PDQ Deploy
About PDQ
PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and PrettyDamnQuick through our products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.
PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement
Job Description
Before you apply:
please note this is a hybrid role open to candidates in the Salt Lake City, UT area with an expectation of three in-office working days at our South Salt Lake City headquarters.
PDQ is looking for a bold, customer-driven problem solver to join our high-performing pooled customer success team. As a CSM, you’ll work across a dynamic book of accounts, delivering proactive guidance, driving product expansion, and securing renewals—while making life easier for the IT heroes we serve. You will serve as a customer advocate and seller across many accounts covered in our pooled model and interact with them at various points in their customer journey. We take pride in working smart, collaborating candidly, and owning outcomes.
What you'll be doing
Drive renewal strategy and execution across a shared customer book
Identify usage trends and lead early interventions when risk is detected
Recommend and coordinate cross-product expansions that solve customer pain points
Capture voice-of-the-customer insights to influence product roadmap and strategy
Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience
Who you are
2+ years of SaaS/B2B sales experience
Ownership: You take responsibility for projects, drive results, and deliver on commitments
Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions
Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork
Improvement: You continuously seek opportunities for growth, innovation, and personal development
Experience assisting with or leading customer demonstrations and contract negotiations
We rely on Salesforce, Slack, and Microsoft Office to stay connected and informed, but it’s your critical thinking and proactive communication that will drive success
We're looking for people who have
Natural curiosity and proactivity – you have a desire to learn as much as you can about PDQ products and how they can provide added value to sysadmins
Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
Ability to demonstrate skilled discovery leading to uncovering customer opportunity
Excellent pipeline hygiene and attention to detail
Excellent interpersonal skillset, particularly with the ability to build authentic business relationships
Strong focus on goal attainment and consistently driving towards achieving and exceeding targets
Tools we use
Slack
Microsoft Office
Scribe
Perks and Benefits
4-Day Work Week
Equity
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)
PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.
The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.
#J-18808-Ljbffr
PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement
Job Description
Before you apply:
please note this is a hybrid role open to candidates in the Salt Lake City, UT area with an expectation of three in-office working days at our South Salt Lake City headquarters.
PDQ is looking for a bold, customer-driven problem solver to join our high-performing pooled customer success team. As a CSM, you’ll work across a dynamic book of accounts, delivering proactive guidance, driving product expansion, and securing renewals—while making life easier for the IT heroes we serve. You will serve as a customer advocate and seller across many accounts covered in our pooled model and interact with them at various points in their customer journey. We take pride in working smart, collaborating candidly, and owning outcomes.
What you'll be doing
Drive renewal strategy and execution across a shared customer book
Identify usage trends and lead early interventions when risk is detected
Recommend and coordinate cross-product expansions that solve customer pain points
Capture voice-of-the-customer insights to influence product roadmap and strategy
Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience
Who you are
2+ years of SaaS/B2B sales experience
Ownership: You take responsibility for projects, drive results, and deliver on commitments
Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions
Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork
Improvement: You continuously seek opportunities for growth, innovation, and personal development
Experience assisting with or leading customer demonstrations and contract negotiations
We rely on Salesforce, Slack, and Microsoft Office to stay connected and informed, but it’s your critical thinking and proactive communication that will drive success
We're looking for people who have
Natural curiosity and proactivity – you have a desire to learn as much as you can about PDQ products and how they can provide added value to sysadmins
Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
Ability to demonstrate skilled discovery leading to uncovering customer opportunity
Excellent pipeline hygiene and attention to detail
Excellent interpersonal skillset, particularly with the ability to build authentic business relationships
Strong focus on goal attainment and consistently driving towards achieving and exceeding targets
Tools we use
Slack
Microsoft Office
Scribe
Perks and Benefits
4-Day Work Week
Equity
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)
PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.
The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.
#J-18808-Ljbffr