Endeavor Air
Supervisor, Instructor Tech Ops Training
Endeavor Air, Minneapolis, Minnesota, United States, 55400
About Us
Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.
Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.
Our Culture We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.
Our team promotesan inclusive environmentin all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.
Overview The Instructor Supervisor, Tech Ops Training provides leadership and oversight for the Technical Operations Instructor team, ensuring high-quality, consistent delivery of instructor-led training (ILT) programs in compliance with company policy, FAA guidance, and industry best practices. This role is accountable for ILT content integrity and instructor performance, while also supporting the success of the Designated Station Trainer (DST) program.
Responsibilities
Providesleadership and direction for Tech Ops Training Instructors, including supervision, coaching, scheduling, and performance management.
Ensures instructional quality and content integrity by conducting observations, evaluations, and feedback sessionsin accordance withthe GMM, approved curricula, and industry best practices.
Managesthe planning, scheduling, and execution of all instructor-led training (ILT) courses, ensuring delivery meets regulatory requirements and organizational standards.
Maintains accountability for ILT content, verifying alignment with approved manuals, task cards, and curriculum updates.
LeadstheDesignated StationTrainer(DST) program, providingtraining,guidance, resources, and ongoing support to ensure program effectiveness and participant success.
Performs course evaluations to ensure content consistency with curriculum requirements.
Coordinates instructor availability, training facilities, equipment, and courseware tooptimizeresourceutilizationand operational efficiency.
Serves as the primary point of contact for instructor and ILT-related matters, addressing performance, scheduling, and delivery issues.
Supports onboarding, qualification, and ongoing development of instructors.
Collaboratewith Program Administrators and Training Coordinator to ensure ILT sessions are properly scheduled, documented in the LMS, and executed without disruption.
Partners withInstructors andCurriculumDevelopers to review and update ILT content and training programs, ensuring accuracy, relevance, and regulatory compliance.
Monitors class execution andresolvesissuesimpactingtraining effectiveness.
Other Duties
Performs all duties of a Tech Ops Training Instructor when operational needsrequire.
Carries outadditionalresponsibilities as defined in approved or accepted company manuals.
Other duties as assigned.
Supervisory Responsibilities
In conjunction with the Manager Tech Ops Training, the Supervisor will provide leadership and oversight for Tech Ops Training Instructors.
This position directly supervises 6 instructors on the team.
Competencies Required
Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long term progress for individuals and the organization.
Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way – seeing it as a way to learn new perspectives and perhaps improve the organization.
Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding, and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results.
Qualifications
BA/BS degree or equivalent combination of education and related experience.
Minimum three years of airline Maintenance Operations experience (preferred).
Familiarity with airline policies, procedures, and standards (preferred).A&P license or Repairman certificate (preferred).
Proficiencyin MS Word, Excel, Outlook, PowerPoint, and general internet applications.
Proven ability to develop and implement training curricula, preferably in an airline environment.
Excellent interpersonal and organizational abilities; strong work ethic; reliable, self-motivated, and positive attitude.
Ability to adjust to rapid changes and manage multiple priorities effectively under time constraints.
Ability to meet physical requirements of the role; some travelrequired.
Work Environment & Physical Demands
Ability to perform occasional physical tasks such as pulling, pushing, reaching, bending, standing, walking, and lifting upto 30 lbs.
Ability to sit for extended periods and perform computer-based work in an office environment under critical deadlines.
What We Offer Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.
Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
Comprehensive Medical, Dental, and Vision Plans
401(k) with Company Match starting on Day 1
Operational Performance Rewards (OPR) Program
Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options
FLSA Status Salary
Minimum Position Pay Range USD $75,000.00/Yr.
Maximum Position Pay Range USD $106,000.00/Yr.
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Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.
Our Culture We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.
Our team promotesan inclusive environmentin all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.
Overview The Instructor Supervisor, Tech Ops Training provides leadership and oversight for the Technical Operations Instructor team, ensuring high-quality, consistent delivery of instructor-led training (ILT) programs in compliance with company policy, FAA guidance, and industry best practices. This role is accountable for ILT content integrity and instructor performance, while also supporting the success of the Designated Station Trainer (DST) program.
Responsibilities
Providesleadership and direction for Tech Ops Training Instructors, including supervision, coaching, scheduling, and performance management.
Ensures instructional quality and content integrity by conducting observations, evaluations, and feedback sessionsin accordance withthe GMM, approved curricula, and industry best practices.
Managesthe planning, scheduling, and execution of all instructor-led training (ILT) courses, ensuring delivery meets regulatory requirements and organizational standards.
Maintains accountability for ILT content, verifying alignment with approved manuals, task cards, and curriculum updates.
LeadstheDesignated StationTrainer(DST) program, providingtraining,guidance, resources, and ongoing support to ensure program effectiveness and participant success.
Performs course evaluations to ensure content consistency with curriculum requirements.
Coordinates instructor availability, training facilities, equipment, and courseware tooptimizeresourceutilizationand operational efficiency.
Serves as the primary point of contact for instructor and ILT-related matters, addressing performance, scheduling, and delivery issues.
Supports onboarding, qualification, and ongoing development of instructors.
Collaboratewith Program Administrators and Training Coordinator to ensure ILT sessions are properly scheduled, documented in the LMS, and executed without disruption.
Partners withInstructors andCurriculumDevelopers to review and update ILT content and training programs, ensuring accuracy, relevance, and regulatory compliance.
Monitors class execution andresolvesissuesimpactingtraining effectiveness.
Other Duties
Performs all duties of a Tech Ops Training Instructor when operational needsrequire.
Carries outadditionalresponsibilities as defined in approved or accepted company manuals.
Other duties as assigned.
Supervisory Responsibilities
In conjunction with the Manager Tech Ops Training, the Supervisor will provide leadership and oversight for Tech Ops Training Instructors.
This position directly supervises 6 instructors on the team.
Competencies Required
Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long term progress for individuals and the organization.
Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way – seeing it as a way to learn new perspectives and perhaps improve the organization.
Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding, and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results.
Qualifications
BA/BS degree or equivalent combination of education and related experience.
Minimum three years of airline Maintenance Operations experience (preferred).
Familiarity with airline policies, procedures, and standards (preferred).A&P license or Repairman certificate (preferred).
Proficiencyin MS Word, Excel, Outlook, PowerPoint, and general internet applications.
Proven ability to develop and implement training curricula, preferably in an airline environment.
Excellent interpersonal and organizational abilities; strong work ethic; reliable, self-motivated, and positive attitude.
Ability to adjust to rapid changes and manage multiple priorities effectively under time constraints.
Ability to meet physical requirements of the role; some travelrequired.
Work Environment & Physical Demands
Ability to perform occasional physical tasks such as pulling, pushing, reaching, bending, standing, walking, and lifting upto 30 lbs.
Ability to sit for extended periods and perform computer-based work in an office environment under critical deadlines.
What We Offer Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.
Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
Comprehensive Medical, Dental, and Vision Plans
401(k) with Company Match starting on Day 1
Operational Performance Rewards (OPR) Program
Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options
FLSA Status Salary
Minimum Position Pay Range USD $75,000.00/Yr.
Maximum Position Pay Range USD $106,000.00/Yr.
#J-18808-Ljbffr