Check-Mate Industries, Inc.
Customer Service Representative- (ERP Experience Preferred)- Thomasville, Ga
Check-Mate Industries, Inc., Thomasville, Georgia, United States, 31792
Customer Service Representative – (ERP Experience Preferred) – Thomasville, GA
Location:
Thomasville, GA
Responsibilities
Establish relationship with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX).
Review plant delivery schedules versus requested dates and resolve any conflicts. Track and communicate any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal CMI/CMINT team members.
Inform sales and operations of any unresolved service issues; recommend corrective action to customer issues as necessary.
Review orders after shipment for billing accuracy and any quantity item errors.
Manage the issuing of credits, return authorizations and pallet returns.
Review inventory usage on stocked items, identify and communicate items that have not tracked to plan.
Communicate customer complaints to Operations, Planning, Quality Control, and Upper Management.
Ensure that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicate with Planners, Sales, Purchasing and Plant Management as needed.
Prepare necessary reports for Plant Management and customers such as inventory and open order reports and track shipments associated with invoices.
Process plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
File any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Communicate quote requests to purchasing, sales, and estimating. Provide last-known order prices and quantities and complete component pricing spreadsheets with assistance of purchasing.
Forward quotes from estimating to the customer.
Work with plant management and upper management to help solve production or customer related issues.
Perform other duties as assigned.
Minimum Requirements
High School Diploma or GED from accredited institution of higher learning.
Manufacturing experience strongly preferred.
Prior customer service preferred.
Microsoft Office Suite – basic to above-average computer skills including Excel.
ERP experience preferred.
Ability to perform basic quantitative skills required.
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication.
Strong customer service advocacy and problem-solving skills.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Internet Publishing
EOE/AA/M/F/VET/D
Referrals increase your chances of interviewing at Check-Mate Industries, Inc. by 2x
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Thomasville, GA
Responsibilities
Establish relationship with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX).
Review plant delivery schedules versus requested dates and resolve any conflicts. Track and communicate any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal CMI/CMINT team members.
Inform sales and operations of any unresolved service issues; recommend corrective action to customer issues as necessary.
Review orders after shipment for billing accuracy and any quantity item errors.
Manage the issuing of credits, return authorizations and pallet returns.
Review inventory usage on stocked items, identify and communicate items that have not tracked to plan.
Communicate customer complaints to Operations, Planning, Quality Control, and Upper Management.
Ensure that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Communicate with Planners, Sales, Purchasing and Plant Management as needed.
Prepare necessary reports for Plant Management and customers such as inventory and open order reports and track shipments associated with invoices.
Process plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
File any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Communicate quote requests to purchasing, sales, and estimating. Provide last-known order prices and quantities and complete component pricing spreadsheets with assistance of purchasing.
Forward quotes from estimating to the customer.
Work with plant management and upper management to help solve production or customer related issues.
Perform other duties as assigned.
Minimum Requirements
High School Diploma or GED from accredited institution of higher learning.
Manufacturing experience strongly preferred.
Prior customer service preferred.
Microsoft Office Suite – basic to above-average computer skills including Excel.
ERP experience preferred.
Ability to perform basic quantitative skills required.
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication.
Strong customer service advocacy and problem-solving skills.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Internet Publishing
EOE/AA/M/F/VET/D
Referrals increase your chances of interviewing at Check-Mate Industries, Inc. by 2x
#J-18808-Ljbffr