Western Governors University
Student Success Coach – Western Governors University
Apply to the
Student Success Coach
role at
Western Governors University .
Our mission is to expand access to higher education through online, competency‑based degree programs. If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part—consider WGU as the next step in your career.
Grade: Professional 305
Pay Range: $54,800.00 – $82,200.00
Internal applicants must apply by 1/15/26.
Job Description The Student Success Coach primary mission is to support the success of WGU Academy students who are assigned to you. As a Student Success Coach, you will have two main objectives: 1) help your assigned students complete required college‑level courses before they enroll full‑time into WGU (or other colleges); 2) help your students develop the confidence, study habits, emotional wellbeing, and communications skills needed to be successful while at the Academy and throughout their future studies.
Essential Functions and Responsibilities
Provides coaching and support for an average student load set by department standards, and guides progress in completing 2 or more college‑eligible courses over 2–4 months.
Leverages motivational interviewing techniques to influence positive behavior change in students.
Facilitates Academy's “college success” readiness curriculum, which is delivered during the students' first month. The curriculum includes online modules, group coaching, assignments, and personal coaching sessions.
Leads virtual small group sessions that create community and inspire students.
Encourages, reinforces positive behaviors and celebrates milestones of assigned students.
Collaborates within the team of Success Coaches, supporting teammates and providing input on opportunities for improvement.
Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession.
Analyzes and interrupts data to effectively improve student success and team productivity.
Assists students with Academy systems and solves any administrative problems that arise.
Performs other related duties as assigned.
Knowledge, Skills, and Abilities
Establish empathy, active listening, optimism, and caring about others' success.
Demonstrate high‑energy and enthusiasm to support virtual group sessions.
Create strong rapport and communications abilities, specifically via web conference.
Promote a strong work ethic coupled with attention to detail.
Work independently without close supervision while participating in continuous improvement cycles.
Exemplify a courageous focus on what's best for students and the team.
Champion change and demonstrate flexibility in an ambiguous environment.
Hold intermediate experience working with a sophisticated portfolio of technology systems.
Possess foundational knowledge of principles of coaching and positive psychology.
Competencies Organizational Impact
Works to achieve operational targets within job areas impacting department, function, or office results.
Performs independently on moderately complex projects and assignments with some guidance required for direction and complex tasks.
Sets objectives for oneself to meet the goals of projects or assignments.
Problem Solving & Decision Making
Employs adjustments or recommended enhancements to systems and processes to solve problems or improve effectiveness using a systems‑thinking approach.
Handles problems requiring understanding of a broader set of issues and job areas.
Communication & Influence
Collaborates with contacts typically within the job area to obtain or provide information requiring explanation or interpretation.
Leadership & Talent Management
Provides guidance and assistance to entry‑level professionals and/or support employees.
Demonstrates WGU leadership principles in all aspects of service to students, employees, and partners.
Job Qualifications Minimum Qualifications
Bachelor’s degree
Accredited coaching certification
Demonstrated experience facilitating, presenting, or teaching in a remote online environment
3+ years coaching experience
Preferred Qualifications
ICF Accredited Coach Training or NBHWC
Experience supporting adult learners in distance learning environments
Demonstrated experience working with at‑risk learners
Familiarity with Salesforce or other CRM tools
One year of professional experience in a high‑volume coaching center serving clients remotely OR minimum one year employed at WGU Academy AND satisfactory/advanced proficiency with motivational interviewing demonstrated consistently for at least six months
Two years professional experience teaching or facilitating groups OR demonstrated satisfactory/advanced proficiency delivering social emotional learning curriculum consistently for at least six months
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Position & Application Details This is a full‑time, regular position (40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth, and mental healthcare; health savings account; flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness, hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees must apply through the internal job board in Workday.
Additional Information The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
#J-18808-Ljbffr
Student Success Coach
role at
Western Governors University .
Our mission is to expand access to higher education through online, competency‑based degree programs. If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part—consider WGU as the next step in your career.
Grade: Professional 305
Pay Range: $54,800.00 – $82,200.00
Internal applicants must apply by 1/15/26.
Job Description The Student Success Coach primary mission is to support the success of WGU Academy students who are assigned to you. As a Student Success Coach, you will have two main objectives: 1) help your assigned students complete required college‑level courses before they enroll full‑time into WGU (or other colleges); 2) help your students develop the confidence, study habits, emotional wellbeing, and communications skills needed to be successful while at the Academy and throughout their future studies.
Essential Functions and Responsibilities
Provides coaching and support for an average student load set by department standards, and guides progress in completing 2 or more college‑eligible courses over 2–4 months.
Leverages motivational interviewing techniques to influence positive behavior change in students.
Facilitates Academy's “college success” readiness curriculum, which is delivered during the students' first month. The curriculum includes online modules, group coaching, assignments, and personal coaching sessions.
Leads virtual small group sessions that create community and inspire students.
Encourages, reinforces positive behaviors and celebrates milestones of assigned students.
Collaborates within the team of Success Coaches, supporting teammates and providing input on opportunities for improvement.
Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession.
Analyzes and interrupts data to effectively improve student success and team productivity.
Assists students with Academy systems and solves any administrative problems that arise.
Performs other related duties as assigned.
Knowledge, Skills, and Abilities
Establish empathy, active listening, optimism, and caring about others' success.
Demonstrate high‑energy and enthusiasm to support virtual group sessions.
Create strong rapport and communications abilities, specifically via web conference.
Promote a strong work ethic coupled with attention to detail.
Work independently without close supervision while participating in continuous improvement cycles.
Exemplify a courageous focus on what's best for students and the team.
Champion change and demonstrate flexibility in an ambiguous environment.
Hold intermediate experience working with a sophisticated portfolio of technology systems.
Possess foundational knowledge of principles of coaching and positive psychology.
Competencies Organizational Impact
Works to achieve operational targets within job areas impacting department, function, or office results.
Performs independently on moderately complex projects and assignments with some guidance required for direction and complex tasks.
Sets objectives for oneself to meet the goals of projects or assignments.
Problem Solving & Decision Making
Employs adjustments or recommended enhancements to systems and processes to solve problems or improve effectiveness using a systems‑thinking approach.
Handles problems requiring understanding of a broader set of issues and job areas.
Communication & Influence
Collaborates with contacts typically within the job area to obtain or provide information requiring explanation or interpretation.
Leadership & Talent Management
Provides guidance and assistance to entry‑level professionals and/or support employees.
Demonstrates WGU leadership principles in all aspects of service to students, employees, and partners.
Job Qualifications Minimum Qualifications
Bachelor’s degree
Accredited coaching certification
Demonstrated experience facilitating, presenting, or teaching in a remote online environment
3+ years coaching experience
Preferred Qualifications
ICF Accredited Coach Training or NBHWC
Experience supporting adult learners in distance learning environments
Demonstrated experience working with at‑risk learners
Familiarity with Salesforce or other CRM tools
One year of professional experience in a high‑volume coaching center serving clients remotely OR minimum one year employed at WGU Academy AND satisfactory/advanced proficiency with motivational interviewing demonstrated consistently for at least six months
Two years professional experience teaching or facilitating groups OR demonstrated satisfactory/advanced proficiency delivering social emotional learning curriculum consistently for at least six months
Physical Requirements
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Position & Application Details This is a full‑time, regular position (40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth, and mental healthcare; health savings account; flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness, hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees must apply through the internal job board in Workday.
Additional Information The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
#J-18808-Ljbffr