The Exchange
Job Description
Provides second-level response to customer inquiries in the Human Resources Call Center.
Job Details
Job Grade:
3
Job Tier:
2
Career Area:
Human Resources
Supervisor:
No
Job Type:
Management
Number of Positions Remaining:
1
Job Qualifications
Two years of experience in Human Resources and/or Human Resources Call Center
Bachelor's degree plus one year of experience in Human Resources and/or Human Resources Call Center
Degree (one Of)
BACHELOR OF BUSINESS ADMINISTRATION - Preferred
Additional Qualifications/Requirements
Location: HQ Dallas, Texas (on-site)
Position requires availability from 0700 am - 1900 pm (Monday - Friday)
Salary Minimum $44,704.00
Major Duties
Responds to overflow calls and monitors calls from customers to ensure accurate info is provided. Researches and resolves complex issues.
Ensures quotas for service volume and timelines are met. Monitors daily logs and tracking notes for call agents.
Gathers information and runs agent reports on a weekly basis.
Performs other duties as assigned.
Work Challenges
HIPAA, Health Insurance and Portability Accountability Act Required within three months
Annual HR Code of Ethics/Confidentiality
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industry Retail
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Job Details
Job Grade:
3
Job Tier:
2
Career Area:
Human Resources
Supervisor:
No
Job Type:
Management
Number of Positions Remaining:
1
Job Qualifications
Two years of experience in Human Resources and/or Human Resources Call Center
Bachelor's degree plus one year of experience in Human Resources and/or Human Resources Call Center
Degree (one Of)
BACHELOR OF BUSINESS ADMINISTRATION - Preferred
Additional Qualifications/Requirements
Location: HQ Dallas, Texas (on-site)
Position requires availability from 0700 am - 1900 pm (Monday - Friday)
Salary Minimum $44,704.00
Major Duties
Responds to overflow calls and monitors calls from customers to ensure accurate info is provided. Researches and resolves complex issues.
Ensures quotas for service volume and timelines are met. Monitors daily logs and tracking notes for call agents.
Gathers information and runs agent reports on a weekly basis.
Performs other duties as assigned.
Work Challenges
HIPAA, Health Insurance and Portability Accountability Act Required within three months
Annual HR Code of Ethics/Confidentiality
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industry Retail
#J-18808-Ljbffr