Western Governors University
Student Success Coach
Western Governors University, Salt Lake City, Utah, United States, 84193
Student Success Coach – Western Governors University
Western Governors University (WGU) is inviting applications for the Student Success Coach position in the WGU Academy. The role is full‑time, regular, and located in the Salt Lake City metropolitan area. Job Profile Summary
The Success Coach primary mission is to support the success of Academy students who are assigned to you. You will help students complete required college‑level courses before enrolling full‑time at WGU (or other colleges) and develop the confidence, study habits, emotional wellbeing, and communication skills needed for success while at the Academy and throughout their future studies. You will guide students one‑on‑one and in group settings, deliver the “readiness” curriculum, and earn their trust to become a successful college student and future graduate. Responsibilities
Provide coaching and support for an average student load set by department standards, guiding progress in completing 2 or more college‑eligible courses over 2‑4 months. Leverage motivational interviewing techniques to influence positive behavior change in students. Facilitate Academy’s “college success” readiness curriculum delivered during the students’ first month, including online modules, group coaching, assignments, and personal coaching sessions. Lead virtual small group sessions that create community and inspire students. Encourage, reinforce positive behaviors, and celebrate milestones of assigned students. Collaborate within the Success Coach team, providing input on opportunities for improvement. Embrace WGU Leadership Principles with a high emphasis on learning, courage, and student obsession. Analyze data to improve student success and team productivity. Assist students with Academy systems and solve administrative problems that occur. Perform other related duties as assigned. Knowledge, Skills & Abilities
Establish empathy, active listening, optimism, and caring about others’ success.Demonstrate high energy and enthusiasm to support virtual group sessions. Build strong rapport and communication abilities, especially via web conference. Promote a strong work ethic and attention to detail. Work independently without close supervision, with regular reviews and feedback. Exemplify courageous focus on what is best for students and the team. Champion change and demonstrate flexibility in an ambiguous environment. Have intermediate experience with sophisticated technology systems. Possess foundational knowledge of coaching and positive psychology principles. Competencies
Operational Impact – Meet departmental targets and set objectives for self‑managed projects. Problem Solving & Decision Making – Employ systems‑thinking to enhance effectiveness and adapt to broader issues. Communication & Influence – Collaborate with contacts to obtain or provide information without extensive explanation. Leadership & Talent Management – Provide guidance to entry‑level professionals and support employees while demonstrating WGU leadership principles. Job Qualifications
Minimum Requirements
Bachelor’s degree Accredited coaching certification Experience facilitating, presenting, or teaching in a remote online environment At least 3 years of coaching experience Preferred Qualifications
ICF Accredited Coach Training or NBHWC Experience supporting adult learners in distance learning environments Experience working with at‑risk learners Familiarity with Salesforce or other CRM tools One year of professional experience in a high‑volume coaching center serving clients remotely or at least one year employed at WGU Academy with advanced motivational interviewing proficiency for six months Two years of professional experience teaching or facilitating groups, or advanced proficiency delivering social‑emotional learning curriculum for six months Physical Requirements
Prolonged periods seated at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Position & Application Details
Full‑time regular position (40 standard weekly hours) with eligibility for bonuses, comprehensive benefits including health, dental, vision, telehealth, mental health, and life insurance, disability coverage, and a flexible paid time off program. The role offers 11 paid holidays and up to 12 weeks of parental leave. Salary range: $54,800.00 – $82,200.00 (Grade: Professional 305). How to Apply
Interested applicants may apply online. Internal WGU employees should apply through the internal job board in Workday. Accommodations
Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
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Western Governors University (WGU) is inviting applications for the Student Success Coach position in the WGU Academy. The role is full‑time, regular, and located in the Salt Lake City metropolitan area. Job Profile Summary
The Success Coach primary mission is to support the success of Academy students who are assigned to you. You will help students complete required college‑level courses before enrolling full‑time at WGU (or other colleges) and develop the confidence, study habits, emotional wellbeing, and communication skills needed for success while at the Academy and throughout their future studies. You will guide students one‑on‑one and in group settings, deliver the “readiness” curriculum, and earn their trust to become a successful college student and future graduate. Responsibilities
Provide coaching and support for an average student load set by department standards, guiding progress in completing 2 or more college‑eligible courses over 2‑4 months. Leverage motivational interviewing techniques to influence positive behavior change in students. Facilitate Academy’s “college success” readiness curriculum delivered during the students’ first month, including online modules, group coaching, assignments, and personal coaching sessions. Lead virtual small group sessions that create community and inspire students. Encourage, reinforce positive behaviors, and celebrate milestones of assigned students. Collaborate within the Success Coach team, providing input on opportunities for improvement. Embrace WGU Leadership Principles with a high emphasis on learning, courage, and student obsession. Analyze data to improve student success and team productivity. Assist students with Academy systems and solve administrative problems that occur. Perform other related duties as assigned. Knowledge, Skills & Abilities
Establish empathy, active listening, optimism, and caring about others’ success.Demonstrate high energy and enthusiasm to support virtual group sessions. Build strong rapport and communication abilities, especially via web conference. Promote a strong work ethic and attention to detail. Work independently without close supervision, with regular reviews and feedback. Exemplify courageous focus on what is best for students and the team. Champion change and demonstrate flexibility in an ambiguous environment. Have intermediate experience with sophisticated technology systems. Possess foundational knowledge of coaching and positive psychology principles. Competencies
Operational Impact – Meet departmental targets and set objectives for self‑managed projects. Problem Solving & Decision Making – Employ systems‑thinking to enhance effectiveness and adapt to broader issues. Communication & Influence – Collaborate with contacts to obtain or provide information without extensive explanation. Leadership & Talent Management – Provide guidance to entry‑level professionals and support employees while demonstrating WGU leadership principles. Job Qualifications
Minimum Requirements
Bachelor’s degree Accredited coaching certification Experience facilitating, presenting, or teaching in a remote online environment At least 3 years of coaching experience Preferred Qualifications
ICF Accredited Coach Training or NBHWC Experience supporting adult learners in distance learning environments Experience working with at‑risk learners Familiarity with Salesforce or other CRM tools One year of professional experience in a high‑volume coaching center serving clients remotely or at least one year employed at WGU Academy with advanced motivational interviewing proficiency for six months Two years of professional experience teaching or facilitating groups, or advanced proficiency delivering social‑emotional learning curriculum for six months Physical Requirements
Prolonged periods seated at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Position & Application Details
Full‑time regular position (40 standard weekly hours) with eligibility for bonuses, comprehensive benefits including health, dental, vision, telehealth, mental health, and life insurance, disability coverage, and a flexible paid time off program. The role offers 11 paid holidays and up to 12 weeks of parental leave. Salary range: $54,800.00 – $82,200.00 (Grade: Professional 305). How to Apply
Interested applicants may apply online. Internal WGU employees should apply through the internal job board in Workday. Accommodations
Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
#J-18808-Ljbffr