Association Of Zoos & Aquariums
Position Title:
Membership Manager
Position Type:
Full-Time, 40 hours per week
Typical Hours:
Monday through Friday, occasional weekends
Reports To:
Executive Director
Salary:
$52,500-$62,500
This benefited position includes 25 days annual vacation leave, 10 days annual sick leave, 4 holidays, health insurance, life insurance, a 3% company-matched retirement program, cell phone stipend, and a family membership to the WNC Nature Center.
Friends of the Western North Carolina Nature Center The Friends of the WNC Nature Center are a vital partner with the WNC Nature Center. With their donors and members, the Friends enrich the Nature Center’s mission to connect people with the plants and animals of the Southern Appalachian Mountains. As a conservation organization, the Friends inspire a passion to know more, care more, and do more for the wildlife of the Southern Appalachian Mountains. They advance the critical work of the WNC Nature Center by supporting its growth and development.
Membership Manager Overall Responsibility The Membership Manager leads the growth, engagement, and retention of the Friends of the WNC Nature Center’s membership program by providing exceptional member care and strategic program management. This role oversees membership acquisition and retention efforts while delivering high-quality customer service. The Membership Manager supervises and trains Membership staff and volunteers and works closely with Nature Center staff to support membership operations at the Front Ticket Office.
Key Areas of Responsibility The Membership Manager of the Friends of the WNC Nature Center has three main areas of responsibility:
Program Management (70%) Growth & Engagement (15%)
Program Management
Sell and process memberships (new, renewals, and upgrades) in person, by phone, and online using DonorPerfect CRM and Elavon Point of Sale systems
Deliver high-quality, timely customer service for all membership-related inquiries, including answering the Friends’ main phone line
Collect and analyze member feedback to improve satisfaction and retention
Maintain membership records in DonorPerfect, including data entry, duplicate management, data integrity, online forms, and reporting
Manage membership-related programs and tools, including the membership app, reciprocity programs (ASTC, AZA), Library Pass program, and Gift Certificate program logs
Analyze membership data and operations to identify trends, improve retention, and increase program efficiency
Oversee day-to-day membership office operations, including filing systems, mail handling, bank deposits, supply ordering, and inventory management of materials
Develop, document, and maintain membership procedures, workflows, and communication templates
Growth & Engagement
Lead membership acquisition, retention, upgrades, and renewal campaigns
Develop and implement membership growth, communication, and engagement strategies (renewal, upgrade, acknowledgment, and recognition campaigns via mail, email, and phone) with support from the Friends’ Marketing & Events Manager
Collaborate with Friends and Nature Center teams to create member-exclusive benefits and events, including Cubs & Kits Kids Club, tours, socials, and special experiences
Cultivate meaningful relationships with members to encourage long-term engagement and loyalty
Supervise, train, and support the Membership Specialist staff member(s) and volunteers
Train Nature Center and Friends staff on membership levels, benefits, reciprocity, and check-in procedures
Assist Front Ticket Office and Gift Shop staff during peak visitation periods
Support fundraising events, programs, special projects, and cross-departmental initiatives as assigned
Experience Required Essential Skills & Preferred Qualifications:
At least two years of experience in a membership, customer service, or related role
Experience with DonorPerfect or similar CRM fundraising databases
Proficiency with Microsoft Office (including Excel and mail merge) and working knowledge of Google Workspace
Experience with Constant Contact and Canva
Demonstrated ability to supervise staff and/or volunteers
Strong written and verbal communication skills, with the ability to interact respectfully and effectively with individuals from diverse backgrounds
Excellent organizational skills, attention to detail, and ability to manage multiple projects
Willingness to work occasional evenings and weekends as required
Reliable attendance and punctuality are essential functions of the position
How to Apply Please send a cover letter and resume to
friends@wildwnc.org
or apply on Indeed. Applications accepted until
February 2, 2026 . Intended hire date February 2026.
Friends of the Western North Carolina Nature Center 75 Gashes Creek Road Asheville, NC 28805 Phone: 828-259-8092
#J-18808-Ljbffr
Membership Manager
Position Type:
Full-Time, 40 hours per week
Typical Hours:
Monday through Friday, occasional weekends
Reports To:
Executive Director
Salary:
$52,500-$62,500
This benefited position includes 25 days annual vacation leave, 10 days annual sick leave, 4 holidays, health insurance, life insurance, a 3% company-matched retirement program, cell phone stipend, and a family membership to the WNC Nature Center.
Friends of the Western North Carolina Nature Center The Friends of the WNC Nature Center are a vital partner with the WNC Nature Center. With their donors and members, the Friends enrich the Nature Center’s mission to connect people with the plants and animals of the Southern Appalachian Mountains. As a conservation organization, the Friends inspire a passion to know more, care more, and do more for the wildlife of the Southern Appalachian Mountains. They advance the critical work of the WNC Nature Center by supporting its growth and development.
Membership Manager Overall Responsibility The Membership Manager leads the growth, engagement, and retention of the Friends of the WNC Nature Center’s membership program by providing exceptional member care and strategic program management. This role oversees membership acquisition and retention efforts while delivering high-quality customer service. The Membership Manager supervises and trains Membership staff and volunteers and works closely with Nature Center staff to support membership operations at the Front Ticket Office.
Key Areas of Responsibility The Membership Manager of the Friends of the WNC Nature Center has three main areas of responsibility:
Program Management (70%) Growth & Engagement (15%)
Program Management
Sell and process memberships (new, renewals, and upgrades) in person, by phone, and online using DonorPerfect CRM and Elavon Point of Sale systems
Deliver high-quality, timely customer service for all membership-related inquiries, including answering the Friends’ main phone line
Collect and analyze member feedback to improve satisfaction and retention
Maintain membership records in DonorPerfect, including data entry, duplicate management, data integrity, online forms, and reporting
Manage membership-related programs and tools, including the membership app, reciprocity programs (ASTC, AZA), Library Pass program, and Gift Certificate program logs
Analyze membership data and operations to identify trends, improve retention, and increase program efficiency
Oversee day-to-day membership office operations, including filing systems, mail handling, bank deposits, supply ordering, and inventory management of materials
Develop, document, and maintain membership procedures, workflows, and communication templates
Growth & Engagement
Lead membership acquisition, retention, upgrades, and renewal campaigns
Develop and implement membership growth, communication, and engagement strategies (renewal, upgrade, acknowledgment, and recognition campaigns via mail, email, and phone) with support from the Friends’ Marketing & Events Manager
Collaborate with Friends and Nature Center teams to create member-exclusive benefits and events, including Cubs & Kits Kids Club, tours, socials, and special experiences
Cultivate meaningful relationships with members to encourage long-term engagement and loyalty
Supervise, train, and support the Membership Specialist staff member(s) and volunteers
Train Nature Center and Friends staff on membership levels, benefits, reciprocity, and check-in procedures
Assist Front Ticket Office and Gift Shop staff during peak visitation periods
Support fundraising events, programs, special projects, and cross-departmental initiatives as assigned
Experience Required Essential Skills & Preferred Qualifications:
At least two years of experience in a membership, customer service, or related role
Experience with DonorPerfect or similar CRM fundraising databases
Proficiency with Microsoft Office (including Excel and mail merge) and working knowledge of Google Workspace
Experience with Constant Contact and Canva
Demonstrated ability to supervise staff and/or volunteers
Strong written and verbal communication skills, with the ability to interact respectfully and effectively with individuals from diverse backgrounds
Excellent organizational skills, attention to detail, and ability to manage multiple projects
Willingness to work occasional evenings and weekends as required
Reliable attendance and punctuality are essential functions of the position
How to Apply Please send a cover letter and resume to
friends@wildwnc.org
or apply on Indeed. Applications accepted until
February 2, 2026 . Intended hire date February 2026.
Friends of the Western North Carolina Nature Center 75 Gashes Creek Road Asheville, NC 28805 Phone: 828-259-8092
#J-18808-Ljbffr