County of Monterey
Services Support Assistant I
County of Monterey, Sacramento, California, United States, 95828
Services Support Assistant I
County of Monterey
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Services Support Assistant I
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County of Monterey
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THIS RECRUITMENT WILL BE USED TO FILL PERMANENT FULL-TIME AND RELIEF POSITIONS
Position Information The Services Support Assistant I and II operates a variety of department automated systems, equipment, or specialized software programs (such as MEDS, C-IV, CWS/CMS, CMIPS, etc.; performs data management responsibilities for program support functions; performs a variety of specialized clerical duties in support of professional and technical casework staff; and performs related work as required.
Working under close supervision, the Services Support Assistant I is the entry/trainee level in the Services Support Assistant series.
Employees in this class receive in-service training, and are given detailed instructions in the operation of state and county data operating systems and perform tasks that are more structured and repetitive than those assigned at level II.
As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised.
Unless a position is permanently allocated to level I due to the nature of the work, employees are expected to promote to the Services Support Assistant II level after one year of satisfactory performance at the trainee level.
SUPERVISION EXERCISED AND RECEIVED Incumbents in the Services Support Assistant I/II classification typical receive supervision from an Office Assistant Supervisor, or other higher-level supervisor or manager.
Examples of Duties Duties may include, but are not limited to, the following (For Services Support Assistant I, duties are performed at the trainee level).
Performs data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance
Operates a variety of operating systems, software, or related equipment for which routines and procedures are well defined and there is limited requirement for interpretation and adaptation of instructions to support a department's programs, services, and administrative functions
Maintains files and generates routine reports and documents using system resources
Reviews and reconciles system information (MEDS, C-IV, CWS/CMS, CMIPS, or other automated systems); assesses and updates records; may take other corrective action as authorized
Researches procedures, regulations, and/or technical materials as necessary
Uses manuals, utilization guides, and All County Letters (ACL); System Change Requests (SCR), etc. to review upcoming changes to regulations, programs and systems to keep knowledge current
Troubleshoots problems with individual records, cases or participants by applying rules and regulations; provides information to and interacts with case workers to correct issues or coordinates with the help desk to solve problems
Coordinates with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports
Gathers data, conducts surveys, prepares reports, and develops training materials for system users. Creates spreadsheets, report formats, forms, and record maintenance systems
Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and staff as appropriate
Attends meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes
Assists in special projects designated by the department management
Performs related duties as assigned
EMPLOYMENT STANDARDS Knowledge Of
Personal computer operating systems, software applications (MS Office, etc.) and related equipment
Statewide operating systems (C-IV, MEDS, CWS/CMS, CIMPS, etc.)
Department programs, functions and objectives
Legislation, rules, regulations, policies and procedures related to multiple public assistance programs and related case administration techniques
Work methods and techniques used by program staff
Methods and techniques used in researching, proofing, evaluating, gathering, organizing, and arranging data
Report writing and proper format and style
Effective methods of training and presentations skills
Record keeping and time-management practices and procedures
Modern office practices and procedures
Correct English usage, spelling, grammar, and punctuation
Basic arithmetic
Ability To
Understand and carry out oral and written instructions
Exercise sound and independent judgment in determining and selecting appropriate processes, alternatives, forms and desired actions within established work practices, procedures and commonly used regulations
Learn and perform assigned tasks and routines
Learn and develop skills with computer software programs or automated systems
Evaluate and interpret information using an automated system and troubleshoot identified problems
Prepare a variety of reports, correspondence, documents, statistical data, graphs, and charts using a computer and software packages
Provide training and assistance for others in using assigned systems or software
Read and understand detailed and complicated instructions
Understand, interpret and apply rules and regulations; determine the impact of regulations on local operations and systems
Organize work and budget time efficiently
Work productively under time pressure and with interruptions
Exercise tact when dealing with others
Establish and maintain cooperative working relationships with those contacted in the course of work
Minimum Qualifications Pattern 1:
One (1) year of full-time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications;
Pattern 2:
Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university.
Supplemental Information Examination Information Training & Experience Examination – Weighted 100%.
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
Eligible List Information A departmental open eligible list will be established for the county of Tuolumne. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
Retest Period Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.
Special Testing Arrangements Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
Education Documents If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
General Information This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules, and all competitors will be notified.
If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Additional Information The ability to speak, read and write Spanish in addition to English would be an asset in this position but is not required.
A valid driver's license may be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
Positions may require pre-employment screening, including background checks, and fingerprinting.
Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
Benefits Generous leave accruals
Step Increases upon each 2080 hours worked, until max salary is reached
Longevity incentive
Medical, dental, vision insurance with substantial employer paid contribution
CalPERS retirement benefits
Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.
Seniority level Internship
Employment type Full-time
Job function Other
Government Administration
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2 days ago Be among the first 25 applicants
Join to apply for the
Services Support Assistant I
role at
County of Monterey
Get AI-powered advice on this job and more exclusive features.
THIS RECRUITMENT WILL BE USED TO FILL PERMANENT FULL-TIME AND RELIEF POSITIONS
Position Information The Services Support Assistant I and II operates a variety of department automated systems, equipment, or specialized software programs (such as MEDS, C-IV, CWS/CMS, CMIPS, etc.; performs data management responsibilities for program support functions; performs a variety of specialized clerical duties in support of professional and technical casework staff; and performs related work as required.
Working under close supervision, the Services Support Assistant I is the entry/trainee level in the Services Support Assistant series.
Employees in this class receive in-service training, and are given detailed instructions in the operation of state and county data operating systems and perform tasks that are more structured and repetitive than those assigned at level II.
As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised.
Unless a position is permanently allocated to level I due to the nature of the work, employees are expected to promote to the Services Support Assistant II level after one year of satisfactory performance at the trainee level.
SUPERVISION EXERCISED AND RECEIVED Incumbents in the Services Support Assistant I/II classification typical receive supervision from an Office Assistant Supervisor, or other higher-level supervisor or manager.
Examples of Duties Duties may include, but are not limited to, the following (For Services Support Assistant I, duties are performed at the trainee level).
Performs data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance
Operates a variety of operating systems, software, or related equipment for which routines and procedures are well defined and there is limited requirement for interpretation and adaptation of instructions to support a department's programs, services, and administrative functions
Maintains files and generates routine reports and documents using system resources
Reviews and reconciles system information (MEDS, C-IV, CWS/CMS, CMIPS, or other automated systems); assesses and updates records; may take other corrective action as authorized
Researches procedures, regulations, and/or technical materials as necessary
Uses manuals, utilization guides, and All County Letters (ACL); System Change Requests (SCR), etc. to review upcoming changes to regulations, programs and systems to keep knowledge current
Troubleshoots problems with individual records, cases or participants by applying rules and regulations; provides information to and interacts with case workers to correct issues or coordinates with the help desk to solve problems
Coordinates with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports
Gathers data, conducts surveys, prepares reports, and develops training materials for system users. Creates spreadsheets, report formats, forms, and record maintenance systems
Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and staff as appropriate
Attends meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes
Assists in special projects designated by the department management
Performs related duties as assigned
EMPLOYMENT STANDARDS Knowledge Of
Personal computer operating systems, software applications (MS Office, etc.) and related equipment
Statewide operating systems (C-IV, MEDS, CWS/CMS, CIMPS, etc.)
Department programs, functions and objectives
Legislation, rules, regulations, policies and procedures related to multiple public assistance programs and related case administration techniques
Work methods and techniques used by program staff
Methods and techniques used in researching, proofing, evaluating, gathering, organizing, and arranging data
Report writing and proper format and style
Effective methods of training and presentations skills
Record keeping and time-management practices and procedures
Modern office practices and procedures
Correct English usage, spelling, grammar, and punctuation
Basic arithmetic
Ability To
Understand and carry out oral and written instructions
Exercise sound and independent judgment in determining and selecting appropriate processes, alternatives, forms and desired actions within established work practices, procedures and commonly used regulations
Learn and perform assigned tasks and routines
Learn and develop skills with computer software programs or automated systems
Evaluate and interpret information using an automated system and troubleshoot identified problems
Prepare a variety of reports, correspondence, documents, statistical data, graphs, and charts using a computer and software packages
Provide training and assistance for others in using assigned systems or software
Read and understand detailed and complicated instructions
Understand, interpret and apply rules and regulations; determine the impact of regulations on local operations and systems
Organize work and budget time efficiently
Work productively under time pressure and with interruptions
Exercise tact when dealing with others
Establish and maintain cooperative working relationships with those contacted in the course of work
Minimum Qualifications Pattern 1:
One (1) year of full-time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications;
Pattern 2:
Successful completion of thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university.
Supplemental Information Examination Information Training & Experience Examination – Weighted 100%.
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
Eligible List Information A departmental open eligible list will be established for the county of Tuolumne. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
Retest Period Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.
Special Testing Arrangements Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
Education Documents If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
General Information This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules, and all competitors will be notified.
If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Additional Information The ability to speak, read and write Spanish in addition to English would be an asset in this position but is not required.
A valid driver's license may be required at the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
Positions may require pre-employment screening, including background checks, and fingerprinting.
Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.
Benefits Generous leave accruals
Step Increases upon each 2080 hours worked, until max salary is reached
Longevity incentive
Medical, dental, vision insurance with substantial employer paid contribution
CalPERS retirement benefits
Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.
Seniority level Internship
Employment type Full-time
Job function Other
Government Administration
Referrals increase your chances of interviewing at County of Monterey by 2x
Get notified about new Service Assistant jobs in Sacramento, CA.
Sacramento, CA $45,900.00-$75,900.00 2 weeks ago
Sacramento, CA $59,228.00-$62,712.00 1 month ago
Sacramento, CA $45,000.00-$50,000.00 1 year ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr