Senior ITSM Problem & Major Incident Leader

A leading insurance and investment firm is seeking a seasoned Senior ITSM Problem/Major Incident Manager in Richmond, VA. This hybrid role focuses on root cause analysis and management of IT incidents, requiring over 5 years of experience in IT Service Management, particularly in Problem and Incident Management. Ideal candidates will have strong analytical skills, effective communications, and proficiency in service management tools like ServiceNow and BMC Remedy. Competitive benefits including health insurance and 401(k) match are also offered. #J-18808-Ljbffr