County of Monterey
Services Support Assistant II
County of Monterey, Sacramento, California, United States, 95828
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Services Support Assistant II
role at
County of Monterey
Position Information The Services Support Assistant II operates a variety of department automated systems, equipment, or specialized software programs (such as MEDS, C-IV, CWS/CMS, CMIPS, etc.). Employees at this level perform data management responsibilities, specialized clerical duties in support of professional and technical casework staff, and related work as required. Working under general supervision, the position is the journey level in the Services Support Assistant series. Employees are fully qualified and able to operate a variety of data operating systems.
Supression Exercised and Received Incumbents in the Services Support Assistant I/II classification typically receive supervision from an Office Assistant Supervisor or other higher‑level supervisor or manager.
Examples of Duties
Performs data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance
Operates a variety of operating systems, software, or related equipment for which routines and procedures are well defined
Maintains files and generates routine reports and documents using system resources
Reviews and reconciles system information (MEDS, C-IV, CWS/CMS, CMIPS, or other automated systems); assesses and updates records; may take other corrective actions as authorized
Researches procedures, regulations, and/or technical materials as necessary
Uses manuals, utilization guides, and All County Letters (ACL); System Change Requests (SCR), etc. to review upcoming changes to regulations, programs and systems to keep knowledge current
Troubleshoots problems with individual records, cases or participants by applying rules and regulations; provides information to and interacts with case workers to correct issues or coordinates with the help desk to solve problems
Coordinates with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports
Gathers data, conducts surveys, prepares reports, and develops training materials for system users. Creates spreadsheets, report formats, forms, and record maintenance systems
Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and staff as appropriate
Attends meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes
Assists in special projects designated by the department management
Performs related duties as assigned
Employment Standards Knowledge Of
Personal computer operating systems, software applications (MS Office, etc.) and related equipment
Statewide operating systems (C-IV, MEDS, CWS/CMS, CIMPS, etc.)
Department programs, functions and objectives
Legislation, rules, regulations, policies and procedures related to multiple public assistance programs and related case administration techniques
Work methods and techniques used by program staff
Methods and techniques used in researching, proofing, evaluating, gathering, organizing, and arranging data
Report writing and proper format and style
Effective methods of training and presentations skills
Record keeping and time‑management practices and procedures
Modern office practices and procedures
Correct English usage, spelling, grammar and punctuation
Basic arithmetic
Ability to
Understand and carry out oral and written instructions
Exercise sound and independent judgment within established work practices, procedures and regulations
Learn and perform assigned tasks and routines
Learn and develop skills with computer software programs or automated systems
Evaluate and interpret information using an automated system and troubleshoot identified problems
Prepare a variety of reports, correspondence, documents, statistical data, graphs, and charts using a computer and software packages
Provide training and assistance for others in using assigned systems or software
Read and understand detailed and complicated instructions
Understand, interpret and apply rules and regulations; determine the impact of regulations on local operations and systems
Organize work and budget time efficiently
Work productively under time pressure and with interruptions
Exercise tact when dealing with others
Establish and maintain cooperative working relationships with those contacted in the course of work
Minimum Qualifications
Pattern 1: One (1) year of full‑time experience performing duties of a Services Support Assistant I
Pattern 2: Two (2) years of full‑time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications
Pattern 3: Successful completion of thirty (30) college semester units or forty‑five (45) quarter units from an accredited college or university; AND One (1) year of full‑time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications
Examination Information The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skills, abilities, and potential to effectively perform the duties relative to the classification. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
Education If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience Examination. Please review the Experience and Education examination information below.
Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Additional Information
A valid driver’s license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case‑by‑case basis.
Position may require pre‑employment drug testing, physical and fingerprinting for a background investigation.
Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access federal tax information.
About Lassen County Lassen County is abundantly rich in natural beauty and has a terrain that affords residents year‑round recreational activities. The County has excellent air quality, and its rural communities are ideal for raising families with a favorable cost of life, and low rate of crime and traffic. Lassen County is an outdoor paradise, where the beautiful Sierra Nevada and Cascade mountains meet the desert of the Great Basin. Because of the unique terrain, there's something here for everyone. Elevations range from the high desert to alpine levels, and the outdoor activities are among the best in the state – from golf to horseback riding, mountain biking, running and hiking on the extensive trails.
Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office’s website or contact their human resources department.
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Services Support Assistant II
role at
County of Monterey
Position Information The Services Support Assistant II operates a variety of department automated systems, equipment, or specialized software programs (such as MEDS, C-IV, CWS/CMS, CMIPS, etc.). Employees at this level perform data management responsibilities, specialized clerical duties in support of professional and technical casework staff, and related work as required. Working under general supervision, the position is the journey level in the Services Support Assistant series. Employees are fully qualified and able to operate a variety of data operating systems.
Supression Exercised and Received Incumbents in the Services Support Assistant I/II classification typically receive supervision from an Office Assistant Supervisor or other higher‑level supervisor or manager.
Examples of Duties
Performs data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance
Operates a variety of operating systems, software, or related equipment for which routines and procedures are well defined
Maintains files and generates routine reports and documents using system resources
Reviews and reconciles system information (MEDS, C-IV, CWS/CMS, CMIPS, or other automated systems); assesses and updates records; may take other corrective actions as authorized
Researches procedures, regulations, and/or technical materials as necessary
Uses manuals, utilization guides, and All County Letters (ACL); System Change Requests (SCR), etc. to review upcoming changes to regulations, programs and systems to keep knowledge current
Troubleshoots problems with individual records, cases or participants by applying rules and regulations; provides information to and interacts with case workers to correct issues or coordinates with the help desk to solve problems
Coordinates with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports
Gathers data, conducts surveys, prepares reports, and develops training materials for system users. Creates spreadsheets, report formats, forms, and record maintenance systems
Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and staff as appropriate
Attends meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes
Assists in special projects designated by the department management
Performs related duties as assigned
Employment Standards Knowledge Of
Personal computer operating systems, software applications (MS Office, etc.) and related equipment
Statewide operating systems (C-IV, MEDS, CWS/CMS, CIMPS, etc.)
Department programs, functions and objectives
Legislation, rules, regulations, policies and procedures related to multiple public assistance programs and related case administration techniques
Work methods and techniques used by program staff
Methods and techniques used in researching, proofing, evaluating, gathering, organizing, and arranging data
Report writing and proper format and style
Effective methods of training and presentations skills
Record keeping and time‑management practices and procedures
Modern office practices and procedures
Correct English usage, spelling, grammar and punctuation
Basic arithmetic
Ability to
Understand and carry out oral and written instructions
Exercise sound and independent judgment within established work practices, procedures and regulations
Learn and perform assigned tasks and routines
Learn and develop skills with computer software programs or automated systems
Evaluate and interpret information using an automated system and troubleshoot identified problems
Prepare a variety of reports, correspondence, documents, statistical data, graphs, and charts using a computer and software packages
Provide training and assistance for others in using assigned systems or software
Read and understand detailed and complicated instructions
Understand, interpret and apply rules and regulations; determine the impact of regulations on local operations and systems
Organize work and budget time efficiently
Work productively under time pressure and with interruptions
Exercise tact when dealing with others
Establish and maintain cooperative working relationships with those contacted in the course of work
Minimum Qualifications
Pattern 1: One (1) year of full‑time experience performing duties of a Services Support Assistant I
Pattern 2: Two (2) years of full‑time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications
Pattern 3: Successful completion of thirty (30) college semester units or forty‑five (45) quarter units from an accredited college or university; AND One (1) year of full‑time experience performing financial or statistical recordkeeping; or producing a variety of work products using a statewide automated system or software applications
Examination Information The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skills, abilities, and potential to effectively perform the duties relative to the classification. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
Education If conditions warrant, an Experience and Education examination may be conducted in lieu of the Training and Experience Examination. Please review the Experience and Education examination information below.
Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Additional Information
A valid driver’s license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case‑by‑case basis.
Position may require pre‑employment drug testing, physical and fingerprinting for a background investigation.
Government agencies accessing US government information, which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include, fingerprinting, citizenship verification and local law enforcement checks. Applicable agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access federal tax information.
About Lassen County Lassen County is abundantly rich in natural beauty and has a terrain that affords residents year‑round recreational activities. The County has excellent air quality, and its rural communities are ideal for raising families with a favorable cost of life, and low rate of crime and traffic. Lassen County is an outdoor paradise, where the beautiful Sierra Nevada and Cascade mountains meet the desert of the Great Basin. Because of the unique terrain, there's something here for everyone. Elevations range from the high desert to alpine levels, and the outdoor activities are among the best in the state – from golf to horseback riding, mountain biking, running and hiking on the extensive trails.
Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office’s website or contact their human resources department.
#J-18808-Ljbffr