Saint Mary's College
The
Medical Office Manager
provides excellent customer service by triaging and directing phone calls and walk-in inquiries, ensuring efficient and professional interactions with students and other constituents. This role maintains and creates content for social media, the website, and the SMC Portal; provides medical records and student worker training; manages pharmacy orders, including distribution and payments; and supports HCC staff with reports and presentations as needed. The Medical Office Manager provides excellent, professional customer service and reasonable assistance to students and visitors of the Health and Counseling Center (HCC) by managing and triaging complaints and inquiries both in person and by phone. Responsibilities include scheduling student appointments and escalating issues as needed; creating and providing electronic medical record training for HCC staff; training and supervising student workers; and ordering, maintaining, and restocking medical, exam room, and office supplies. The role accepts payments, enters coding on patient accounts, processes billing, assists with billing inquiries and discrepancies, applies insurance benefits and authorizations to determine patient responsibility, and organizes and submits student charges to Student Accounts while resolving related issues. Additional duties include ensuring compliance with applicable HCC policies, procedures, and regulations; managing the HCC website and social media content; ordering medications and maintaining accurate prescription payments; supporting staff with reports and presentation development; assisting with general office duties during periods of high volume or staff absences; maintaining confidentiality and strict adherence to HIPAA regulations; assisting in the coordination of campus health-related events; representing the HCC on College committees as needed; and performing other duties as assigned by the Health and Counseling Center Director. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements Minimum Qualifications
Successful completion of an approved Medical Assistant Program (preferred) or equivalent work experience Graduation from high school or equivalent Minimum of 4 years of experience in outpatient healthcare Demonstrate advanced proficiency in computer skills (i.e., MS Office Word, Excel, presentation software and email applications) and electronic medical record (EMR) systems Ability to maintain and update HCC Website Ability to use social media and create/design content Demonstrate a high level of interpersonal and communication skills (both verbal and written) Demonstrate intercultural sensitivity and competency Possess the organizational skills necessary to establish priorities, assure timely completion of activities, work independently and coordinate multiple tasks CPR/AED certification Schedule
40 Hours/ 10 Months/ Monday – Friday Job Info
Job Identification 1006 Job Category Staff Posting Date 01/06/2026, 08:59 PM Job Schedule Full time Locations Angela Athletic & Wellness Complex, Notre Dame, IN, 46556, US
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Medical Office Manager
provides excellent customer service by triaging and directing phone calls and walk-in inquiries, ensuring efficient and professional interactions with students and other constituents. This role maintains and creates content for social media, the website, and the SMC Portal; provides medical records and student worker training; manages pharmacy orders, including distribution and payments; and supports HCC staff with reports and presentations as needed. The Medical Office Manager provides excellent, professional customer service and reasonable assistance to students and visitors of the Health and Counseling Center (HCC) by managing and triaging complaints and inquiries both in person and by phone. Responsibilities include scheduling student appointments and escalating issues as needed; creating and providing electronic medical record training for HCC staff; training and supervising student workers; and ordering, maintaining, and restocking medical, exam room, and office supplies. The role accepts payments, enters coding on patient accounts, processes billing, assists with billing inquiries and discrepancies, applies insurance benefits and authorizations to determine patient responsibility, and organizes and submits student charges to Student Accounts while resolving related issues. Additional duties include ensuring compliance with applicable HCC policies, procedures, and regulations; managing the HCC website and social media content; ordering medications and maintaining accurate prescription payments; supporting staff with reports and presentation development; assisting with general office duties during periods of high volume or staff absences; maintaining confidentiality and strict adherence to HIPAA regulations; assisting in the coordination of campus health-related events; representing the HCC on College committees as needed; and performing other duties as assigned by the Health and Counseling Center Director. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements Minimum Qualifications
Successful completion of an approved Medical Assistant Program (preferred) or equivalent work experience Graduation from high school or equivalent Minimum of 4 years of experience in outpatient healthcare Demonstrate advanced proficiency in computer skills (i.e., MS Office Word, Excel, presentation software and email applications) and electronic medical record (EMR) systems Ability to maintain and update HCC Website Ability to use social media and create/design content Demonstrate a high level of interpersonal and communication skills (both verbal and written) Demonstrate intercultural sensitivity and competency Possess the organizational skills necessary to establish priorities, assure timely completion of activities, work independently and coordinate multiple tasks CPR/AED certification Schedule
40 Hours/ 10 Months/ Monday – Friday Job Info
Job Identification 1006 Job Category Staff Posting Date 01/06/2026, 08:59 PM Job Schedule Full time Locations Angela Athletic & Wellness Complex, Notre Dame, IN, 46556, US
#J-18808-Ljbffr