ExplorUS
At Olympic National Park, every day is an adventure — where rugged beauty, dramatic landscapes, and rich natural history come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Apply Today!
Title: Front Desk Associate Reports To: Front Desk Supervisor Department: Lodging
Summary of Position Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check‑ins / check‑outs. Be an effective information resource regarding Park attractions and items of interest.
Responsibilities
In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalated to management when necessary
Keep front and back office areas organized and clean
Communicate with emergency responders, when necessary, in a calm and effective manner
Prepare daily deposit, drop receipts and follow all company cash handling procedures
Assist other team members by sharing knowledge of Park and surrounding area
Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
Other duties per Duties Checklist and as assigned
Position Requirements
Provide excellent customer service to meet and exceed customer expectations
Present a positive image of the company in an upbeat, professional manner
Ability to work a variety of day, night, weekend and holiday shifts
Ability to work independently
Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system
Knowledge and Experience Education: High school diploma or equivalent
Experience: Minimum 1 (one) year front desk/room registration experience
National Park/Resort experience
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
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Title: Front Desk Associate Reports To: Front Desk Supervisor Department: Lodging
Summary of Position Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check‑ins / check‑outs. Be an effective information resource regarding Park attractions and items of interest.
Responsibilities
In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalated to management when necessary
Keep front and back office areas organized and clean
Communicate with emergency responders, when necessary, in a calm and effective manner
Prepare daily deposit, drop receipts and follow all company cash handling procedures
Assist other team members by sharing knowledge of Park and surrounding area
Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
Other duties per Duties Checklist and as assigned
Position Requirements
Provide excellent customer service to meet and exceed customer expectations
Present a positive image of the company in an upbeat, professional manner
Ability to work a variety of day, night, weekend and holiday shifts
Ability to work independently
Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system
Knowledge and Experience Education: High school diploma or equivalent
Experience: Minimum 1 (one) year front desk/room registration experience
National Park/Resort experience
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
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