University Hospitals
Job Description – Patient Service Representative Parma (25000B3H)
What You Will Do
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
Representatives must use quality customer service techniques to ensure patient needs are met.
Maintain professional interpersonal skills with patients, physicians and co-workers.
Supports department operations as needed.
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
High School Equivalent / GED (Required)
Work Experience
1+ years related experience as a Secretary/Receptionist (Preferred)
Customer service experience preferably in the medical field. (Required)
Knowledge, Skills, & Abilities
Typing skills – 30 wpm. (Required proficiency)
Excellent verbal/communication skills. (Required proficiency)
Detail oriented. (Required proficiency)
Basic computer knowledge. (Required proficiency)
ICD9 coding and medical terminology. (Preferred proficiency)
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling RarelyReaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently
Travel Requirements
10%
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What You Will Do
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
Representatives must use quality customer service techniques to ensure patient needs are met.
Maintain professional interpersonal skills with patients, physicians and co-workers.
Supports department operations as needed.
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
High School Equivalent / GED (Required)
Work Experience
1+ years related experience as a Secretary/Receptionist (Preferred)
Customer service experience preferably in the medical field. (Required)
Knowledge, Skills, & Abilities
Typing skills – 30 wpm. (Required proficiency)
Excellent verbal/communication skills. (Required proficiency)
Detail oriented. (Required proficiency)
Basic computer knowledge. (Required proficiency)
ICD9 coding and medical terminology. (Preferred proficiency)
Physical Demands
Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling RarelyReaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently
Travel Requirements
10%
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