Hilton Worldwide, Inc.
Spa Concierge - Waldorf Astoria Beverly Hills
Hilton Worldwide, Inc., Beverly Hills, California, United States, 90211
Job Description - Spa Concierge - Waldorf Astoria Beverly Hills (HOT0C898)
Job Description
Spa Concierge - Waldorf Astoria Beverly Hills Job Number:
HOT0C898
Work Locations Waldorf Astoria Beverly Hills 9850 Wilshire Blvd Beverly Hills 90210
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Position Title to join the Department Team at this beautiful property!
This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant, a rooftop restaurant, lobby lounge, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Shift:
Various – must be available weekdays, weekends, and holidays.
Pay Range:
The pay rate for this position is $26.17 per hour. After successful completion of 9 months of employment, the pay rate will increase to 90%, per the collective bargaining agreement.
What will I be doing? As a Spa Concierge you would be responsible for ensuring a clean, safe and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Answer phones and make Spa reservations
Greet guests and respond to guest inquiries and resolve service issues in a timely, friendly and efficient manner
Maintain cleanliness of work area including, but not limited to, cleaning the locker rooms and fitness area in accordance with federal, state, local and company standards
Assist in monitoring facility use to ensure guest safety
Conduct financial transactions, as needed
Perform general Spa duties, as needed
Assist guest in spa with retail purchases
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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Job Description
Spa Concierge - Waldorf Astoria Beverly Hills Job Number:
HOT0C898
Work Locations Waldorf Astoria Beverly Hills 9850 Wilshire Blvd Beverly Hills 90210
As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Position Title to join the Department Team at this beautiful property!
This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant, a rooftop restaurant, lobby lounge, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Shift:
Various – must be available weekdays, weekends, and holidays.
Pay Range:
The pay rate for this position is $26.17 per hour. After successful completion of 9 months of employment, the pay rate will increase to 90%, per the collective bargaining agreement.
What will I be doing? As a Spa Concierge you would be responsible for ensuring a clean, safe and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Answer phones and make Spa reservations
Greet guests and respond to guest inquiries and resolve service issues in a timely, friendly and efficient manner
Maintain cleanliness of work area including, but not limited to, cleaning the locker rooms and fitness area in accordance with federal, state, local and company standards
Assist in monitoring facility use to ensure guest safety
Conduct financial transactions, as needed
Perform general Spa duties, as needed
Assist guest in spa with retail purchases
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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