Pandora A/S
Group Leader, eCommerce Operations, Belgium (m/f/d)
Pandora A/S, Sauk Trail Beach, Wisconsin, United States
Group Leader, eCommerce Operations, Belgium (m/f/d)
City: Gent
Country/Region: BE
Application Deadline: n/a
We are looking for a candidate that is as eager to drive and actively participates in growing our e-Commerce business in Belgium by taking responsibility of the fulfillment operations, leading the Operations team on-site.
The primary responsibility of the e-Commerce Group Leader is to run, guide and support day‑to‑day operations of the e-Commerce fulfillment center in Gent to ensure great customer experience for our Pandora customers.
Run the fulfillment center of the Belgian Pandora e-Commerce business located in Gent, thereby shapes and ensures qualitative operational processes and drives constant optimization
Supervises Operations Assistants engaged in all operational activities, including inventory management, warehouse and operations management, customer service support and other ad‑hoc activities
Supports inoperational activities including picking, packing and returns management (no night shifts)
Maintain standards in merchandise handling, loss prevention and replenishment.
Build and maintain a solid customer experience through fulfilment of orders and customer response times within SLA.
Promote excellent customer service ensuring customer inquiries and complaints are handled in a professional and timely manner according to set KPIs
Responsible for team management including resource planning (incl. Seasonality and temp resources), operational productivity reporting and communication with direct reporting line to Pandora NOREU e-Commerce Manager
Train and develop Sales Assistants to achieve full potential: monitors productivity and motivates employees, delivers coaching as needed
Maintain knowledge of upcoming sales forecast and promotions in order to prepare accordingly for demand, capacity and resource as required.
Perform operations activities including reporting, reviews timesheets and other payroll documentation for accuracy and submits as appropriate.
Maintain an awareness of service level requirements and operational policies, return and exchange processes and security best practices
KPIs:
Picking and packing time
Team management (employee NPS / retention of staff)
WE DREAM – This is what we dream of:
Must have a high school diploma/GED
Must have 1-3 years retail/logistics experience (Sales; Luxury or Jewelry Sales preferred)
Fluent in Dutch and/or French
Strong organizational skills and ability to multi‑task in a fast‑paced environment
Motivation and a hands‑on attitude
We CARE - what you can expect:
An internationally successful company
Competitive compensation package
An highly motivated team
Events
Personal and professional development through regular e-learning modules
We DARE - you to apply.
We are looking forward to welcoming you!
#J-18808-Ljbffr
Country/Region: BE
Application Deadline: n/a
We are looking for a candidate that is as eager to drive and actively participates in growing our e-Commerce business in Belgium by taking responsibility of the fulfillment operations, leading the Operations team on-site.
The primary responsibility of the e-Commerce Group Leader is to run, guide and support day‑to‑day operations of the e-Commerce fulfillment center in Gent to ensure great customer experience for our Pandora customers.
Run the fulfillment center of the Belgian Pandora e-Commerce business located in Gent, thereby shapes and ensures qualitative operational processes and drives constant optimization
Supervises Operations Assistants engaged in all operational activities, including inventory management, warehouse and operations management, customer service support and other ad‑hoc activities
Supports inoperational activities including picking, packing and returns management (no night shifts)
Maintain standards in merchandise handling, loss prevention and replenishment.
Build and maintain a solid customer experience through fulfilment of orders and customer response times within SLA.
Promote excellent customer service ensuring customer inquiries and complaints are handled in a professional and timely manner according to set KPIs
Responsible for team management including resource planning (incl. Seasonality and temp resources), operational productivity reporting and communication with direct reporting line to Pandora NOREU e-Commerce Manager
Train and develop Sales Assistants to achieve full potential: monitors productivity and motivates employees, delivers coaching as needed
Maintain knowledge of upcoming sales forecast and promotions in order to prepare accordingly for demand, capacity and resource as required.
Perform operations activities including reporting, reviews timesheets and other payroll documentation for accuracy and submits as appropriate.
Maintain an awareness of service level requirements and operational policies, return and exchange processes and security best practices
KPIs:
Picking and packing time
Team management (employee NPS / retention of staff)
WE DREAM – This is what we dream of:
Must have a high school diploma/GED
Must have 1-3 years retail/logistics experience (Sales; Luxury or Jewelry Sales preferred)
Fluent in Dutch and/or French
Strong organizational skills and ability to multi‑task in a fast‑paced environment
Motivation and a hands‑on attitude
We CARE - what you can expect:
An internationally successful company
Competitive compensation package
An highly motivated team
Events
Personal and professional development through regular e-learning modules
We DARE - you to apply.
We are looking forward to welcoming you!
#J-18808-Ljbffr