State of Ohio
Customer Service Assistant 1 (INTERMITTENT) - Multiple
State of Ohio, Columbus, Ohio, United States, 43224
Job Description - Customer Service Assistant 1 (INTERMITTENT) - Multiple (2600005W)
Organization Commerce
Agency Contact Name and Information Michael.Doersam@com.ohio.gov or 614-995-7009
Unposting Date Jan 19, 2026, 4:59:00 AM
Work Location Riffe Tower 77 South High Street Concourse Columbus 43215
Primary Location United States of America-OHIO-Franklin County-Columbus
Compensation $21.93 per hour
Schedule Full-time
Work Hours 8:00am - 5:00pm M-F
Union Exempt from Union
Primary Job Skill Customer Service
Technical Skills Clerical & Data Entry, Customer Service, Public Relations, Operational Support
Professional Skills Attention to Detail, Customer Focus, Verbal Communication, Written Communication, Confidentiality
Agency Overview The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.
As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.
Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.
Our Guiding Principles Making an IMPACT for the customer:
Inclusive
Motivated
Proactive
Accountable
Customer-Focused
Teamwork
Benefits For Information on Benefits, please click here.
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Job Description The Division of Unclaimed Funds reunites Ohioans with their hard‑earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner.
This position is an intermittent position and cannot exceed 1000 hours in a fiscal year.
What You’ll Do
Conducts search of hardcopy or computerized records
Answers a multi‑line telephone system (i.e., takes messages, references calls, greets walk‑in customers, directs and/or registers customers; furnishes printed materials or claim forms.)
Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquiries; provides general information concerning agency/division operations/services
Mails out correspondence and other information as necessary
Performs, as assigned, daily importing, printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System; prepares and/or maintains reports concerning work processed, (e.g., maintains record of calls and inquiries received, and handled)
UNUSUAL WORKING CONDITIONS:
May be confined to desk answering telephone for 6.5 - 7 hours per day.
Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications 3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills:
Customer Service
Supplemental Information Applications must clearly indicate how the applicant meets the minimum qualification for the position. If you meet minimum qualification due to educational achievement, please submit a copy of your unofficial transcript(s) with your application. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made. The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.
Application Status : You can check the status of your application online by signing into your profile. Careers to which you’ve applied will be listed. The application status is shown to the right of the position title and application submission details.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting.
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Organization Commerce
Agency Contact Name and Information Michael.Doersam@com.ohio.gov or 614-995-7009
Unposting Date Jan 19, 2026, 4:59:00 AM
Work Location Riffe Tower 77 South High Street Concourse Columbus 43215
Primary Location United States of America-OHIO-Franklin County-Columbus
Compensation $21.93 per hour
Schedule Full-time
Work Hours 8:00am - 5:00pm M-F
Union Exempt from Union
Primary Job Skill Customer Service
Technical Skills Clerical & Data Entry, Customer Service, Public Relations, Operational Support
Professional Skills Attention to Detail, Customer Focus, Verbal Communication, Written Communication, Confidentiality
Agency Overview The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.
As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.
Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.
Our Guiding Principles Making an IMPACT for the customer:
Inclusive
Motivated
Proactive
Accountable
Customer-Focused
Teamwork
Benefits For Information on Benefits, please click here.
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Job Description The Division of Unclaimed Funds reunites Ohioans with their hard‑earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner.
This position is an intermittent position and cannot exceed 1000 hours in a fiscal year.
What You’ll Do
Conducts search of hardcopy or computerized records
Answers a multi‑line telephone system (i.e., takes messages, references calls, greets walk‑in customers, directs and/or registers customers; furnishes printed materials or claim forms.)
Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquiries; provides general information concerning agency/division operations/services
Mails out correspondence and other information as necessary
Performs, as assigned, daily importing, printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System; prepares and/or maintains reports concerning work processed, (e.g., maintains record of calls and inquiries received, and handled)
UNUSUAL WORKING CONDITIONS:
May be confined to desk answering telephone for 6.5 - 7 hours per day.
Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications 3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills:
Customer Service
Supplemental Information Applications must clearly indicate how the applicant meets the minimum qualification for the position. If you meet minimum qualification due to educational achievement, please submit a copy of your unofficial transcript(s) with your application. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made. The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.
Application Status : You can check the status of your application online by signing into your profile. Careers to which you’ve applied will be listed. The application status is shown to the right of the position title and application submission details.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting.
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