Activate Inc.
This range is provided by Activate Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $19.00/hr - $22.00/hr
Direct message the job poster from Activate Inc.
Overview Activate is seeking a detail-oriented and experienced
Customer Service Representative
to support a client’s private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process.
This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs.
Key Responsibilities Customer Support
Provide professional, friendly customer support via phone and live chat during business hours.
Assist customers in navigating the private website and completing their gift selection.
Follow all client-specific service guidelines and brand standards.
Order & Data Management
Update and maintain customer information within an internal dashboard.
Track gift selections, shipments, and delivery status using ShipStation.
Accurately document all customer interactions, questions, and resolutions.
Inventory Management
Monitor available inventory levels.
Identify discrepancies or low-inventory notifications and escalated when appropriate.
Program Support
Manage fluctuating call and chat volumes during peak and slow periods.
Support program accuracy and customer satisfaction by following detailed procedures consistently.
Required Qualifications
Previous customer service experience is required
(phone and/or live chat).
Experience using dashboards, order management systems, or similar platforms.
Strong data entry skills and attention to detail.
High reliability and consistency in meeting scheduled hours.
Ability to follow defined procedures and maintain accuracy under varying activity levels.
Tools & Systems
Phone and live chat support system.
ShipStation for shipment and fulfillment tracking.
Computer-based role with alternating periods of high and low activity.
In‑office position
during all scheduled hours.
Employment Term
Training begins the
third week of January .
Program launches
February 1 .
Seasonal role lasting approximately
1 month , with potential to extend based on performance and business needs.
Seniority level
Associate
Employment type
Contract
Job function
Administrative, Customer Service, and Supply Chain
Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Activate Inc. by 2x
#J-18808-Ljbffr
Base pay range $19.00/hr - $22.00/hr
Direct message the job poster from Activate Inc.
Overview Activate is seeking a detail-oriented and experienced
Customer Service Representative
to support a client’s private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process.
This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs.
Key Responsibilities Customer Support
Provide professional, friendly customer support via phone and live chat during business hours.
Assist customers in navigating the private website and completing their gift selection.
Follow all client-specific service guidelines and brand standards.
Order & Data Management
Update and maintain customer information within an internal dashboard.
Track gift selections, shipments, and delivery status using ShipStation.
Accurately document all customer interactions, questions, and resolutions.
Inventory Management
Monitor available inventory levels.
Identify discrepancies or low-inventory notifications and escalated when appropriate.
Program Support
Manage fluctuating call and chat volumes during peak and slow periods.
Support program accuracy and customer satisfaction by following detailed procedures consistently.
Required Qualifications
Previous customer service experience is required
(phone and/or live chat).
Experience using dashboards, order management systems, or similar platforms.
Strong data entry skills and attention to detail.
High reliability and consistency in meeting scheduled hours.
Ability to follow defined procedures and maintain accuracy under varying activity levels.
Tools & Systems
Phone and live chat support system.
ShipStation for shipment and fulfillment tracking.
Computer-based role with alternating periods of high and low activity.
In‑office position
during all scheduled hours.
Employment Term
Training begins the
third week of January .
Program launches
February 1 .
Seasonal role lasting approximately
1 month , with potential to extend based on performance and business needs.
Seniority level
Associate
Employment type
Contract
Job function
Administrative, Customer Service, and Supply Chain
Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Activate Inc. by 2x
#J-18808-Ljbffr