Miami Dolphins and Hard Rock Stadium
Manager, Retail Operations
Miami Dolphins and Hard Rock Stadium, Miami Gardens, Florida, United States
Direct Supervisor:
Senior Manager, Retail Operations
Status:
Full-time
Summary The Manager, Retail Operations is responsible for the execution of retail operations for Hard Rock Stadium and its related entities. This role supports event-based and day-to-day retail operations, ensuring seamless execution, strong vendor coordination, and accurate reporting across all events.
The ideal candidate is highly organized, self-directed, and adaptable, with strong problem-solving, communication, and analytical skills. This individual thrives in a fast-paced, event-driven environment, maintains professionalism under pressure, and uses data and operational insight to drive continuous improvement.
Location
This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.
Responsibilities
Lead retail operations for events, including planning, preparation, and on-site execution
Support event planning efforts to ensure retail readiness and operational alignment
Oversee retail store locations, merchandising standards, inventory replenishment, warehousing, and distribution
Manage back-of-house operations, including point-of-sale systems and maintenance of e-commerce channels
Coordinate and manage third-party retail vendors to support external and non-core events
Provide administrative support across all events, including invoicing, reconciliation, and sales reporting
Monitor inventory levels, sales performance, and operational efficiencies to support data-informed decision-making
Maintain a high level of customer service and professionalism in a fast-paced, event-driven environment
Qualifications
Bachelor's degree in a related field and/or equivalent experience.
3–5 years of experience in retail and merchandising operations
Ability to work nights, weekends, and holidays as dictated by the event schedule
Experience in sports, entertainment, or licensed merchandise environments preferred
Strong customer service orientation with a positive, solutions-focused mindset
Proficiency in Microsoft Office applications and point-of-sale data systems
Strong organizational skills with meticulous attention to detail
Ability to manage multiple priorities with minimal supervision
Excellent time management, planning, and follow-through skills
Flexible work schedule and reliable transportation required
Featured Benefits
Medical, dental, and vision insurance
Life insurance (including voluntary coverage for spouses and children)
Long term disability insurance
Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
Employee gym, subsidized lunch program, and discounts on a variety of products and services
401k, paid time off (PTO) and company holidays
The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.
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Senior Manager, Retail Operations
Status:
Full-time
Summary The Manager, Retail Operations is responsible for the execution of retail operations for Hard Rock Stadium and its related entities. This role supports event-based and day-to-day retail operations, ensuring seamless execution, strong vendor coordination, and accurate reporting across all events.
The ideal candidate is highly organized, self-directed, and adaptable, with strong problem-solving, communication, and analytical skills. This individual thrives in a fast-paced, event-driven environment, maintains professionalism under pressure, and uses data and operational insight to drive continuous improvement.
Location
This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.
Responsibilities
Lead retail operations for events, including planning, preparation, and on-site execution
Support event planning efforts to ensure retail readiness and operational alignment
Oversee retail store locations, merchandising standards, inventory replenishment, warehousing, and distribution
Manage back-of-house operations, including point-of-sale systems and maintenance of e-commerce channels
Coordinate and manage third-party retail vendors to support external and non-core events
Provide administrative support across all events, including invoicing, reconciliation, and sales reporting
Monitor inventory levels, sales performance, and operational efficiencies to support data-informed decision-making
Maintain a high level of customer service and professionalism in a fast-paced, event-driven environment
Qualifications
Bachelor's degree in a related field and/or equivalent experience.
3–5 years of experience in retail and merchandising operations
Ability to work nights, weekends, and holidays as dictated by the event schedule
Experience in sports, entertainment, or licensed merchandise environments preferred
Strong customer service orientation with a positive, solutions-focused mindset
Proficiency in Microsoft Office applications and point-of-sale data systems
Strong organizational skills with meticulous attention to detail
Ability to manage multiple priorities with minimal supervision
Excellent time management, planning, and follow-through skills
Flexible work schedule and reliable transportation required
Featured Benefits
Medical, dental, and vision insurance
Life insurance (including voluntary coverage for spouses and children)
Long term disability insurance
Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
Employee gym, subsidized lunch program, and discounts on a variety of products and services
401k, paid time off (PTO) and company holidays
The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.
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