Welcome House Northern Kentucky
Street Outreach Service Coordinator – Green River (Owensboro)
Welcome House Northern Kentucky, Owensboro, Kentucky, us, 42302
Street Outreach Service Coordinator – Green River (Owensboro)
The Street Outreach Service Coordinator is a full‑time professional, direct service position responsible for identifying and building rapport with homeless individuals and families living on the street or in community places. This position will assist program participants in breaking the cycle of homelessness by moving from the street to interim housing, accessing necessary social services, and rapidly obtaining permanent housing. This position will utilize evidence‑based practices to engage and motivate clients; advancing a housing‑focused approach to service planning. This position performs duties in accordance with Welcome House Core Values, including: Compassion, Advocacy, Integrity, Quality, Leadership and Community.
Principal Duties & Responsibilities 1. Outreach
Identify and provide outreach services to those experiencing homelessness in the community, on the streets and in encampments.
Providing essential services necessary to reach out to unsheltered individuals and families; connect them with emergency shelter, housing, or critical services.
Provides transportation for program participants and their families, as needed.
Works closely with other street outreach team members and Supervisor to prepare a schedule to ensure all counties are covered.
Responsible for providing documentation of homelessness for the Outreach Team.
2. Internal/External Collaboration
Collaborates with the Outreach Team to assist program participants in accessing resources.
Work cohesively with other outreach community members and the Green River CoC Community.
Identify and engage needed partnerships that will improve serves and/or process and reduce barriers for program participants.
Provides respectful and collaborative support to service team members and shares responsibility with all team members for program participant outcomes.
Represents the agency, Outreach team and/or Supervisor of Regional Services at outside agency meetings as needed.
Maintains positive public relations and serves as a liaison with other related community services.
3. Administration
Maintains up to date program participant list.
Keeps accurate data on all program participants and assists the Supervisor of Regional Services with data gathering and reporting, as needed.
Provides information to the Supervisor for quarterly and annual reporting purposes.
Provides analysis of data and outcomes to the Supervisor of Regional Services, when requested.
4. Other duties as specified by the Supervisor of Regional Services or Director of Regional Services East
Other duties may include any additional tasks as assigned.
Qualifications Education
Minimum Associate Degree to Bachelor’s Degree or equivalent
Chemical dependency certification, preferred
Experience
A minimum of 1-3 years’ experience in the social service field
Skills/Specialized Knowledge/Abilities
Knowledge of problem‑solving techniques and have a high capacity to think critically
Be efficient and thorough in documentation skills
Advanced ability to communicate both verbally and in writing
Advanced ability in conflict management
Ability to work independently as well as part of a team
Ability to develop community resources and networking ability
Ability to collaborate both internally and externally
Key Performance Indicators
Understands agency vision/mission and how to achieve agency goals
Understands culture of poverty and work effectively with clients
Be proficient in client engagement
Increased knowledge of and involvement in community resources/partnerships
Increased knowledge of Mental Health/Substance Abuse resources
Provides training & mentoring of case managers
Advanced knowledge of job readiness
Advanced knowledge of assessment
Participating in leadership responsibilities within case management team
Involvement in and understanding quarterly and annual reports
Meets departmental compliance requirements with limited supervision
Conducts outreach to identify and engage target population.
Working Conditions Working Hours/Environment
The position involves extensive interaction with clients in non‑traditional, outdoor work settings, so must have reliable transportation for extensive local travel. A work schedule may involve occasional evening and/or weekend hours.
Tools and Equipment Used
Computer, copier, fax/scanner, phone, and other typical office equipment.
Travel
50% to 75% of the time.
Physical and Mental Demands
Frequently required to sit at a desk/workstation for prolonged period
Able to work in a variety of environmental conditions as part of outreach efforts.
Ability to work at a computer terminal for extended periods of time
Digital dexterity and hand/eye coordination in operation of office equipment
Ability to speak to and hear employees/clients via phone or in person
Body motor skills sufficient to enable incumbent to move between 3 floors
Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
Minimum lifting up to and above 50 pounds
Interested parties should submit a cover letter and resume via e‑mail to: humanresources@welcomehouseky.org
Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
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Principal Duties & Responsibilities 1. Outreach
Identify and provide outreach services to those experiencing homelessness in the community, on the streets and in encampments.
Providing essential services necessary to reach out to unsheltered individuals and families; connect them with emergency shelter, housing, or critical services.
Provides transportation for program participants and their families, as needed.
Works closely with other street outreach team members and Supervisor to prepare a schedule to ensure all counties are covered.
Responsible for providing documentation of homelessness for the Outreach Team.
2. Internal/External Collaboration
Collaborates with the Outreach Team to assist program participants in accessing resources.
Work cohesively with other outreach community members and the Green River CoC Community.
Identify and engage needed partnerships that will improve serves and/or process and reduce barriers for program participants.
Provides respectful and collaborative support to service team members and shares responsibility with all team members for program participant outcomes.
Represents the agency, Outreach team and/or Supervisor of Regional Services at outside agency meetings as needed.
Maintains positive public relations and serves as a liaison with other related community services.
3. Administration
Maintains up to date program participant list.
Keeps accurate data on all program participants and assists the Supervisor of Regional Services with data gathering and reporting, as needed.
Provides information to the Supervisor for quarterly and annual reporting purposes.
Provides analysis of data and outcomes to the Supervisor of Regional Services, when requested.
4. Other duties as specified by the Supervisor of Regional Services or Director of Regional Services East
Other duties may include any additional tasks as assigned.
Qualifications Education
Minimum Associate Degree to Bachelor’s Degree or equivalent
Chemical dependency certification, preferred
Experience
A minimum of 1-3 years’ experience in the social service field
Skills/Specialized Knowledge/Abilities
Knowledge of problem‑solving techniques and have a high capacity to think critically
Be efficient and thorough in documentation skills
Advanced ability to communicate both verbally and in writing
Advanced ability in conflict management
Ability to work independently as well as part of a team
Ability to develop community resources and networking ability
Ability to collaborate both internally and externally
Key Performance Indicators
Understands agency vision/mission and how to achieve agency goals
Understands culture of poverty and work effectively with clients
Be proficient in client engagement
Increased knowledge of and involvement in community resources/partnerships
Increased knowledge of Mental Health/Substance Abuse resources
Provides training & mentoring of case managers
Advanced knowledge of job readiness
Advanced knowledge of assessment
Participating in leadership responsibilities within case management team
Involvement in and understanding quarterly and annual reports
Meets departmental compliance requirements with limited supervision
Conducts outreach to identify and engage target population.
Working Conditions Working Hours/Environment
The position involves extensive interaction with clients in non‑traditional, outdoor work settings, so must have reliable transportation for extensive local travel. A work schedule may involve occasional evening and/or weekend hours.
Tools and Equipment Used
Computer, copier, fax/scanner, phone, and other typical office equipment.
Travel
50% to 75% of the time.
Physical and Mental Demands
Frequently required to sit at a desk/workstation for prolonged period
Able to work in a variety of environmental conditions as part of outreach efforts.
Ability to work at a computer terminal for extended periods of time
Digital dexterity and hand/eye coordination in operation of office equipment
Ability to speak to and hear employees/clients via phone or in person
Body motor skills sufficient to enable incumbent to move between 3 floors
Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
Minimum lifting up to and above 50 pounds
Interested parties should submit a cover letter and resume via e‑mail to: humanresources@welcomehouseky.org
Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
#J-18808-Ljbffr