National Fuel Gas Company
Emergency Services Representative
National Fuel Gas Company, West Seneca, New York, United States
Please reference position Emergency Services Representative in the subject line of email.
National Fuel is currently seeking
Emergency Services Representatives
for an outstanding career opportunity in our
Operations Clerical department
located at our
Mineral Springs Service Center in West Seneca, NY.
National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
PRIMARY RESPONSIBILITIES:
Accurately relaying information regarding customer service and emergency situations to employees working in the field using radios or telephones, in a dispatch role
Responding to customer calls regarding gas emergencies
General clerical work including data entry, gathering data and creating reports, maintaining various maps and service line records and operation of office equipment
Candidates must be available to work a flexible schedule that includes evenings, nights, weekends and holidays.
Candidates MUST be available to work ALL of the following schedules :
7:30 a.m. – 4:00 p.m.
1:30 p.m. – 9:30 p.m.
11:30 a.m. – 7:30 p.m.
4:00 p.m. – 12:00 a.m.
12:00 p.m. – 8:00 p.m.
Midnight – 8:0
a.m.
This position is an integral part of a 24-hour, 7-day per week operation and schedule changes may occur with short notice
MINIMUM QUALIFICATIONS:
High school diploma or equivalent
Excellent communication and customer service skills. Demonstrate attention to detail, organizational skills, and multitasking are required
Strong Microsoft Office (Word and Excel) skills
PREFERRED QUALIFICATIONS:
Emergency services background
Experience in a phone center or customer service environment
ABOUT NATIONAL FUEL: National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.
COMPENSATION AND BENEFITS: This is a position within the Company’s collective bargaining unit with a starting hourly rate of pay of
$26.65, after 6 months $28.40/hr, and 1 year $31.36/hr.
National Fuel offers a comprehensive benefits package including the following:
Medical and Prescription Drug Coverage
Parental Leave for Mothers and Fathers
Dental Coverage
Tuition Reimbursement
401(k) with Company Match
Life Insurance
Company Funded Retirement Savings Account
Flexible Spending Account
Paid Vacation, Company Holidays & Sick Time
Charitable Giving Programs
HOW TO APPLY: The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to
jobs@natfuel.com
by
January 30, 2026 . Attachments with a .docm extension will not be accepted.
Please reference position
#25-056NY – Emergency Services Rep
in the subject line of your email .
National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.
We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.
#J-18808-Ljbffr
National Fuel is currently seeking
Emergency Services Representatives
for an outstanding career opportunity in our
Operations Clerical department
located at our
Mineral Springs Service Center in West Seneca, NY.
National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.
PRIMARY RESPONSIBILITIES:
Accurately relaying information regarding customer service and emergency situations to employees working in the field using radios or telephones, in a dispatch role
Responding to customer calls regarding gas emergencies
General clerical work including data entry, gathering data and creating reports, maintaining various maps and service line records and operation of office equipment
Candidates must be available to work a flexible schedule that includes evenings, nights, weekends and holidays.
Candidates MUST be available to work ALL of the following schedules :
7:30 a.m. – 4:00 p.m.
1:30 p.m. – 9:30 p.m.
11:30 a.m. – 7:30 p.m.
4:00 p.m. – 12:00 a.m.
12:00 p.m. – 8:00 p.m.
Midnight – 8:0
a.m.
This position is an integral part of a 24-hour, 7-day per week operation and schedule changes may occur with short notice
MINIMUM QUALIFICATIONS:
High school diploma or equivalent
Excellent communication and customer service skills. Demonstrate attention to detail, organizational skills, and multitasking are required
Strong Microsoft Office (Word and Excel) skills
PREFERRED QUALIFICATIONS:
Emergency services background
Experience in a phone center or customer service environment
ABOUT NATIONAL FUEL: National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.
COMPENSATION AND BENEFITS: This is a position within the Company’s collective bargaining unit with a starting hourly rate of pay of
$26.65, after 6 months $28.40/hr, and 1 year $31.36/hr.
National Fuel offers a comprehensive benefits package including the following:
Medical and Prescription Drug Coverage
Parental Leave for Mothers and Fathers
Dental Coverage
Tuition Reimbursement
401(k) with Company Match
Life Insurance
Company Funded Retirement Savings Account
Flexible Spending Account
Paid Vacation, Company Holidays & Sick Time
Charitable Giving Programs
HOW TO APPLY: The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to
jobs@natfuel.com
by
January 30, 2026 . Attachments with a .docm extension will not be accepted.
Please reference position
#25-056NY – Emergency Services Rep
in the subject line of your email .
National Fuel is a proud equal employment opportunity employer. We believe our differences makes us all better, pushing us to look at things differently while enriching our own personal life experiences. That’s why we’re committed to building a diverse workforce and an equitable and inclusive work environment.
We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.
#J-18808-Ljbffr