Wren Kitchens
Field Installation Manager
Company:
Wren Kitchens
Location:
New York State (including NYC metropolitan area, Long Island, and surrounding regions)
Employment type:
Full-time
About the Company Wren Kitchens offers affordable luxury kitchens, proudly manufactured in the USA. We believe the kitchen is the heart of the home, where families gather, meals are shared, and memories are made.
About the Role This field‑based role requires regular travel throughout New York State. Candidates should ideally live within a reasonable commuting distance of a Wren showroom.
Compensation
Base salary: $59,100 – $65,600 per year
Monthly performance‑based bonus
Company vehicle provided
Main Responsibilities
Oversee the quality and timeliness of kitchen installations to uphold Wren’s high standards.
Support and collaborate with the central Installation Coordinator team to ensure fit timelines are met.
Proactively and reactively resolve customer issues in a timely and effective manner.
Conduct regular site visits to active installations to assess installer workmanship and quality.
Manage the customer journey in partnership with an Installation Coordinator.
Monitor and control installation‑related costs within your assigned territory while maintaining exceptional customer service.
Work closely with manufacturing and distribution teams to report issues and contribute to continuous product and process improvements.
Assist the Director’s Office, Customer Care, and Managing Director with technical assessments and the resolution of regional customer issues.
Lead and manage installation teams to deliver consistent, high‑quality results across your territory.
About You
Proven experience in a customer‑facing, coordination‑focused role.
Prior experience in installations, field operations, or service management preferred.
Strong organizational skills with the ability to manage multiple installations at varying stages.
Demonstrated success in resolving complex customer issues and maintaining high customer satisfaction.
Industry experience in kitchens or a related field is desirable, though strong candidates from other industries will be considered.
Additional Requirements
40‑hour work week across 7 days, including availability for evenings and weekends as business needs require.
Willingness to travel for training, professional development, and ongoing team collaboration.
What Wren Offers
Full‑time position with a company vehicle
Competitive base salary plus performance‑based bonuses
Comprehensive benefits including health, dental, and vision insurance
Paid time off and paid sick leave in accordance with New York regulations
Fully paid training and clear opportunities for career progression
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Wren Kitchens
Location:
New York State (including NYC metropolitan area, Long Island, and surrounding regions)
Employment type:
Full-time
About the Company Wren Kitchens offers affordable luxury kitchens, proudly manufactured in the USA. We believe the kitchen is the heart of the home, where families gather, meals are shared, and memories are made.
About the Role This field‑based role requires regular travel throughout New York State. Candidates should ideally live within a reasonable commuting distance of a Wren showroom.
Compensation
Base salary: $59,100 – $65,600 per year
Monthly performance‑based bonus
Company vehicle provided
Main Responsibilities
Oversee the quality and timeliness of kitchen installations to uphold Wren’s high standards.
Support and collaborate with the central Installation Coordinator team to ensure fit timelines are met.
Proactively and reactively resolve customer issues in a timely and effective manner.
Conduct regular site visits to active installations to assess installer workmanship and quality.
Manage the customer journey in partnership with an Installation Coordinator.
Monitor and control installation‑related costs within your assigned territory while maintaining exceptional customer service.
Work closely with manufacturing and distribution teams to report issues and contribute to continuous product and process improvements.
Assist the Director’s Office, Customer Care, and Managing Director with technical assessments and the resolution of regional customer issues.
Lead and manage installation teams to deliver consistent, high‑quality results across your territory.
About You
Proven experience in a customer‑facing, coordination‑focused role.
Prior experience in installations, field operations, or service management preferred.
Strong organizational skills with the ability to manage multiple installations at varying stages.
Demonstrated success in resolving complex customer issues and maintaining high customer satisfaction.
Industry experience in kitchens or a related field is desirable, though strong candidates from other industries will be considered.
Additional Requirements
40‑hour work week across 7 days, including availability for evenings and weekends as business needs require.
Willingness to travel for training, professional development, and ongoing team collaboration.
What Wren Offers
Full‑time position with a company vehicle
Competitive base salary plus performance‑based bonuses
Comprehensive benefits including health, dental, and vision insurance
Paid time off and paid sick leave in accordance with New York regulations
Fully paid training and clear opportunities for career progression
#J-18808-Ljbffr