Commonwealth of Pennsylvania
Police Communications Operator
Commonwealth of Pennsylvania, Phila, Pennsylvania, United States
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Police Communications Operator
role at
Commonwealth of Pennsylvania .
Be among the first 25 applicants.
Position Overview Are you looking for a meaningful career in a fast‑paced, mission‑driven environment where effective communication and adaptability are essential? The Pennsylvania State Police (PSP) is seeking dependable Police Communications Operators to become part of our dynamic communications team. In this vital role, you will receive, transmit, and coordinate public safety information that directly supports our law enforcement operations. This is an excellent opportunity to sharpen your existing skills, build valuable new capabilities, and contribute to upholding the PSP's core values.
Description of Work
Field calls from the public and county 911 operators regarding both emergency and non‑emergency police matters.
Gather essential information, prioritize incidents, and relay critical details to responding troopers.
Coordinate with municipal police, fire departments, ambulance services, towing companies, and PennDOT as needed.
Use systems such as the Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and the Protection from Abuse Database (PFAD) to access, maintain records, and establish incident details.
Communicate with troopers and other police communications operators about active incidents or any concerns that arise.
Access additional details about the position in the official position description.
Work Schedule and Additional Information
Full‑time employment, 40‑hour work week.
Rotating shifts, including weekends and holidays.
Telework is not an option for this position.
Starting salary may be non‑negotiable in some cases.
Check your email, including spam/junk folders, for further communication regarding this position.
Required Experience, Training & Eligibility
Two years of experience using two‑way radio, multi‑line telephone, or computer‑aided dispatch systems; or
Two years of experience using computer systems for entering, updating, and retrieving information; or
Completion of 60 college credits; or
An equivalent combination of experience and training.
Special Requirements
Clear, firm voice with no major speech, hearing, or visual impairments that would interfere with verbal communication, being understood, or using electronic communication equipment.
Obtain an active Public Safety Telecommunicator certification from the Association of Public Safety Communications Officials within the probationary period and maintain it for the duration of employment.
Obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain them for the duration of employment.
Additional Requirements
One year of experience providing customer service.
Ability to perform essential job functions.
Preferred Qualification (not required)
One year of experience dispatching police, fire, or ambulance services for emergency response.
Legal Requirements
Must submit a Report of Medications for screening by the State Police Medical Officer before placement.
Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply
Resumes, cover letters, and similar documents will not be reviewed; eligibility must be demonstrated on the application.
Attach a copy of your college transcripts if claiming education in supplemental application answers; unofficial transcripts are acceptable.
Applications must be submitted by the posting closing date; late applications and missing materials will not be accepted.
Failure to comply with these application requirements may eliminate you from consideration.
Veterans
Pennsylvania law (51 Pa. C.S. § 7103) provides employment preference for qualified veterans for many state and local government jobs.
For more information on veteran employment preferences, visit www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS)
711 is available for hearing and speech disabilities and other individuals.
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of the interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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Police Communications Operator
role at
Commonwealth of Pennsylvania .
Be among the first 25 applicants.
Position Overview Are you looking for a meaningful career in a fast‑paced, mission‑driven environment where effective communication and adaptability are essential? The Pennsylvania State Police (PSP) is seeking dependable Police Communications Operators to become part of our dynamic communications team. In this vital role, you will receive, transmit, and coordinate public safety information that directly supports our law enforcement operations. This is an excellent opportunity to sharpen your existing skills, build valuable new capabilities, and contribute to upholding the PSP's core values.
Description of Work
Field calls from the public and county 911 operators regarding both emergency and non‑emergency police matters.
Gather essential information, prioritize incidents, and relay critical details to responding troopers.
Coordinate with municipal police, fire departments, ambulance services, towing companies, and PennDOT as needed.
Use systems such as the Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and the Protection from Abuse Database (PFAD) to access, maintain records, and establish incident details.
Communicate with troopers and other police communications operators about active incidents or any concerns that arise.
Access additional details about the position in the official position description.
Work Schedule and Additional Information
Full‑time employment, 40‑hour work week.
Rotating shifts, including weekends and holidays.
Telework is not an option for this position.
Starting salary may be non‑negotiable in some cases.
Check your email, including spam/junk folders, for further communication regarding this position.
Required Experience, Training & Eligibility
Two years of experience using two‑way radio, multi‑line telephone, or computer‑aided dispatch systems; or
Two years of experience using computer systems for entering, updating, and retrieving information; or
Completion of 60 college credits; or
An equivalent combination of experience and training.
Special Requirements
Clear, firm voice with no major speech, hearing, or visual impairments that would interfere with verbal communication, being understood, or using electronic communication equipment.
Obtain an active Public Safety Telecommunicator certification from the Association of Public Safety Communications Officials within the probationary period and maintain it for the duration of employment.
Obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain them for the duration of employment.
Additional Requirements
One year of experience providing customer service.
Ability to perform essential job functions.
Preferred Qualification (not required)
One year of experience dispatching police, fire, or ambulance services for emergency response.
Legal Requirements
Must submit a Report of Medications for screening by the State Police Medical Officer before placement.
Must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply
Resumes, cover letters, and similar documents will not be reviewed; eligibility must be demonstrated on the application.
Attach a copy of your college transcripts if claiming education in supplemental application answers; unofficial transcripts are acceptable.
Applications must be submitted by the posting closing date; late applications and missing materials will not be accepted.
Failure to comply with these application requirements may eliminate you from consideration.
Veterans
Pennsylvania law (51 Pa. C.S. § 7103) provides employment preference for qualified veterans for many state and local government jobs.
For more information on veteran employment preferences, visit www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS)
711 is available for hearing and speech disabilities and other individuals.
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of the interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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