Cambridgeshire Community Services NHS Trust
Just One Number Administrative Call Handler
Cambridgeshire Community Services NHS Trust, Norfolk, Virginia, United States, 23500
Just One Number Administrative Call Handler
The closing date is 18 January 2026
Norfolk and Waveney Children & Young People's Health Services has a fantastic opportunity for Administrative Call Handlers to join our expanding Just One Number team based in Cringleford.
As the first point of contact, you'll help to ensure children, young people and families speak to the right person, in the right place at the right time. Alongside this, signposting to our partner agencies and directing to our bespoke website Just One Norfolk.
This role is Monday to Friday 09:00-17:00.
Interviews will be taking place on the 22nd and 23rd January 2026.
Should we receive a high number of applications we reserve the right to close this vacancy anytime after the 13th January 2026.
Main duties of the job Would you like to work in a role where you make a difference?
Are you compassionate, a strong communicator and happy working in a team? We are looking for individuals that share our values to be the first point of call for families and professionals contacting our service. You will need standard computer skills, initiative, an excellent telephone manner and a flexible approach.
In return, we offer the opportunity to develop your skills with access to in‑service training programmes and ongoing personal development.
Just One Number prides itself on our supportive, skill‑mixed team. You will receive regular 1‑1s, shared team learning and annual appraisals and take an active role within your own personal development. You will partake in regular whole team meetings where we value the voices of staff as paramount in the innovation of our service.
We offer a competitive annual leave package of 27 days leave pro‑rata. Both salary and leave increase with years of service as per Agenda for Change scheme.
About us Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff – who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high‑quality care delivery, then please submit your application and join us on our exciting journey as a leading‑edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job responsibilities Receiving and managing calls to the service from both service users and professionals using a telecommunication system. This includes changing of appointments and transferring calls to the clinical team. Listening to and answering voicemails and responding to these timely. Occasionally required to deal with difficult situations/circumstances via the telephone and video call.
Respond to emails, referrals and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways. Communications received can be for our Healthy Child Programme, Speech and Language Therapy or Mental Health. Offering signposting and guidance to digital platforms and partner agencies where applicable.
When handling contacts and referrals recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
Recording details of all contacts with service users and other professionals using SystmOne (S1) and other digital platforms as appropriate.
Ensuring that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively.
Completing administration tasks on clinical systems such as S1, including for instance scanning onto patient records, registering antenatal notifications, checking tasks, updating service user information, oversight and action requests of digital/virtual consultation platforms, running routine reports and registering service users who are accessing the service.
Completing the administration for service users who have transferred into or out of the county.
Booking and rearranging contacts for Norfolk and Waveney CYP team as required, e.g. new birth visit, 6-8 week check and speech and language appointments etc.
In addition, the Just One Number Administrative call handler will undertake administrative tasks as part of a team in some of the following areas:
Actioning blood spot requests, virtual clinic drop ins, SystmOne support, spreadsheet maintenance and document archives in line with agreed standard operating procedures – including:
Preparing and sending letters
Performing quality control by checking data and correspondence
Booking appointments and responding to emails
Accessing a digital platform
Attending meetings with colleagues
Using basic functions in Microsoft Excel
Minute taking
Supporting administrative elements related to safeguarding in line with agreed standard operating procedures.
Within this role you may be required to support wider service delivery for Norfolk and Waveney with administrative tasks.
Person Specification Qualifications and Training
GCSE English and Maths Grade C and above or equivalent qualification
NVQ 3 or equivalent experience
Experience
Experience within an administrative role
Knowledge of Microsoft Office programmes such as Word, Outlook and Excel
Experience of working in an NHS environment
Experience of working with members of the public
Experience of call handling
Demonstrate an understanding of the roles and responsibilities around safeguarding
Knowledge and Skills
Demonstration of excellent communication and interpersonal skills
Be able to demonstrate excellent emotional awareness in highly stressful situations and be able to demonstrate resilience.
Effectively prioritise and co‑ordinates own work and the work of others
Work flexibly as part of a team and be able to demonstrate good team working.
Ability to use initiative without close supervision
Awareness of different communication styles and ability to be adaptable to communicating in different ways, including telephone, video call or face to face
Confident SystmOne user
Confident user of virtual clinics
Wider use of clinical systems
Minute Taking
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,937 to £26,598 a year per annum, pro‑rata
#J-18808-Ljbffr
Norfolk and Waveney Children & Young People's Health Services has a fantastic opportunity for Administrative Call Handlers to join our expanding Just One Number team based in Cringleford.
As the first point of contact, you'll help to ensure children, young people and families speak to the right person, in the right place at the right time. Alongside this, signposting to our partner agencies and directing to our bespoke website Just One Norfolk.
This role is Monday to Friday 09:00-17:00.
Interviews will be taking place on the 22nd and 23rd January 2026.
Should we receive a high number of applications we reserve the right to close this vacancy anytime after the 13th January 2026.
Main duties of the job Would you like to work in a role where you make a difference?
Are you compassionate, a strong communicator and happy working in a team? We are looking for individuals that share our values to be the first point of call for families and professionals contacting our service. You will need standard computer skills, initiative, an excellent telephone manner and a flexible approach.
In return, we offer the opportunity to develop your skills with access to in‑service training programmes and ongoing personal development.
Just One Number prides itself on our supportive, skill‑mixed team. You will receive regular 1‑1s, shared team learning and annual appraisals and take an active role within your own personal development. You will partake in regular whole team meetings where we value the voices of staff as paramount in the innovation of our service.
We offer a competitive annual leave package of 27 days leave pro‑rata. Both salary and leave increase with years of service as per Agenda for Change scheme.
About us Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff – who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high‑quality care delivery, then please submit your application and join us on our exciting journey as a leading‑edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Job responsibilities Receiving and managing calls to the service from both service users and professionals using a telecommunication system. This includes changing of appointments and transferring calls to the clinical team. Listening to and answering voicemails and responding to these timely. Occasionally required to deal with difficult situations/circumstances via the telephone and video call.
Respond to emails, referrals and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways. Communications received can be for our Healthy Child Programme, Speech and Language Therapy or Mental Health. Offering signposting and guidance to digital platforms and partner agencies where applicable.
When handling contacts and referrals recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
Recording details of all contacts with service users and other professionals using SystmOne (S1) and other digital platforms as appropriate.
Ensuring that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively.
Completing administration tasks on clinical systems such as S1, including for instance scanning onto patient records, registering antenatal notifications, checking tasks, updating service user information, oversight and action requests of digital/virtual consultation platforms, running routine reports and registering service users who are accessing the service.
Completing the administration for service users who have transferred into or out of the county.
Booking and rearranging contacts for Norfolk and Waveney CYP team as required, e.g. new birth visit, 6-8 week check and speech and language appointments etc.
In addition, the Just One Number Administrative call handler will undertake administrative tasks as part of a team in some of the following areas:
Actioning blood spot requests, virtual clinic drop ins, SystmOne support, spreadsheet maintenance and document archives in line with agreed standard operating procedures – including:
Preparing and sending letters
Performing quality control by checking data and correspondence
Booking appointments and responding to emails
Accessing a digital platform
Attending meetings with colleagues
Using basic functions in Microsoft Excel
Minute taking
Supporting administrative elements related to safeguarding in line with agreed standard operating procedures.
Within this role you may be required to support wider service delivery for Norfolk and Waveney with administrative tasks.
Person Specification Qualifications and Training
GCSE English and Maths Grade C and above or equivalent qualification
NVQ 3 or equivalent experience
Experience
Experience within an administrative role
Knowledge of Microsoft Office programmes such as Word, Outlook and Excel
Experience of working in an NHS environment
Experience of working with members of the public
Experience of call handling
Demonstrate an understanding of the roles and responsibilities around safeguarding
Knowledge and Skills
Demonstration of excellent communication and interpersonal skills
Be able to demonstrate excellent emotional awareness in highly stressful situations and be able to demonstrate resilience.
Effectively prioritise and co‑ordinates own work and the work of others
Work flexibly as part of a team and be able to demonstrate good team working.
Ability to use initiative without close supervision
Awareness of different communication styles and ability to be adaptable to communicating in different ways, including telephone, video call or face to face
Confident SystmOne user
Confident user of virtual clinics
Wider use of clinical systems
Minute Taking
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,937 to £26,598 a year per annum, pro‑rata
#J-18808-Ljbffr