Hidden Talent
Account Analyst (Payroll Support)
Company: PayFWDs (Louisville, KY)
Location: 13100 Magisterial Dr Suite 104, Louisville, KY 40223 (remote work flexible)
Our client, PayFWDs, is looking for an experienced payroll professional to join their Client Care team.
This is a client-facing payroll role, not an entry-level or general HR position. Payroll experience is required.
This role is not a fit if you have only general HR, recruiting, or benefits experience without payroll processing responsibility.
What You’ll Do
Process payroll accurately and on schedule for assigned clients
Serve as the primary support contact for payroll-related questions
Troubleshoot payroll, tax, and system issues independently
Maintain earnings, deductions, tax codes, and banking settings
Ensure compliance with federal, state, and local payroll regulations
Support quarterly reconciliation and partner with tax teams
Communicate with clients via phone, email, and screen sharing
Train clients to confidently manage their payroll systems
Document changes and resolutions clearly
Required Experience
2–3+ years of hands-on payroll processing experience
Experience supporting payroll clients or internal payroll operations
Strong understanding of payroll taxes, deductions, and compliance
Comfort working in payroll and HRIS platforms
Excellent communication and organization skills
Preferred
Experience working for a payroll provider or HR technology company
Payroll certifications (FPC, CPP, PHR, SHRM-CP)
Time & labor management system experience
Location & Eligibility
Must be able to work in-office (Louisville, KY)
Hybrid flexibility post-training period
Benefits
Unlimited PTO
Health, dental, and vision insurance
Retirement plan
Professional development support
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Location: 13100 Magisterial Dr Suite 104, Louisville, KY 40223 (remote work flexible)
Our client, PayFWDs, is looking for an experienced payroll professional to join their Client Care team.
This is a client-facing payroll role, not an entry-level or general HR position. Payroll experience is required.
This role is not a fit if you have only general HR, recruiting, or benefits experience without payroll processing responsibility.
What You’ll Do
Process payroll accurately and on schedule for assigned clients
Serve as the primary support contact for payroll-related questions
Troubleshoot payroll, tax, and system issues independently
Maintain earnings, deductions, tax codes, and banking settings
Ensure compliance with federal, state, and local payroll regulations
Support quarterly reconciliation and partner with tax teams
Communicate with clients via phone, email, and screen sharing
Train clients to confidently manage their payroll systems
Document changes and resolutions clearly
Required Experience
2–3+ years of hands-on payroll processing experience
Experience supporting payroll clients or internal payroll operations
Strong understanding of payroll taxes, deductions, and compliance
Comfort working in payroll and HRIS platforms
Excellent communication and organization skills
Preferred
Experience working for a payroll provider or HR technology company
Payroll certifications (FPC, CPP, PHR, SHRM-CP)
Time & labor management system experience
Location & Eligibility
Must be able to work in-office (Louisville, KY)
Hybrid flexibility post-training period
Benefits
Unlimited PTO
Health, dental, and vision insurance
Retirement plan
Professional development support
#J-18808-Ljbffr