W3Global
Customer Service Representative (Transportation Trucking)
W3Global, Beach City, Texas, United States
Customer Service Representative (Transportation Trucking)
Company : W3Global
Job Description We are looking to bring in an experienced Customer Service Representative (CSR) to join our fast‑growing company. The CSR will assist customers with inquiries, resolve issues, and ensure customer satisfaction, while emphasizing skills such as communication, problem‑solving, and empathy. Must have experience working for a transportation trucking and/or warehouse company.
Duties
Answer emails regarding orders and container status
Manage more than one account
Understand SOP for each project
Resolve day‑to‑day issues and customer concerns
Communicate daily and constantly with customers
Communicate with drivers on ETAs for delivery to be reported to the customer
Receive documentation of inbound containers
Prepare Bill of Lading (BOL) and tally sheets
Create BOLs for next day pickup or delivery arranging with the carrier
Print and prepare packing list and pallet labels
Assist and receive all bonded documents for bonded warehouse
Receive and print orders, tally sheets, pallet labels for bonded shipments following compliance procedures
Update 3PL with inbound tally sheets and outbound orders
Set up appointments for customer drop‑off or pickup
Confirm all deliveries and confirm with the customer
Verify that containers are available to be received
Create receipts on 3PL orders
Take pictures and upload images and documents on 3PL when needed
Run inventory reports to some customers every 15th and 30th of the month
Provide tracking report as needed to customer daily by the end of the day
Inbound/Outbound reports to customers as needed
Schedule outbound upon customer request
Work closely with the warehouse and supervisor or lead on instructions per customer
Update casting with what got devanne
Requirements
Job Type: Full-time
Shift Availability: Day Shift
Work Location: In person
Education: Associate degree (Preferred)
Experience:
CSR Customer Service Representative
– 2+ years
Bill of Lading (BOL)
– 2+ years
Transportation Trucking
– 2+ years
Warehouse Logistics
– 2+ years
Mid‑Senior level
Seniority Level Mid‑Senior level
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Job Description We are looking to bring in an experienced Customer Service Representative (CSR) to join our fast‑growing company. The CSR will assist customers with inquiries, resolve issues, and ensure customer satisfaction, while emphasizing skills such as communication, problem‑solving, and empathy. Must have experience working for a transportation trucking and/or warehouse company.
Duties
Answer emails regarding orders and container status
Manage more than one account
Understand SOP for each project
Resolve day‑to‑day issues and customer concerns
Communicate daily and constantly with customers
Communicate with drivers on ETAs for delivery to be reported to the customer
Receive documentation of inbound containers
Prepare Bill of Lading (BOL) and tally sheets
Create BOLs for next day pickup or delivery arranging with the carrier
Print and prepare packing list and pallet labels
Assist and receive all bonded documents for bonded warehouse
Receive and print orders, tally sheets, pallet labels for bonded shipments following compliance procedures
Update 3PL with inbound tally sheets and outbound orders
Set up appointments for customer drop‑off or pickup
Confirm all deliveries and confirm with the customer
Verify that containers are available to be received
Create receipts on 3PL orders
Take pictures and upload images and documents on 3PL when needed
Run inventory reports to some customers every 15th and 30th of the month
Provide tracking report as needed to customer daily by the end of the day
Inbound/Outbound reports to customers as needed
Schedule outbound upon customer request
Work closely with the warehouse and supervisor or lead on instructions per customer
Update casting with what got devanne
Requirements
Job Type: Full-time
Shift Availability: Day Shift
Work Location: In person
Education: Associate degree (Preferred)
Experience:
CSR Customer Service Representative
– 2+ years
Bill of Lading (BOL)
– 2+ years
Transportation Trucking
– 2+ years
Warehouse Logistics
– 2+ years
Mid‑Senior level
Seniority Level Mid‑Senior level
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