Solventum in
Customer Service Representative (Remote - USA)
Solventum in, Maplewood, Missouri, United States
Customer Service Representative (Remote - USA) (Finance)
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description Transition Notice (Purification & Filtration) Solventum has entered into a definitive agreement to sell our Purification & Filtration business to Thermo Fisher Scientific. This transaction is anticipated to be completed by the end of 2025, subject to the satisfaction of customary closing conditions, receipt of regulatory approvals, and country-specific information and consultation needs where required. This is a significant milestone for the P&F business and will allow for strategic investment and resources to sustain growth and deliver customer solutions. By joining us during this transitional period, you will work alongside an energized, mission-driven team navigating this transition together. Until then, Solventum will continue to operate as a unified entity, and employment is subject to all applicable terms and conditions as set forth in our employment agreements and company policies.
The Impact You'll Make in this Role
Acting as the primary liaison between Solventum and our customers
Managing order entry and end-to-end order support (entry through delivery)
Handling order status updates, product information inquiries, pricing, shipping, inventory requests, and issue resolution
Supporting key account order management and customer-specific needs
Communicating clearly and professionally with external customers and internal partners via phone and written correspondence
Managing order-related issue resolution by raising internal tickets and coordinating with cross-functional teams (order management, shipping/tracking, product inquiries, pricing/invoicing)
Applying systematic problem-solving to material information records, master data monitoring, and transaction accuracy
Supporting price change activities by reviewing order reports and partnering with customers and internal teams on updates and resolution
Educating customers on processes and directing them to appropriate resources to drive self-service and reduce friction
Handling non-routine and complex inquiries, claims, and complaints by interpreting policies/regulations, investigating issues, and implementing service solutions
Improving customer satisfaction by identifying recurring issues, root causes, and barriers to resolution; sharing insights and recommendations to prevent future problems
Participating in and maintaining a quality service culture within the Customer Service organization and across the division
Developing and leading improvements to work processes and tools to enhance customer experience, speed, and accuracy
Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor's Degree or higher (completed and verified prior to start) from an accredited institution
High School Diploma/GED and four (4) years of customer service experience
Additional qualifications that could help you succeed even further in this role include:
2+ years using SAP Order Management to process and manage customer orders
2+ years working within Salesforce to support customer/order processing activities
2+ years using JDE (JD Edwards) Order Management to process and manage customer orders
Additional Information
Work Location: Remote
Travel: May include up to 5% domestic travel
Relocation Assistance: Not Authorized
Additional Requirements Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B).
Supporting Your Well-being Solventum offers many programs to help you live your best life, both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Equal Employment Opportunity Solventum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected characteristic.
Compensation Applicable to US Applicants Only: The expected compensation range for this position is $68,850 - $89,100, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards
Application Requirements Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Terms of Use and Privacy Statement Please review Solventum Global Terms of Use and Privacy Statement. Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
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Job Description Transition Notice (Purification & Filtration) Solventum has entered into a definitive agreement to sell our Purification & Filtration business to Thermo Fisher Scientific. This transaction is anticipated to be completed by the end of 2025, subject to the satisfaction of customary closing conditions, receipt of regulatory approvals, and country-specific information and consultation needs where required. This is a significant milestone for the P&F business and will allow for strategic investment and resources to sustain growth and deliver customer solutions. By joining us during this transitional period, you will work alongside an energized, mission-driven team navigating this transition together. Until then, Solventum will continue to operate as a unified entity, and employment is subject to all applicable terms and conditions as set forth in our employment agreements and company policies.
The Impact You'll Make in this Role
Acting as the primary liaison between Solventum and our customers
Managing order entry and end-to-end order support (entry through delivery)
Handling order status updates, product information inquiries, pricing, shipping, inventory requests, and issue resolution
Supporting key account order management and customer-specific needs
Communicating clearly and professionally with external customers and internal partners via phone and written correspondence
Managing order-related issue resolution by raising internal tickets and coordinating with cross-functional teams (order management, shipping/tracking, product inquiries, pricing/invoicing)
Applying systematic problem-solving to material information records, master data monitoring, and transaction accuracy
Supporting price change activities by reviewing order reports and partnering with customers and internal teams on updates and resolution
Educating customers on processes and directing them to appropriate resources to drive self-service and reduce friction
Handling non-routine and complex inquiries, claims, and complaints by interpreting policies/regulations, investigating issues, and implementing service solutions
Improving customer satisfaction by identifying recurring issues, root causes, and barriers to resolution; sharing insights and recommendations to prevent future problems
Participating in and maintaining a quality service culture within the Customer Service organization and across the division
Developing and leading improvements to work processes and tools to enhance customer experience, speed, and accuracy
Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor's Degree or higher (completed and verified prior to start) from an accredited institution
High School Diploma/GED and four (4) years of customer service experience
Additional qualifications that could help you succeed even further in this role include:
2+ years using SAP Order Management to process and manage customer orders
2+ years working within Salesforce to support customer/order processing activities
2+ years using JDE (JD Edwards) Order Management to process and manage customer orders
Additional Information
Work Location: Remote
Travel: May include up to 5% domestic travel
Relocation Assistance: Not Authorized
Additional Requirements Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B).
Supporting Your Well-being Solventum offers many programs to help you live your best life, both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Equal Employment Opportunity Solventum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected characteristic.
Compensation Applicable to US Applicants Only: The expected compensation range for this position is $68,850 - $89,100, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards
Application Requirements Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Terms of Use and Privacy Statement Please review Solventum Global Terms of Use and Privacy Statement. Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
#J-18808-Ljbffr