State of Ohio
Customer Service Assistant 1 - Multiple Positions
State of Ohio, Columbus, Ohio, United States, 43224
Job Description - Customer Service Assistant 1 - Multiple Positions (2600004L)
Customer Service Assistant 1 - Multiple Positions (2600004L)
Organization Medicaid
Agency Contact HumanResources@medicaid.ohio.gov
Unposting Date Jan 19, 2026
Work Location 50 West Town Street, Columbus, OH 43215
Primary Location United States of America—OHIO—Franklin County—Columbus
Compensation $21.93/hour
Schedule Full-time
Union OCSEA
Primary Job Skill Customer Service
Technical Skills Customer Service
Agency Overview Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.
Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:
Delivering a personalized care experience to more than three million people served.
Improving care for children and adults with complex behavioral health needs.
Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
Ensuring financial transparency and operational accountability across all Medicaid programs and services.
Job Description What You Will Do at ODM Office:
Operations
Bureau:
Network Management
Classification:
Customer Service Assistant 1 (Multiple Positions)
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.
Responsibilities
Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication.
Follow up with providers/stakeholders to resolve problems/issues.
Submit production reports on a regular schedule.
Accurately screen and process applications for Ohio Medicaid.
Update provider records/files.
Attend and participate in staff meetings.
Remain up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate.
Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM).
Participate in training sessions for the new PNM system.
Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation ( Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications 3 months training or experience in office practices & procedures; 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 months experience in typing, keyboarding, data entry or word processing; 1 course or 3 months experience in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.
Job Skills:
Customer Service
Supplemental Information Compensation is as listed on the posting unless required by legislation or union contract.
Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.
Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
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Organization Medicaid
Agency Contact HumanResources@medicaid.ohio.gov
Unposting Date Jan 19, 2026
Work Location 50 West Town Street, Columbus, OH 43215
Primary Location United States of America—OHIO—Franklin County—Columbus
Compensation $21.93/hour
Schedule Full-time
Union OCSEA
Primary Job Skill Customer Service
Technical Skills Customer Service
Agency Overview Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.
Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:
Delivering a personalized care experience to more than three million people served.
Improving care for children and adults with complex behavioral health needs.
Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
Ensuring financial transparency and operational accountability across all Medicaid programs and services.
Job Description What You Will Do at ODM Office:
Operations
Bureau:
Network Management
Classification:
Customer Service Assistant 1 (Multiple Positions)
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.
Responsibilities
Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication.
Follow up with providers/stakeholders to resolve problems/issues.
Submit production reports on a regular schedule.
Accurately screen and process applications for Ohio Medicaid.
Update provider records/files.
Attend and participate in staff meetings.
Remain up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate.
Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM).
Participate in training sessions for the new PNM system.
Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation ( Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications 3 months training or experience in office practices & procedures; 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 months experience in typing, keyboarding, data entry or word processing; 1 course or 3 months experience in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.
Job Skills:
Customer Service
Supplemental Information Compensation is as listed on the posting unless required by legislation or union contract.
Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.
Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
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