Ochsner Health
Surgery Scheduler - OSMH - full time
Ochsner Health, Breaux Bridge, Louisiana, United States, 70517
Overview
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. About Ochsner
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! Position Overview
Under direct supervision of physicians, this job plans and prepares for patients of all ages. Coordinates, promotes and maintains agreements between hospitals and based on the needs of the department. Maintains knowledge about surgeon's blocks and schedules patients appropriately based on surgeon, case length, and day of week. Responsibilities
Answers, returns, and documents department telephone calls with patients in a timely manner. Assists in the daily operation of the department. Schedules and reschedules patients appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information. Schedules surgeries and preauthorizations for IUD’s and high cost injections. Provides daily census reports including physician notification (as applicable). Inputs call schedule and makes changes as needed. Adapts behavior to specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Performs other duties as required. Qualifications
Required – High school diploma or equivalent. Preferred – Graduate of a medical assistant program. Required – 2 years of PSA or medical assistant experience. Preferred – Experience in an ambulatory care setting. Knowledge, Skills, and Abilities (KSAs)
Proficiency in using computers, software, and web-based applications. Effective verbal and written communication skills and ability to present information clearly and professionally. Strong interpersonal/customer service skills. Ability to maintain positive and professional demeanor under stressful conditions. Cognitive skills and ability to interpret assessments to meet patient care needs to determine priorities among multiple demands. Ability to exhibit responsibility for professional development and maintaining required clinical knowledge, training and credentials. Physical and Environmental Demands
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Duties performed routinely require exposure to blood, body fluid and tissue. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. EEO Statement
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
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We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. About Ochsner
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! Position Overview
Under direct supervision of physicians, this job plans and prepares for patients of all ages. Coordinates, promotes and maintains agreements between hospitals and based on the needs of the department. Maintains knowledge about surgeon's blocks and schedules patients appropriately based on surgeon, case length, and day of week. Responsibilities
Answers, returns, and documents department telephone calls with patients in a timely manner. Assists in the daily operation of the department. Schedules and reschedules patients appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information. Schedules surgeries and preauthorizations for IUD’s and high cost injections. Provides daily census reports including physician notification (as applicable). Inputs call schedule and makes changes as needed. Adapts behavior to specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Performs other duties as required. Qualifications
Required – High school diploma or equivalent. Preferred – Graduate of a medical assistant program. Required – 2 years of PSA or medical assistant experience. Preferred – Experience in an ambulatory care setting. Knowledge, Skills, and Abilities (KSAs)
Proficiency in using computers, software, and web-based applications. Effective verbal and written communication skills and ability to present information clearly and professionally. Strong interpersonal/customer service skills. Ability to maintain positive and professional demeanor under stressful conditions. Cognitive skills and ability to interpret assessments to meet patient care needs to determine priorities among multiple demands. Ability to exhibit responsibility for professional development and maintaining required clinical knowledge, training and credentials. Physical and Environmental Demands
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Duties performed routinely require exposure to blood, body fluid and tissue. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. EEO Statement
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
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