Welcome House Northern Kentucky
Street Outreach Service Coordinator – FIVCO (Ashland)
Welcome House Northern Kentucky, Frankfort, Kentucky, United States
The Street Outreach Service Coordinator is a full‑time, direct service role dedicated to engaging and building trust with individuals and families experiencing homelessness on the streets or in encampments. This position plays a key role in helping participants break the cycle of homelessness by facilitating the transition from the streets to interim housing, connecting them with essential social services, and supporting them in securing permanent housing as quickly as possible. Utilizing evidence‑based practices, this position will engage and motivate participants, focusing on a housing‑first approach to service planning. Duties are carried out in alignment with Welcome House’s Core Values: Compassion, Advocacy, Integrity, Quality, Leadership, and Community.
Principal Duties & Responsibilities Outreach
Identify and provide outreach services to those experiencing homelessness in the community, on the streets and in encampments.
Providing essential services necessary to reach out to unsheltered individuals and families; connect them with emergency shelter, housing, or critical services.
Provide transportation for program participants and their families, as needed.
Work closely with the street outreach team lead and supervisor of regional services to prepare a schedule to ensure all counties are covered.
Responsible for providing documentation of homelessness.
Internal/External Collaboration
Collaborate with the Outreach Team to assist program participants in accessing resources.
Work cohesively with other outreach community members and the FIVCO CoC Community.
Identify and engage needed partnerships that will improve services and/or processes, and reduce barriers for program participants.
Provide respectful and collaborative support to service team members and share responsibility with all team members for program participant outcomes.
Represent the agency, Outreach team and/or Supervisor of Regional Services at outside agency meetings on an as needed basis.
Maintain positive public relations and serve as a liaison with other related community services.
Administration
Maintain up to date program participant list.
Keep accurate data on all program participants and assist the Supervisor of Regional Services with data gathering and reporting, as needed.
Provide information to the Supervisor and/or Director of Regional Services for quarterly and annual reporting purposes.
Provide analysis of data and outcomes to the Supervisor of Regional Services, when requested.
Other Duties
Perform any other duties specified by the Supervisor of Regional Services or Director of Regional Services.
Qualifications Education
Minimum Associate Degree to Bachelor’s Degree or equivalent
Chemical dependency certification, preferred
Experience
A minimum of 1-3 years’ experience in the social service field
Skills/Specialized Knowledge/Abilities
Knowledge of problem‑solving techniques and a high capacity to think critically
Be efficient and thorough in documentation skills
Advanced ability to communicate both verbally and in writing
Advanced ability in conflict management
Ability to work independently as well as part of a team
Ability to develop community resources and networking ability
Ability to collaborate both internally and externally
Key Performance Indicators
Understand agency vision/mission and how to achieve agency goals
Understand culture of poverty and work effectively with clients
Be proficient in client engagement
Increased knowledge of and involvement in community resources/partnerships
Increased knowledge of Mental Health/Substance use resources
Provide training & mentoring of case managers
Advanced knowledge of job readiness
Advanced knowledge of assessment
Participating in leadership responsibilities within case management team
Involvement in and understanding of quarterly and annual reports
Meet departmental compliance requirements with very limited supervision
Conduct outreach to identify and engage target population
Working Conditions Working Hours/Environment
Position involves extensive interaction with clients in non‑traditional, outdoor work settings; must have reliable transportation for extensive local travel. Work schedule may involve occasional evening and/or weekend hours.
Tools and Equipment Used
Personal computer, copier, fax/scanner, phone, and other typical office equipment.
Travel
50% to 75% of the time.
Physical and Mental Demands
Frequently required to sit at a desk/workstation for long period of time
Able to work in a variety of environmental conditions as part of outreach efforts.
Ability to work at a computer terminal for extended periods of time
Digital dexterity and hand/eye coordination in operation of office equipment
Ability to speak to and hear employees/clients via phone or in person
Body motor skills sufficient to enable incumbent to move between 3 floors
Additional mental requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
Minimum lifting to and above 50 pounds
Interested parties should submit a cover letter and resume via e‑mail to: humanresources@welcomehouseky.org
Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
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Principal Duties & Responsibilities Outreach
Identify and provide outreach services to those experiencing homelessness in the community, on the streets and in encampments.
Providing essential services necessary to reach out to unsheltered individuals and families; connect them with emergency shelter, housing, or critical services.
Provide transportation for program participants and their families, as needed.
Work closely with the street outreach team lead and supervisor of regional services to prepare a schedule to ensure all counties are covered.
Responsible for providing documentation of homelessness.
Internal/External Collaboration
Collaborate with the Outreach Team to assist program participants in accessing resources.
Work cohesively with other outreach community members and the FIVCO CoC Community.
Identify and engage needed partnerships that will improve services and/or processes, and reduce barriers for program participants.
Provide respectful and collaborative support to service team members and share responsibility with all team members for program participant outcomes.
Represent the agency, Outreach team and/or Supervisor of Regional Services at outside agency meetings on an as needed basis.
Maintain positive public relations and serve as a liaison with other related community services.
Administration
Maintain up to date program participant list.
Keep accurate data on all program participants and assist the Supervisor of Regional Services with data gathering and reporting, as needed.
Provide information to the Supervisor and/or Director of Regional Services for quarterly and annual reporting purposes.
Provide analysis of data and outcomes to the Supervisor of Regional Services, when requested.
Other Duties
Perform any other duties specified by the Supervisor of Regional Services or Director of Regional Services.
Qualifications Education
Minimum Associate Degree to Bachelor’s Degree or equivalent
Chemical dependency certification, preferred
Experience
A minimum of 1-3 years’ experience in the social service field
Skills/Specialized Knowledge/Abilities
Knowledge of problem‑solving techniques and a high capacity to think critically
Be efficient and thorough in documentation skills
Advanced ability to communicate both verbally and in writing
Advanced ability in conflict management
Ability to work independently as well as part of a team
Ability to develop community resources and networking ability
Ability to collaborate both internally and externally
Key Performance Indicators
Understand agency vision/mission and how to achieve agency goals
Understand culture of poverty and work effectively with clients
Be proficient in client engagement
Increased knowledge of and involvement in community resources/partnerships
Increased knowledge of Mental Health/Substance use resources
Provide training & mentoring of case managers
Advanced knowledge of job readiness
Advanced knowledge of assessment
Participating in leadership responsibilities within case management team
Involvement in and understanding of quarterly and annual reports
Meet departmental compliance requirements with very limited supervision
Conduct outreach to identify and engage target population
Working Conditions Working Hours/Environment
Position involves extensive interaction with clients in non‑traditional, outdoor work settings; must have reliable transportation for extensive local travel. Work schedule may involve occasional evening and/or weekend hours.
Tools and Equipment Used
Personal computer, copier, fax/scanner, phone, and other typical office equipment.
Travel
50% to 75% of the time.
Physical and Mental Demands
Frequently required to sit at a desk/workstation for long period of time
Able to work in a variety of environmental conditions as part of outreach efforts.
Ability to work at a computer terminal for extended periods of time
Digital dexterity and hand/eye coordination in operation of office equipment
Ability to speak to and hear employees/clients via phone or in person
Body motor skills sufficient to enable incumbent to move between 3 floors
Additional mental requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
Minimum lifting to and above 50 pounds
Interested parties should submit a cover letter and resume via e‑mail to: humanresources@welcomehouseky.org
Welcome House is an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.
#J-18808-Ljbffr