Bayer CropScience Limited
Customer Process Coordinator
At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where “Health for all, Hunger for none” is no longer a dream, but a real possibility. We’re rewriting it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.
YOUR TASKS AND RESPONSIBILITIES
Manage inbound 800# calls across all Regions from customer, partners & Field Sales Representatives
Create new orders from structured input phone, email & SalesForce
Execute and monitor transactions to enable delivery of product and billing; monitor backorders
Check availability and execute allocation requests (based on ControlTower guidance), including product substitutions and cuts
Execute transactional reconciliation for dealer to dealer / customer to customer stock transfer
Initiate country stock transfers and trigger local deliveries
Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations
Management Software (SalesForce.com)
Provide transactional support with account reconciliation
Ensure completion of all necessary forms (e.g. to document legally binding agreements)
Initiate approval requests to overcome various blocks (pricing, credit set up in system)
Identifying & delivering cross functional solutions to achieve Operational Excellence for the Brands and Regions
Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes
Execute transactions associated with complaints and returns, including logging, investigating and resolving requests in the system
WHO YOU ARE Bayer seeks an incumbent who possess the following:
Required Qualifications
3 years of operational experience
Able to effectively provide guidance & direction to others to achieve results with some supervision
Ability to effectively collaborate with strong results orientation and a process improvement mindset
Ability to achieve results with & through others
Key Competencies: customer focus, agility, critical thinking and interpersonal skills
Preferred Qualifications
BS/BA preferred
Experience in Customer Service, Commercial, Logistics, Administration
Knowledge of SAP & SalesForce preferred
Employees can expect to be paid a salary between $49,660.80 – $74,491.20. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 1/21/26.
YOUR APPLICATION Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
Location:
United States: Missouri: Creve Coeur
Division:
Crop Science
Reference Code:
860111
Email:
hrop_usa@bayer.com
#J-18808-Ljbffr
YOUR TASKS AND RESPONSIBILITIES
Manage inbound 800# calls across all Regions from customer, partners & Field Sales Representatives
Create new orders from structured input phone, email & SalesForce
Execute and monitor transactions to enable delivery of product and billing; monitor backorders
Check availability and execute allocation requests (based on ControlTower guidance), including product substitutions and cuts
Execute transactional reconciliation for dealer to dealer / customer to customer stock transfer
Initiate country stock transfers and trigger local deliveries
Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations
Management Software (SalesForce.com)
Provide transactional support with account reconciliation
Ensure completion of all necessary forms (e.g. to document legally binding agreements)
Initiate approval requests to overcome various blocks (pricing, credit set up in system)
Identifying & delivering cross functional solutions to achieve Operational Excellence for the Brands and Regions
Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes
Execute transactions associated with complaints and returns, including logging, investigating and resolving requests in the system
WHO YOU ARE Bayer seeks an incumbent who possess the following:
Required Qualifications
3 years of operational experience
Able to effectively provide guidance & direction to others to achieve results with some supervision
Ability to effectively collaborate with strong results orientation and a process improvement mindset
Ability to achieve results with & through others
Key Competencies: customer focus, agility, critical thinking and interpersonal skills
Preferred Qualifications
BS/BA preferred
Experience in Customer Service, Commercial, Logistics, Administration
Knowledge of SAP & SalesForce preferred
Employees can expect to be paid a salary between $49,660.80 – $74,491.20. Additional compensation may include a bonus or incentive compensation (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 1/21/26.
YOUR APPLICATION Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
Location:
United States: Missouri: Creve Coeur
Division:
Crop Science
Reference Code:
860111
Email:
hrop_usa@bayer.com
#J-18808-Ljbffr