Guardian Angel Senior Services
Home Care Scheduling Coordinator
Guardian Angel Senior Services, Bedford, New Hampshire, us, 03110
Very Busy and Growing Office in Bedford NH is seeking a Scheduling coordinator to support our In‑home caregivers & company needs. Work with a dynamic team to grow & manage accounts through excellent customer services & attention to details.
Job Requirements
Strong analytical, detail‑orientation, organizational, and problem‑solving skills
Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re‑prioritize and multi‑task.
Ability to work under tight deadlines, manage crises and take on additional tasks with short notice
Previous experience with high volume scheduling is required—experience with homecare scheduling is highly preferred.
Great opportunity for applicants with previous caregiving experience!
Responsibilities
Schedule caregivers with clients and communicate changes and updates to all necessary parties.
Collect and input pertinent client information in order to most efficiently match and deploy caregivers.
Enter new Clients in Generations as needed.
Provide assistance to team members as needed and respond urgently to last minute call‑outs.
Coordinate communication with caregivers among team members.
Update Caregiver availability and information and communicate appropriately to team. Work with caregivers to create optimum schedules.
Call Caregivers on Alerts, investigate why late, document, and notify manager as needed.
Act as liaison between clients, direct care workers and management.
Manage and grow assigned Client Accounts and participate in Quality Improvement.
Work with management to ensure compliance with all company policies and procedures.
Problem solving and direct escalated issues to management.
To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.
Maintain and update employee attendance records as needed.
Participate in confirming and verifying Telephony daily, noting and escalating repeat offenders to manager.
Participate in On‑call rotation.
Double check schedule accuracy for payroll and billing by deadlines.
Perform other related duties as assigned.
Job Type: Full‑time
Benefits
Health / Dental / Vision / Disability
401(k) matching
Bonus Program
Employee discount
Paid time off
SUBMIT YOUR RESUME TODAY!
#J-18808-Ljbffr
Job Requirements
Strong analytical, detail‑orientation, organizational, and problem‑solving skills
Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re‑prioritize and multi‑task.
Ability to work under tight deadlines, manage crises and take on additional tasks with short notice
Previous experience with high volume scheduling is required—experience with homecare scheduling is highly preferred.
Great opportunity for applicants with previous caregiving experience!
Responsibilities
Schedule caregivers with clients and communicate changes and updates to all necessary parties.
Collect and input pertinent client information in order to most efficiently match and deploy caregivers.
Enter new Clients in Generations as needed.
Provide assistance to team members as needed and respond urgently to last minute call‑outs.
Coordinate communication with caregivers among team members.
Update Caregiver availability and information and communicate appropriately to team. Work with caregivers to create optimum schedules.
Call Caregivers on Alerts, investigate why late, document, and notify manager as needed.
Act as liaison between clients, direct care workers and management.
Manage and grow assigned Client Accounts and participate in Quality Improvement.
Work with management to ensure compliance with all company policies and procedures.
Problem solving and direct escalated issues to management.
To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.
Maintain and update employee attendance records as needed.
Participate in confirming and verifying Telephony daily, noting and escalating repeat offenders to manager.
Participate in On‑call rotation.
Double check schedule accuracy for payroll and billing by deadlines.
Perform other related duties as assigned.
Job Type: Full‑time
Benefits
Health / Dental / Vision / Disability
401(k) matching
Bonus Program
Employee discount
Paid time off
SUBMIT YOUR RESUME TODAY!
#J-18808-Ljbffr