Virginia Commonwealth University Health Systems
Senior Patient Safety & Quality Consultant- Patient Safety Program- Hybrid
Virginia Commonwealth University Health Systems, Richmond, Virginia, United States, 23214
This is a hybrid work opportunity that requires 3 days in-office and 2 days remote. Given the weekly in-office requirements, candidates must be local to the Richmond, VA area.
The Senior Patient Safety and Quality Consultant (PSQC) plays a central role in advancing patient safety and quality improvement across VCU Health at the system level. This position leads key initiatives such as Quality Assessment and Performance Improvement (QAPI), safety event report review and escalation, Root Cause Analyses around serious safety events, and medical staff quality programs. The PSQC collaborates with multidisciplinary teams to drive performance improvement projects, manage the full lifecycle of safety events, and ensure that findings from investigations lead to meaningful, system-wide changes.
In this role, the consultant fosters a culture of safety, transparency, and continuous learning. They utilize data analytics and visualization tools to inform decision-making and track progress toward strategic goals. The PSQC also facilitates proactive risk assessments like Failure Modes and Effects Analyses (FMEAs), supports a just culture, and promotes psychological safety in team communications. Additionally, they work to improve care transitions and healthcare processes, integrating population health strategies to ensure care is safe, equitable, and efficient.
The Senior PSQC serves as a consultant and liaison to Medical Center team members, supporting teams with compliance with regulatory standards and meeting key performance indicators. Ongoing professional development and certification maintenance are essential aspects of the role, ensuring the consultant remains current with best practices in patient safety and quality improvement.
The Patient Safety & Quality Consultant Sr. is a thought partner with VCUHS executive, physician, nursing and ancillary leaders in strategic planning and implementation of data-driven initiatives to achieve clinical excellence at the system, service line and care site level. The role serves as a coach, facilitator, or advisor as appropriate for the needs of the organization. The Patient Safety & Quality Consultant Sr. serves as a subject matter expert in established performance improvement techniques and strategies. The role is responsible for leading the successful management of change to ensure improvements are spread and a sustainability plan is implemented.
The Patient Safety & Quality Consultant Sr. manages improvement projects and multi-disciplinary teams through all phases, from inception to implementation and spread. This role provides formal and just-in-time education on safety & quality improvement methodologies to increase organizational improvement capability. The role mentors department and hospital staff in Safety, Quality and Project Management methodologies and tools. The role reports to their manager under the Director of their division of the Department of Quality & Safety.
Essential Job Statements Lead the integration of safety & quality into the fabric of the organization to achieve care targets. Advance the organization through leading collaboration, learning and communication.
Lead the implementation of processes for engagement and teamwork
Create learning opportunities to advance the organization
Communicate effectively in multiple venues via multiple routes
Ensure appropriate use of data to drive change and improvement
Serve as mentor and subject matter expert in above
Use proven methods to facilitate improvement initiatives
Lead the use of performance and process improvement tools
Lead the implementation of change management methodology
Lead the employment of project management tactics
Serve as mentor and subject matter expert in above
Leverage data analytics to help guide decision-making and inform improvement initiatives
Design and implement data structure and plans to support initiatives
Integrate data from multiple sources into initiatives
Use statistical and data visualization methods
Serve as mentor and subject matter expert in above
Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture and improving processes that detect, mitigate, or prevent harm
Facilitate root cause analyses and FMEAs
Ensure incorporation of high-reliability principles to improvement initiatives
Ensure focus remains on process-driven solutions rather than people-driven ones
Promote psychological safety through transparency of data and information.
Serve as mentor and subject matter expert in above
Evaluate and improve healthcare processes and care transitions to advance the safe, equitable, efficient, effective, and timely care of our diverse patient population.
Lead the integration of population health management strategies into initiatives
Apply a holistic approach to improvement
Collaborate to improve care processes and transitions
Maintain & update knowledge base
Update professional knowledge applicable to the role by participating in and leading education opportunities such as reading professional publications and networking locally and regionally.
Complete required continuing education to maintain certification (as applicable).
Ensure responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.
Performs other duties as assigned and leading special projects in order to support the mission of VCUHS and the HR Business Advisory team. Accepting alternate responsibilities as required.
Patient Population Not applicable to this position.
Employment Qualifications Required Education Master's Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration or related fieldor currently enrolled in a master's program
Preferred Education N/A
Licensure/Certification Required Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license
Licensure/Certification Preferred Certified Professional in Healthcare Quality (CPHQ) preferred
Certified Professional in Patient Safety (CPPS) preferred
Certified Project Manager (PMP) preferred
Lean Six Sigma Black Belt preferred
Project Management Professional (PMP) or Lean Six Sigma Green Belt
Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) required within 1 year to maintain position
Minimum Qualifications Years and Type of Required Experience Minimum of four (4) years' experience in Patient Safety/Quality & Process Improvement/Project Management
Experience leading change initiatives in a large, complex health care delivery system
Proficient in using a personal computer and software applications to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.), MS Project, Visio
Years and Type of Preferred Experience Experience in an academic medical center environment
Other Knowledge, Skills and Abilities Required Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools
Cultural Responsiveness Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Other Knowledge, Skills and Abilities Preferred N/A
Combination of education and experience in lieu of a degree.
Working Conditions Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Prolonged periods of working alone.
Other: May be required to car travel to off‑site locations occasionally
Physical Requirements Lifting/ Carrying (0-50 lbs.)
Push/ Pull (0-50 lbs.)
Bending
Work Position Sitting, Walking, Standing
Additional Physical Requirements / Hazards Manual dexterity (eye/hand coordination)
Repetitive arm/hand movements
Finger Dexterity
Hazards N/A
Mental/Sensory Strong Recall,Reasoning,Problem Solving,Hearing,Speak Clearly,Write Legibly,Reading,Logical Thinking
Emotional Fast-paced environment,Steady Pace,Able to Handle Multiple Priorities,Able to Adapt to Frequent Change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
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The Senior Patient Safety and Quality Consultant (PSQC) plays a central role in advancing patient safety and quality improvement across VCU Health at the system level. This position leads key initiatives such as Quality Assessment and Performance Improvement (QAPI), safety event report review and escalation, Root Cause Analyses around serious safety events, and medical staff quality programs. The PSQC collaborates with multidisciplinary teams to drive performance improvement projects, manage the full lifecycle of safety events, and ensure that findings from investigations lead to meaningful, system-wide changes.
In this role, the consultant fosters a culture of safety, transparency, and continuous learning. They utilize data analytics and visualization tools to inform decision-making and track progress toward strategic goals. The PSQC also facilitates proactive risk assessments like Failure Modes and Effects Analyses (FMEAs), supports a just culture, and promotes psychological safety in team communications. Additionally, they work to improve care transitions and healthcare processes, integrating population health strategies to ensure care is safe, equitable, and efficient.
The Senior PSQC serves as a consultant and liaison to Medical Center team members, supporting teams with compliance with regulatory standards and meeting key performance indicators. Ongoing professional development and certification maintenance are essential aspects of the role, ensuring the consultant remains current with best practices in patient safety and quality improvement.
The Patient Safety & Quality Consultant Sr. is a thought partner with VCUHS executive, physician, nursing and ancillary leaders in strategic planning and implementation of data-driven initiatives to achieve clinical excellence at the system, service line and care site level. The role serves as a coach, facilitator, or advisor as appropriate for the needs of the organization. The Patient Safety & Quality Consultant Sr. serves as a subject matter expert in established performance improvement techniques and strategies. The role is responsible for leading the successful management of change to ensure improvements are spread and a sustainability plan is implemented.
The Patient Safety & Quality Consultant Sr. manages improvement projects and multi-disciplinary teams through all phases, from inception to implementation and spread. This role provides formal and just-in-time education on safety & quality improvement methodologies to increase organizational improvement capability. The role mentors department and hospital staff in Safety, Quality and Project Management methodologies and tools. The role reports to their manager under the Director of their division of the Department of Quality & Safety.
Essential Job Statements Lead the integration of safety & quality into the fabric of the organization to achieve care targets. Advance the organization through leading collaboration, learning and communication.
Lead the implementation of processes for engagement and teamwork
Create learning opportunities to advance the organization
Communicate effectively in multiple venues via multiple routes
Ensure appropriate use of data to drive change and improvement
Serve as mentor and subject matter expert in above
Use proven methods to facilitate improvement initiatives
Lead the use of performance and process improvement tools
Lead the implementation of change management methodology
Lead the employment of project management tactics
Serve as mentor and subject matter expert in above
Leverage data analytics to help guide decision-making and inform improvement initiatives
Design and implement data structure and plans to support initiatives
Integrate data from multiple sources into initiatives
Use statistical and data visualization methods
Serve as mentor and subject matter expert in above
Cultivate a safe healthcare environment by promoting safe practices, nurturing a just culture and improving processes that detect, mitigate, or prevent harm
Facilitate root cause analyses and FMEAs
Ensure incorporation of high-reliability principles to improvement initiatives
Ensure focus remains on process-driven solutions rather than people-driven ones
Promote psychological safety through transparency of data and information.
Serve as mentor and subject matter expert in above
Evaluate and improve healthcare processes and care transitions to advance the safe, equitable, efficient, effective, and timely care of our diverse patient population.
Lead the integration of population health management strategies into initiatives
Apply a holistic approach to improvement
Collaborate to improve care processes and transitions
Maintain & update knowledge base
Update professional knowledge applicable to the role by participating in and leading education opportunities such as reading professional publications and networking locally and regionally.
Complete required continuing education to maintain certification (as applicable).
Ensure responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.
Performs other duties as assigned and leading special projects in order to support the mission of VCUHS and the HR Business Advisory team. Accepting alternate responsibilities as required.
Patient Population Not applicable to this position.
Employment Qualifications Required Education Master's Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration or related fieldor currently enrolled in a master's program
Preferred Education N/A
Licensure/Certification Required Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license
Licensure/Certification Preferred Certified Professional in Healthcare Quality (CPHQ) preferred
Certified Professional in Patient Safety (CPPS) preferred
Certified Project Manager (PMP) preferred
Lean Six Sigma Black Belt preferred
Project Management Professional (PMP) or Lean Six Sigma Green Belt
Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) required within 1 year to maintain position
Minimum Qualifications Years and Type of Required Experience Minimum of four (4) years' experience in Patient Safety/Quality & Process Improvement/Project Management
Experience leading change initiatives in a large, complex health care delivery system
Proficient in using a personal computer and software applications to include the Internet, e-mail, Microsoft Office (Word, Excel, etc.), MS Project, Visio
Years and Type of Preferred Experience Experience in an academic medical center environment
Other Knowledge, Skills and Abilities Required Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools
Cultural Responsiveness Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Other Knowledge, Skills and Abilities Preferred N/A
Combination of education and experience in lieu of a degree.
Working Conditions Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Prolonged periods of working alone.
Other: May be required to car travel to off‑site locations occasionally
Physical Requirements Lifting/ Carrying (0-50 lbs.)
Push/ Pull (0-50 lbs.)
Bending
Work Position Sitting, Walking, Standing
Additional Physical Requirements / Hazards Manual dexterity (eye/hand coordination)
Repetitive arm/hand movements
Finger Dexterity
Hazards N/A
Mental/Sensory Strong Recall,Reasoning,Problem Solving,Hearing,Speak Clearly,Write Legibly,Reading,Logical Thinking
Emotional Fast-paced environment,Steady Pace,Able to Handle Multiple Priorities,Able to Adapt to Frequent Change
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
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