Orchard Senior Living
Senior Living Front Desk Concierge (Brookhaven, Ga)
Orchard Senior Living, Atlanta, Georgia, United States, 30383
Position
Concierge
Supervisor Community Coordinator
Department Resident Relations
Status Non-exempt/Hourly
Summary The Concierge serves as the first point of contact for Orchard and demonstrates a friendly, cheerful disposition, along with excellent communication and organizational skills. They lead, train, and supervise the front desk First Impressions team and model the company FAMILY values and best practices. The Concierge coordinates with leadership team members on behalf of visitor and family requests, and is responsible for first impressions and hospitality staff onboarding training.
Qualifications and Education Requirements
Must be 21 years of age or older
High school diploma or GED required
Proven customer service experience and skills
Must successfully clear a background check, TB skin test or x‑ray, and health screening
Current CPR certification
Must have a valid driver’s license
Current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Georgia Safety Fire Commissioner
Principal Duties and Responsibilities
Serve visitors by greeting, welcoming, directing, and announcing them appropriately
Manage schedule for front desk team, ensuring coverage during scheduled hours
Demonstrate proficiency in responding to inquiries
Answer, screen, and forward any incoming phone calls in a professional manner
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges, provide name tags to employees following name tag process)
Keep office areas (lobby, consult room, front desk) neat and stocked; ensure doors are free of finger/hand prints
Serve as a liaison between all departments
Assist in employee onboarding as necessary
Complete administrative tasks accurately and in a timely manner
Demonstrate proficiency in Microsoft Office and database input
Receive and sort daily mail/deliveries
Update appointment calendars and schedule meetings/appointments
Perform clerical duties such as filing, photocopying, collating, and faxing
Provide a warm, welcoming and friendly atmosphere for residents, family, visitors and staff
Create and implement monthly front desk customer service training; coordinate with Sales Care Counselor to review phone inquiry and walk‑in tour training; maintain record of attendees, topics, and date of each training
Participate in separate inquiry handling training provided by Sales Care Counselor
Lead creation and implementation of Guest Meal process and accounting; coordinate with Business Director
Lead New Resident Orientation process, ensuring every leadership team member meets new resident on the day after move‑in
Produce, distribute, receive, and interpret Resident and Staff Satisfaction surveys; share results with Executive Director and leadership team
Employees must dress according to the requirements of the job as outlined in the employee handbook (business casual attire, nametag, neatness, personal hygiene, professional nail and hair color)
Competencies
Works with integrity; upholds organizational values
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Competent in organizational & time management skills
Demonstrates good judgment, problem solving and decision‑making skills
Ability to make responsible choices, decisions and act in a resident’s best interest
Ability to work independently without direct supervision by following Orchard Senior Living’s procedures and guidelines
Proficiency in computer skills, Microsoft Office & the ability to learn new applications
Makes individual contributions to the success of the business and is a key member of an experienced team
Orchard Expectations
Adhere to all Orchard policies and procedures
Maintain absolute confidentiality of all information pertaining to residents, families, and staff and adhere to all HIPAA rules
Display a positive and professional image and attitude in all relationships with residents, families, peers and in the community
Maintain positive communication and team collaboration
Serve as an ambassador for Orchard at all times
Demonstrate ongoing responsibility for self‑education
Maintain resident and personal safety regarding occupational health and safety
Attend regularly scheduled department meetings
Be responsible for maintaining all continuing education and training requirements for the position
Participate in onsite training and continuing education as required
Participate in safety program as requested
Cooperate to investigate employee injuries
Promote and support safety awareness and implement safety operations
Encourage staff to make suggestions on safety practices
Participate in regularly scheduled meetings with Executive Director, department directors and associates
Participate in orientation of new employees
Participate in volunteer orientations, training and education as requested
Remain updated and communicate state regulation changes to all associates
Ensure compliance with all state and federal regulations (i.e. OSHA)
Participate in risk management programs
Demonstrate the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving
Assist as requested by the Executive Director or supervisor in a dining room during resident meal times to ensure residents have a positive experience
Must always be accessible either by phone or email. Voice messages and emails are responded to within 24 hours
Ability to work evenings, weekends and flexible hours when necessary to meet the needs of our residents
Follow Professional Dress Code policies as outlined in the employee handbook for community and department specific standards
Adhere to Orchard’s No Cell Phone policy as outlined in the employee handbook at all times
Perform other related duties as assigned
ADA Requirements (Essential Functions) Physical Requirements
Lift more than 25 lbs, routinely
Lift more than 50 lbs, occasionally
Transfer 150 lb. or greater resident weight
Sitting: 1–3 hours/day
Standing: 4–5 hours/day
Walking: 2–4 hours/day
Bend, stoop, squat, and/or twist repeatedly throughout day
Climb stairs repeatedly throughout day
Reach to shoulder level for 0.5 hour/day
Use telephone: 3–4 hours/day
Work under pressure: 3–4 hours/day
Work quickly for long periods: 2–3 hours/day
Use keyboard/computer, printer, fax, copier: 4–5 hours/day
Position requires close work; finger dexterity; adequate hearing and vision (with or without correction)
May occasionally work longer than 8 hours/day
Cognitive or Mental Requirements
Critical thinking
Reading, writing, mathematics
Drawing conclusions from written or computer‑generated materials
Analyzing data or report information
Creating methodologies for accomplishing a goal
Conducting research
Implementing recommendations by coordinating persons and/or other resources
Developing plans, procedures, goals, strategies, or processes
Clear verbal articulation of the English language
Working Environment
Indoors
Possible exposure to communicable diseases
Skin contact with solvents or other chemicals such as alcohol, acetone, detergents, bleach, and latex gloves
Exposure to medical equipment with the risk of lacerations or punctures
*Evenings and weekend availability required.
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Supervisor Community Coordinator
Department Resident Relations
Status Non-exempt/Hourly
Summary The Concierge serves as the first point of contact for Orchard and demonstrates a friendly, cheerful disposition, along with excellent communication and organizational skills. They lead, train, and supervise the front desk First Impressions team and model the company FAMILY values and best practices. The Concierge coordinates with leadership team members on behalf of visitor and family requests, and is responsible for first impressions and hospitality staff onboarding training.
Qualifications and Education Requirements
Must be 21 years of age or older
High school diploma or GED required
Proven customer service experience and skills
Must successfully clear a background check, TB skin test or x‑ray, and health screening
Current CPR certification
Must have a valid driver’s license
Current certificate of training for successful completion of the five (5) hour initial fire safety training provided by the Georgia Safety Fire Commissioner
Principal Duties and Responsibilities
Serve visitors by greeting, welcoming, directing, and announcing them appropriately
Manage schedule for front desk team, ensuring coverage during scheduled hours
Demonstrate proficiency in responding to inquiries
Answer, screen, and forward any incoming phone calls in a professional manner
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges, provide name tags to employees following name tag process)
Keep office areas (lobby, consult room, front desk) neat and stocked; ensure doors are free of finger/hand prints
Serve as a liaison between all departments
Assist in employee onboarding as necessary
Complete administrative tasks accurately and in a timely manner
Demonstrate proficiency in Microsoft Office and database input
Receive and sort daily mail/deliveries
Update appointment calendars and schedule meetings/appointments
Perform clerical duties such as filing, photocopying, collating, and faxing
Provide a warm, welcoming and friendly atmosphere for residents, family, visitors and staff
Create and implement monthly front desk customer service training; coordinate with Sales Care Counselor to review phone inquiry and walk‑in tour training; maintain record of attendees, topics, and date of each training
Participate in separate inquiry handling training provided by Sales Care Counselor
Lead creation and implementation of Guest Meal process and accounting; coordinate with Business Director
Lead New Resident Orientation process, ensuring every leadership team member meets new resident on the day after move‑in
Produce, distribute, receive, and interpret Resident and Staff Satisfaction surveys; share results with Executive Director and leadership team
Employees must dress according to the requirements of the job as outlined in the employee handbook (business casual attire, nametag, neatness, personal hygiene, professional nail and hair color)
Competencies
Works with integrity; upholds organizational values
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Competent in organizational & time management skills
Demonstrates good judgment, problem solving and decision‑making skills
Ability to make responsible choices, decisions and act in a resident’s best interest
Ability to work independently without direct supervision by following Orchard Senior Living’s procedures and guidelines
Proficiency in computer skills, Microsoft Office & the ability to learn new applications
Makes individual contributions to the success of the business and is a key member of an experienced team
Orchard Expectations
Adhere to all Orchard policies and procedures
Maintain absolute confidentiality of all information pertaining to residents, families, and staff and adhere to all HIPAA rules
Display a positive and professional image and attitude in all relationships with residents, families, peers and in the community
Maintain positive communication and team collaboration
Serve as an ambassador for Orchard at all times
Demonstrate ongoing responsibility for self‑education
Maintain resident and personal safety regarding occupational health and safety
Attend regularly scheduled department meetings
Be responsible for maintaining all continuing education and training requirements for the position
Participate in onsite training and continuing education as required
Participate in safety program as requested
Cooperate to investigate employee injuries
Promote and support safety awareness and implement safety operations
Encourage staff to make suggestions on safety practices
Participate in regularly scheduled meetings with Executive Director, department directors and associates
Participate in orientation of new employees
Participate in volunteer orientations, training and education as requested
Remain updated and communicate state regulation changes to all associates
Ensure compliance with all state and federal regulations (i.e. OSHA)
Participate in risk management programs
Demonstrate the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving
Assist as requested by the Executive Director or supervisor in a dining room during resident meal times to ensure residents have a positive experience
Must always be accessible either by phone or email. Voice messages and emails are responded to within 24 hours
Ability to work evenings, weekends and flexible hours when necessary to meet the needs of our residents
Follow Professional Dress Code policies as outlined in the employee handbook for community and department specific standards
Adhere to Orchard’s No Cell Phone policy as outlined in the employee handbook at all times
Perform other related duties as assigned
ADA Requirements (Essential Functions) Physical Requirements
Lift more than 25 lbs, routinely
Lift more than 50 lbs, occasionally
Transfer 150 lb. or greater resident weight
Sitting: 1–3 hours/day
Standing: 4–5 hours/day
Walking: 2–4 hours/day
Bend, stoop, squat, and/or twist repeatedly throughout day
Climb stairs repeatedly throughout day
Reach to shoulder level for 0.5 hour/day
Use telephone: 3–4 hours/day
Work under pressure: 3–4 hours/day
Work quickly for long periods: 2–3 hours/day
Use keyboard/computer, printer, fax, copier: 4–5 hours/day
Position requires close work; finger dexterity; adequate hearing and vision (with or without correction)
May occasionally work longer than 8 hours/day
Cognitive or Mental Requirements
Critical thinking
Reading, writing, mathematics
Drawing conclusions from written or computer‑generated materials
Analyzing data or report information
Creating methodologies for accomplishing a goal
Conducting research
Implementing recommendations by coordinating persons and/or other resources
Developing plans, procedures, goals, strategies, or processes
Clear verbal articulation of the English language
Working Environment
Indoors
Possible exposure to communicable diseases
Skin contact with solvents or other chemicals such as alcohol, acetone, detergents, bleach, and latex gloves
Exposure to medical equipment with the risk of lacerations or punctures
*Evenings and weekend availability required.
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