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F.H. Furr

Dispatcher

F.H. Furr, Glen Burnie, Maryland, United States, 21060

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Overview About Us:

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

A proud major player in the residential home services business for over four decades

Serving the DMV area with over 750 employees

Why Choose Us:

Competitive compensation and benefits package

Join a dedicated support team committed to your success

Thrive in a dynamic and fast-paced work environment

Be part of a reputable company with a legacy of excellence

Opportunities for growth and advancement

What We Need:

F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service.

Responsibilities:

Efficiently schedule and dispatch field technicians for service calls and projects

Prioritize service requests based on urgency and location

Communicate effectively with customers to confirm appointments and provide updates

Coordinate with the team to allocate resources for emergency calls

Monitor field technicians' progress and adjust schedules as needed

Maintain accurate records of service calls and technician activities

Qualifications:

Proven experience in a dispatching or scheduling role

Strong organizational and multitasking skills

Excellent communication and customer service abilities

Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)

Ability to work in a fast-paced, deadline-driven environment

Detail-oriented and able to accurately record and relay information

Benefits:

Company-paid Medical, Dental, and Vision Insurance

401(K) Plan

Company-paid Long-Term Disability and Life Insurance policies

Short-term disability and voluntary life insurance options

Generous PTO and Holiday Plan

Opportunities for professional development and advancement

Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure.

If you are a motivated and organized professional ready to take on a key role in our operation, apply today!

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

Posted Min Pay Rate USD $20.00/Hr.

Posted Max Pay Rate USD $22.00/Hr.

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