Front Office Manager Job at Hyatt Hotels Corp. in Cambridge
Hyatt Hotels Corp., Cambridge, MD, US
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Director of Rooms. The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. What You'll Do:
- Responsible for short- and long-term planning and the management of the hotel's Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel colleagues to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insures proper staffing levels for customer service goals
- Coach and counsel colleagues to reflect Hyatt service standards and procedures
- Competitive Salary: $$62,900.00 - $70,700.00
- Health Benefits: Medical, dental, and vision insurance starting after just 30 days
- Work-Life Balance: Paid time off, including new child leave
- Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
- Growth Opportunities: Tuition reimbursement and robust training programs
- Everyday Conveniences: Meal credit for employees