For 10 database Maintenance Agreements & Contracts Manage maintenance agreements including billing, scheduling, renewals, and materials staging Type service contract proposals for new customers Maintain customer history files and database accuracy Parts & Warranty Coordination Order parts for special orders Notify warehouse of parts used for truck restocking Prepare and process manufacturer warranty paperwork Facilitate return of warranty parts Additional Support Assist management with marketing or operational tasks as directed Update customer files with new equipment, warranties, and installation details File service orders and maintain accurate documentation Perform other duties as assigned Required Qualifications
High school diploma or GED required Minimum of two (2) years of experience in dispatching, customer service, project coordination, or related field (or equivalent education/experience) Strong customer service and communication skills Ability to multitask and stay organized in a fast‑paced environment Working knowledge of computers and service software Geographic knowledge of the service area or strong map‑reading skills HVAC or service‑industry experience preferred but not required Core Competencies
Clear and professional communication Strong attention to detail Time management and prioritization Team collaboration Problem‑solving and adaptability Seniority level
Entry level Employment type
Full‑time Job function
Management and Manufacturing Industries
Consumer Services Referrals increase your chances of interviewing at AirCo Air Conditioning, Heating, and Plumbing by 2x Get notified about new Dispatcher jobs in
Fort Worth, TX . Fort Worth, TX $17.00->$30.00 10 months ago
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Dispatch & Scheduling Manage and maintain daily technician schedules Dispatch technicians efficiently as service calls are completed Dispatch technicians from home to first call when applicable Forecast workload 2–3 days in advance to ensure proper coverage Maintain and update the dispatch board/schedule in real time Maintain technician on‑call and standby schedules Customer Communication Answer incoming customer calls professionally and promptly Keep customers informed of scheduling, delays, and lead times Contact customers to schedule work once parts are received Conduct customer follow‑up calls, happy calls, and surveys Maintain accurate and up‑to‑date customer records Service Call Management Create and manage dispatch tickets for all service calls Debrief technicians after each completed call Respond to overnight messages and urgent communications Follow up on all pending and recommended work using the pending work log Administrative & Reporting Duties Prepare service invoices and timecards for processing Review and verify service timecards against schedules and GPS reports Maintain service invoice logs and service history files Forward checks, charge slips, and payments to accounting Provide maintenance contract billing information to accounting Calculate and enter reporting data into the 8 For 10 database Maintenance Agreements & Contracts Manage maintenance agreements including billing, scheduling, renewals, and materials staging Type service contract proposals for new customers Maintain customer history files and database accuracy Parts & Warranty Coordination Order parts for special orders Notify warehouse of parts used for truck restocking Prepare and process manufacturer warranty paperwork Facilitate return of warranty parts Additional Support Assist management with marketing or operational tasks as directed Update customer files with new equipment, warranties, and installation details File service orders and maintain accurate documentation Perform other duties as assigned Required Qualifications
High school diploma or GED required Minimum of two (2) years of experience in dispatching, customer service, project coordination, or related field (or equivalent education/experience) Strong customer service and communication skills Ability to multitask and stay organized in a fast‑paced environment Working knowledge of computers and service software Geographic knowledge of the service area or strong map‑reading skills HVAC or service‑industry experience preferred but not required Core Competencies
Clear and professional communication Strong attention to detail Time management and prioritization Team collaboration Problem‑solving and adaptability Seniority level
Entry level Employment type
Full‑time Job function
Management and Manufacturing Industries
Consumer Services Referrals increase your chances of interviewing at AirCo Air Conditioning, Heating, and Plumbing by 2x Get notified about new Dispatcher jobs in
Fort Worth, TX . Fort Worth, TX $17.00->$30.00 10 months ago
#J-18808-Ljbffr