Wren Kitchens
Quartz Customer Support Representative
Wren Kitchens, Sugar Notch, Pennsylvania, United States
Quartz Customer Support Representative
Join to apply for the Quartz Customer Support Representative role at Wren Kitchens.
About The Company At Wren Kitchens, we’re more than just the UK’s leading kitchen retailer – we’re a family‑run business that’s passionate about quality, teamwork, and delivering exceptional service. We’ve proudly brought that same energy to our growing U.S. operations, starting with our two world‑class warehouse and manufacturing facilities in Sugar Notch, PA. With our rapid expansion across the East Coast, now is the perfect time to join our journey and grow your career with us!
About The Role The Quartz Customer Service Representative plays a key role in delivering an exceptional customer experience by acting as the primary point of contact for quartz‑related inquiries, orders, and issues.
Key Responsibilities
Serve as the main point of contact for customers regarding quartz countertops, including orders, timelines, and post‑installation concerns.
Handle inbound and outbound calls, emails, and internal system communications professionally and efficiently.
Coordinate with suppliers, templators, installers, and internal departments to resolve quartz‑related issues.
Accurately review orders, measurements, and documentation to ensure completeness and compliance with specifications.
Investigate and resolve customer concerns, including defects, damages, delays, or installation issues, in a timely manner.
Maintain detailed and accurate records within internal systems and CRM platforms.
Work closely with sales, installations, and customer care teams to ensure a seamless customer journey.
Escalate complex or high‑risk issues to leadership when appropriate, providing clear documentation and recommendations.
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.
What You’ll Bring
Previous experience in customer service, call center, or administrative support (manufacturing or home improvement experience preferred).
Strong communication skills with the ability to explain technical information clearly and calmly.
Excellent problem‑solving skills and the ability to manage multiple cases simultaneously.
High attention to detail and strong organizational skills.
Proficiency with computer systems and the ability to learn new software quickly.
Ability to work effectively in a fast‑paced, team‑oriented environment.
Experience with stone, quartz, countertops, or construction‑related products is a plus but not required.
Additional Requirements
Ability to work a full‑time schedule during standard business hours.
Comfortable handling customer issues that may be time‑sensitive or escalated.
Willingness to collaborate across departments to meet service goals.
What Wren Offers
Competitive pay
Comprehensive benefits, including medical, dental, and vision insurance
Paid time off and paid holidays
Paid training and ongoing development
Opportunities for career growth within a rapidly expanding organization
Supportive, team‑focused work environment at our Sugar Notch headquarters
Referrals increase your chances of interviewing at Wren Kitchens by 2x.
Get notified about new Customer Support Representative jobs in Sugar Notch, PA.
#J-18808-Ljbffr
About The Company At Wren Kitchens, we’re more than just the UK’s leading kitchen retailer – we’re a family‑run business that’s passionate about quality, teamwork, and delivering exceptional service. We’ve proudly brought that same energy to our growing U.S. operations, starting with our two world‑class warehouse and manufacturing facilities in Sugar Notch, PA. With our rapid expansion across the East Coast, now is the perfect time to join our journey and grow your career with us!
About The Role The Quartz Customer Service Representative plays a key role in delivering an exceptional customer experience by acting as the primary point of contact for quartz‑related inquiries, orders, and issues.
Key Responsibilities
Serve as the main point of contact for customers regarding quartz countertops, including orders, timelines, and post‑installation concerns.
Handle inbound and outbound calls, emails, and internal system communications professionally and efficiently.
Coordinate with suppliers, templators, installers, and internal departments to resolve quartz‑related issues.
Accurately review orders, measurements, and documentation to ensure completeness and compliance with specifications.
Investigate and resolve customer concerns, including defects, damages, delays, or installation issues, in a timely manner.
Maintain detailed and accurate records within internal systems and CRM platforms.
Work closely with sales, installations, and customer care teams to ensure a seamless customer journey.
Escalate complex or high‑risk issues to leadership when appropriate, providing clear documentation and recommendations.
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.
What You’ll Bring
Previous experience in customer service, call center, or administrative support (manufacturing or home improvement experience preferred).
Strong communication skills with the ability to explain technical information clearly and calmly.
Excellent problem‑solving skills and the ability to manage multiple cases simultaneously.
High attention to detail and strong organizational skills.
Proficiency with computer systems and the ability to learn new software quickly.
Ability to work effectively in a fast‑paced, team‑oriented environment.
Experience with stone, quartz, countertops, or construction‑related products is a plus but not required.
Additional Requirements
Ability to work a full‑time schedule during standard business hours.
Comfortable handling customer issues that may be time‑sensitive or escalated.
Willingness to collaborate across departments to meet service goals.
What Wren Offers
Competitive pay
Comprehensive benefits, including medical, dental, and vision insurance
Paid time off and paid holidays
Paid training and ongoing development
Opportunities for career growth within a rapidly expanding organization
Supportive, team‑focused work environment at our Sugar Notch headquarters
Referrals increase your chances of interviewing at Wren Kitchens by 2x.
Get notified about new Customer Support Representative jobs in Sugar Notch, PA.
#J-18808-Ljbffr