Outer Banks Chamber of Commerce
Service Coordinator
Outer Banks Chamber of Commerce, Kitty Hawk, North Carolina, United States, 27949
Job Type: Full Time
Job Location: Kitty Hawk
Beach Realty & Construction / Kitty Hawk Rentals — a family‑owned company serving the Outer Banks since 1964 — is seeking a Service Coordinator to join our dynamic operations team.
This role is ideal for someone who thrives in a fast‑paced, problem‑solving environment and enjoys communicating with homeowners, guests, vendors, and field technicians. The Service Coordinator plays a key role in keeping our vacation homes maintained, our guests happy, and our team running smoothly.
What You’ll Do
Open and close the service office at assigned times
Coordinate daily schedules for service technicians and track after‑hours calls
Receive and assign incoming service requests from owners, guests, and staff
Communicate updates through phone, email, and text (Text Request)
Create, update, and follow up on work orders through our internal systems
Maintain accurate spreadsheets and billing recordsTroubleshoot guest and property issues, coordinating repairs as needed
Ensure all work orders are properly documented from start to completion
Secure owner approvals for repairs and manage vendor scheduling
Update technician schedules and prioritize service needs based on urgency
Administer key/code release procedures for vendors and staff
Confirm completion of all scheduled services each day
Communicate positively and professionally with coworkers and clients
What We’re Looking For
Strong organizational and multitasking abilities
Excellent communication and customer service skills
Proficiency with computers, spreadsheets, and scheduling software
Ability to work independently while collaborating with multiple departments
Previous experience in property management, maintenance coordination, or hospitality preferred
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Beach Realty & Construction / Kitty Hawk Rentals — a family‑owned company serving the Outer Banks since 1964 — is seeking a Service Coordinator to join our dynamic operations team.
This role is ideal for someone who thrives in a fast‑paced, problem‑solving environment and enjoys communicating with homeowners, guests, vendors, and field technicians. The Service Coordinator plays a key role in keeping our vacation homes maintained, our guests happy, and our team running smoothly.
What You’ll Do
Open and close the service office at assigned times
Coordinate daily schedules for service technicians and track after‑hours calls
Receive and assign incoming service requests from owners, guests, and staff
Communicate updates through phone, email, and text (Text Request)
Create, update, and follow up on work orders through our internal systems
Maintain accurate spreadsheets and billing recordsTroubleshoot guest and property issues, coordinating repairs as needed
Ensure all work orders are properly documented from start to completion
Secure owner approvals for repairs and manage vendor scheduling
Update technician schedules and prioritize service needs based on urgency
Administer key/code release procedures for vendors and staff
Confirm completion of all scheduled services each day
Communicate positively and professionally with coworkers and clients
What We’re Looking For
Strong organizational and multitasking abilities
Excellent communication and customer service skills
Proficiency with computers, spreadsheets, and scheduling software
Ability to work independently while collaborating with multiple departments
Previous experience in property management, maintenance coordination, or hospitality preferred
#J-18808-Ljbffr