Stratton Amenities
Overnight Front Desk Supervisor
Stratton Amenities, Granite Heights, Wisconsin, United States
Company Overview
Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We specialize in delivering consistent, professional, and hospitality-driven experiences that elevate residential living. Our commitment is to our associates, residents, and clients, ensuring service excellence at every touchpoint, day and night. Position Summary
We are seeking a dependable, experienced, and highly responsible
Overnight Front Desk Supervisor
to support our Dallas market. This role is essential to maintaining operational continuity, safety, and service standards across multiple properties during overnight hours. The Overnight Front Desk Supervisor serves as the primary overnight escalation point, provides on-site property checks, responds to emergency calls, supports overnight concierge teams, and fills last-minute overnight shifts when needed. This position requires flexibility, strong judgment, and the ability to work independently while representing Stratton Amenities with professionalism at all times. What We Offer
Competitive compensation Stable overnight scheduling with flexibility Leadership exposure across multiple luxury properties Supportive management and clear escalation structure Opportunity for long-term growth within operations leadership Key Responsibilities
Conduct overnight site visits and property check-ins across assigned Dallas locations Ensure overnight concierge coverage and step in to cover shifts during call-outs or emergencies Serve as the primary overnight point of contact for urgent issues, incidents, and escalations Respond to emergency calls and follow established protocols and reporting procedures Monitor service quality, staffing, and adherence to SOPs during overnight operations Support and guide overnight concierge staff as needed Document incidents, staffing issues, and operational updates for daytime leadership Communicate effectively with property management, regional leadership, and overnight teams Ensure lobbies, front desks, and common areas remain secure, orderly, and presentable Conduct property walks to assess safety, cleanliness, and overall condition Maintain a calm, professional presence while handling sensitive situations Position Requirements
Open availability for overnight shifts, including weekends and holidays Reliable transportation and ability to travel between multiple properties Strong sense of accountability, reliability, and discretion Excellent verbal and written communication skills Sound judgment and problem-solving ability under pressure Ability to work independently with minimal supervision Leadership mindset with a hands-on approach Professional appearance and demeanor at all times Ability to maintain confidentiality and handle sensitive matters appropriately Strong attention to detail and documentation Experience Requirements
Minimum of 3 to 5 years of experience in hospitality, luxury residential, hotel, or overnight operations Prior supervisory or lead experience preferred Experience handling after-hours operations, emergencies, or on-call responsibilities Proven ability to deliver consistent, high-level service Equal Opportunity Statement
Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to building strong teams and delivering exceptional service across every community we serve.
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Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services for high-end apartment and condominium communities. We specialize in delivering consistent, professional, and hospitality-driven experiences that elevate residential living. Our commitment is to our associates, residents, and clients, ensuring service excellence at every touchpoint, day and night. Position Summary
We are seeking a dependable, experienced, and highly responsible
Overnight Front Desk Supervisor
to support our Dallas market. This role is essential to maintaining operational continuity, safety, and service standards across multiple properties during overnight hours. The Overnight Front Desk Supervisor serves as the primary overnight escalation point, provides on-site property checks, responds to emergency calls, supports overnight concierge teams, and fills last-minute overnight shifts when needed. This position requires flexibility, strong judgment, and the ability to work independently while representing Stratton Amenities with professionalism at all times. What We Offer
Competitive compensation Stable overnight scheduling with flexibility Leadership exposure across multiple luxury properties Supportive management and clear escalation structure Opportunity for long-term growth within operations leadership Key Responsibilities
Conduct overnight site visits and property check-ins across assigned Dallas locations Ensure overnight concierge coverage and step in to cover shifts during call-outs or emergencies Serve as the primary overnight point of contact for urgent issues, incidents, and escalations Respond to emergency calls and follow established protocols and reporting procedures Monitor service quality, staffing, and adherence to SOPs during overnight operations Support and guide overnight concierge staff as needed Document incidents, staffing issues, and operational updates for daytime leadership Communicate effectively with property management, regional leadership, and overnight teams Ensure lobbies, front desks, and common areas remain secure, orderly, and presentable Conduct property walks to assess safety, cleanliness, and overall condition Maintain a calm, professional presence while handling sensitive situations Position Requirements
Open availability for overnight shifts, including weekends and holidays Reliable transportation and ability to travel between multiple properties Strong sense of accountability, reliability, and discretion Excellent verbal and written communication skills Sound judgment and problem-solving ability under pressure Ability to work independently with minimal supervision Leadership mindset with a hands-on approach Professional appearance and demeanor at all times Ability to maintain confidentiality and handle sensitive matters appropriately Strong attention to detail and documentation Experience Requirements
Minimum of 3 to 5 years of experience in hospitality, luxury residential, hotel, or overnight operations Prior supervisory or lead experience preferred Experience handling after-hours operations, emergencies, or on-call responsibilities Proven ability to deliver consistent, high-level service Equal Opportunity Statement
Stratton Amenities is an equal opportunity employer. We believe diversity and inclusion are essential to building strong teams and delivering exceptional service across every community we serve.
#J-18808-Ljbffr