U.S. Department of Veterans Affairs
Advanced Medical Support Assistant
U.S. Department of Veterans Affairs, Asheville, North Carolina, us, 28814
Advanced Medical Support Assistant – U.S. Department of Veterans Affairs
The Charles George Medical Center is currently recruiting for one (1) Advanced Medical Support Assistant within the Community Care Service. The position is in the Veterans Administration (VA) – Veterans Health Administration (VHA) – Mid‑Atlantic Care Network (VISN 6) – at the Charles George VA Medical Center (VAMC) in Community Care Service. The Advanced Medical Support Assistant (AMSA) performs clerical/administrative work supporting the care and treatment of Veterans in Community Care Service.
Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements
United States citizenship; non‑citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA policy.
Experience: Six months of clerical, office, customer service, or other administrative work indicating the ability to acquire the necessary knowledge and skills.
Education: One year above high school; OR an experience/education combination qualifying for entry level if both education and experience are acceptable.
English language proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005 – Part II – Chapter 3 – Section A – paragraph 3.j.
May qualify under the Grandfathering Provision described in the VA Qualification Standard (for current VHA employees who meet the criteria).
Grade determinations: Advanced Medical Support Assistant – GS‑06 experience; one year of experience equivalent to the GS‑5 grade level.
Experience at the GS‑5 level includes, but is not limited to, scheduling, canceling, and re‑scheduling patient appointments; monitoring inpatient and outpatient appointments; ensuring encounter forms are completed; verifying and updating demographics and insurance information; processing emergency and non‑emergency transfers; performing basic eligibility, co‑pay, and pre‑authorization requirements for specific coverage.
Assignment
The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and community resources.
Recommends changes to existing clinic procedures based on current administrative guidelines.
Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
Coordinates with the patient‑care team to review clinic appointment availability and utilization, ensuring that schedules are closely monitored to effectively support the needs of the clinics and to make adjustments as necessary.
Demonstrated Knowledge, Skills, and Abilities
Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal‑setting and ensure medical care to patients is met.
Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
Ability to communicate tactfully and effectively electronically, by phone, in person, and in writing with internal and external customers; may include preparing reports and presenting data at various organizational levels.
Advanced knowledge of the technical health‑care process, including scheduling across interdisciplinary coordinated care delivery and community models.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and community operational activities that affect patient flow and support functions.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS‑06.
Duties
Perform at a competent level and work collaboratively in the Non‑VA Care Coordination model, specifically supporting the MISSION Act and Community Care Network programs.
Perform scheduling, canceling, re‑scheduling of patient appointments and/or consults.
Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
Responsible for maintaining/scheduling appointments.
Work within the team to set priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs.
Resolve complaints of a local administrative nature and refer other complaints to appropriate authorities.
Maintain patient’s confidential records, copies, and file documentation.
Protect printed and electronic files containing sensitive data in accordance with the Privacy Act of 1974 and other applicable laws, regulations, and VA policy.
Benefits
Work schedule: Monday to Friday, 8:00 am to 4:30 pm (compressed/flexible — not available).
Competitive salary and regular salary increases.
Paid time off: 37–50 days of annual paid time off per year (13–26 days of annual leave, 13 days of sick leave, 11 paid federal holidays). Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience.
Parental leave: after 12 months of employment, up to 12 weeks of paid parental leave in connection with birth, adoption, or foster care placement of a child.
Child care subsidy: after 60 days of employment, full‑time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs, up to a monthly maximum of $416.66.
Retirement: traditional federal pension (5 years vesting) and federal 401 K with up to 5% contributions by VA.
Insurance: federal health, vision, dental, term life, long‑term care (covered into retirement).
Base Pay Range $53,271.00 per year – $69,249.00 per year.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Government Administration
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Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements
United States citizenship; non‑citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA policy.
Experience: Six months of clerical, office, customer service, or other administrative work indicating the ability to acquire the necessary knowledge and skills.
Education: One year above high school; OR an experience/education combination qualifying for entry level if both education and experience are acceptable.
English language proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005 – Part II – Chapter 3 – Section A – paragraph 3.j.
May qualify under the Grandfathering Provision described in the VA Qualification Standard (for current VHA employees who meet the criteria).
Grade determinations: Advanced Medical Support Assistant – GS‑06 experience; one year of experience equivalent to the GS‑5 grade level.
Experience at the GS‑5 level includes, but is not limited to, scheduling, canceling, and re‑scheduling patient appointments; monitoring inpatient and outpatient appointments; ensuring encounter forms are completed; verifying and updating demographics and insurance information; processing emergency and non‑emergency transfers; performing basic eligibility, co‑pay, and pre‑authorization requirements for specific coverage.
Assignment
The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and community resources.
Recommends changes to existing clinic procedures based on current administrative guidelines.
Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
Coordinates with the patient‑care team to review clinic appointment availability and utilization, ensuring that schedules are closely monitored to effectively support the needs of the clinics and to make adjustments as necessary.
Demonstrated Knowledge, Skills, and Abilities
Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal‑setting and ensure medical care to patients is met.
Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
Ability to communicate tactfully and effectively electronically, by phone, in person, and in writing with internal and external customers; may include preparing reports and presenting data at various organizational levels.
Advanced knowledge of the technical health‑care process, including scheduling across interdisciplinary coordinated care delivery and community models.
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and community operational activities that affect patient flow and support functions.
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS‑06.
Duties
Perform at a competent level and work collaboratively in the Non‑VA Care Coordination model, specifically supporting the MISSION Act and Community Care Network programs.
Perform scheduling, canceling, re‑scheduling of patient appointments and/or consults.
Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
Responsible for maintaining/scheduling appointments.
Work within the team to set priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs.
Resolve complaints of a local administrative nature and refer other complaints to appropriate authorities.
Maintain patient’s confidential records, copies, and file documentation.
Protect printed and electronic files containing sensitive data in accordance with the Privacy Act of 1974 and other applicable laws, regulations, and VA policy.
Benefits
Work schedule: Monday to Friday, 8:00 am to 4:30 pm (compressed/flexible — not available).
Competitive salary and regular salary increases.
Paid time off: 37–50 days of annual paid time off per year (13–26 days of annual leave, 13 days of sick leave, 11 paid federal holidays). Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience.
Parental leave: after 12 months of employment, up to 12 weeks of paid parental leave in connection with birth, adoption, or foster care placement of a child.
Child care subsidy: after 60 days of employment, full‑time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs, up to a monthly maximum of $416.66.
Retirement: traditional federal pension (5 years vesting) and federal 401 K with up to 5% contributions by VA.
Insurance: federal health, vision, dental, term life, long‑term care (covered into retirement).
Base Pay Range $53,271.00 per year – $69,249.00 per year.
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Government Administration
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